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Tile Installation reviews in Montverde

  • F
    The floor was not properly prepared and  approx. 80-90 tiles have had to be replaced so far and the floor is still not even and has tiles that are higher on one side than the other. We have been told that the floor should have been Floated to make it a smooth surface before any tile was put down. That was not done because our contractor subbed out all the work and did not show up on the job until the third day (the second day of tile installation). Joe Hartwig replaced some tiles then and told us don't worry, it will get better when the grout goes in. The grout went in and it was so much worst then. More tile removed and this went on for 30 days (total job time).
    Next the grout (with sealer in it) was installed and left on the tile too long by the install and now the entire floor has a haze. Joe has tried cleaning it on his hands and knees, mapped it,  tried solution and even tried buffing it. None of this has worked and between the un-event tile and the hazing, the floor is an $8,500 mess!
    After 30 days of  this,  we had to stop because our other house was sold and closing and we had to move into the new house.
    Joe who is the owner, told us throughout the process that he'll do whatever it takes to get it fixed and that he stands behind his work so we are hoping that he makes it right.
    Most recently (thursday of last week) Joe wrote me and is now saying that only 6 - 8 chipped tiles need to be replaced and that the hazing was corrected to our satisfaction. That is not the case so I'm concerned about resolution. Joe was finished at that time because we had to move in. We've since gotten second options and that is were I learned of the floor floating. We are told the only way to correct the floor at this point is to take up the existing tile, float the floor and install properly install new tile.
    - Tim C.
  • A
    Mark's Floors
    Mark himself, the owner, did the measurements and agreed upon the all inclusive price including carpet removal, floor preparation and all the costs of installation.  There was no "nickel and diming" like the Big Box stores.  i was delighted with the promptness, efficiency and quality of the product and the labor.  The workers were polite, prompt and exceptionally good at their task.  Not even walk-in closets or an unfriendly cat could slow them down.  I am exceptionally pleased to recommend them to anyone looking for new flooring.  The office staff is also very helpful and friendly.  They are a LOCAL business and that,too, is important to me.
    - Lynette P.
  • A
    Frank Hollinger & Son Flooring
    Did good work, called before coming, came on time.
    - Louis F.
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Tile Installers in Montverde

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