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Window Replacement reviews in Minneola

  • C
    Accurate Window & Door


    1) was told it would take 1 maybe 2 days. Took 4

    2) was told they did not use subcontractors! Was sent a subcontractor.

     when I called they said they man had just quit. I found it hard to believe a large company only had one installer.

    3) was cancelled thee times as the rain chances were high ( NEVER RAINED AT MY HOUSE)

    4) ended up costing me 7 work days off.

    5) they gave me a 5% discount for my trouble that did not  even pay for the repainting I had to do

    there was so much damage to my stucco..

    6) after the painting  we realized the Horrendous stucco job they did. sent them pictures got no response now have to have windows  stucco again.

    7) was definitely not the company I had expected I used them because the are on 96 radio all the time.

    - Donna W.
  • C
    FAS Windows & Doors
    Unfortunately, it has been a month and we still have not received the estimate.  If I have to make a follow up call to get the estimate, I'm not sure about hiring to do a job.  I am suprised at this, I have heard good things about them.  Don't know what happened.

    - Debby T.
  • D
    L&D Renovations LLC
    PLEASE NOTE THESE ARE NOT LICENSED CONTRACTORS!! They have a business license and nothing else that would qualify them to do work on load bearing walls, such as in my bathroom. I have discovered this after the fact, doing a lot of checking because something is just not right about this crew. Check State of Florida's website on when you need a licensed contractor.  I put way too much trust in the Angie's List A rating and I got burned. The project dragged on for two months. Ultimately, I decided not to let her back in the house to work (reasons to be explained below) and we negotiated a price and I paid it. For the amount I paid-I should have gotten everything I wanted but I didn't and I was convinced that letting them work on the bathroom-which would have taken several more hours if not another day, would have resulted in more headaches and potentially damaged property for me. 
    Overall Grade: D
    Reasons to be laid out below but generally, took way too long, no workmanship, no professionalism and lacked competency. Also, trust issues developed which could not be ignored. They left me with damaged property. The subs she used left much to be desired. I could tell she didn't know some of these people at all and that made me very uneasy-a couple looked like they came from Labor Pool. This remodel was not cheap. For the amount they charged, I should have gotten a better result. Lastly, if Donnagh suggests her plumber/friend to you for additional work you need on your home, run for the hills. Wish I had.
    Price: Company charges a price that suggests quality and workmanship, also Donnagh, the D in L & D, talks a good game. However they didn't deliver what they promised and I paid too much. The bill was run up by Donnagh and I called her on it. She removed some of the charges and reduced others. Example-quoted $160 to patch holes in drywall, did half the job and charged $230. Charge reduced. Added in two "extra work on window" charges which is laughable because no one touched that window for almost two months! They were remodeled Quality-Paint job was terrible-in some places painted the underside of the crown molding, which is uneven and appears as a different color when lights are turned on. Splattered paint on plumbing, door frame.  For some reason have  white paint smeared on wall. Bottom line is painter (who I think was 95% Donnagh) with an unsteady hand should tape off the area to be painted. Also walls need a second coat-you can see the primer she used.  Holes in grout in bathroom tile-pointed out to Donnagh who asked me to use a pencil to mark them. I did and she still missed two. While doing drywall patch in the closet in  my son's room, inexplicably smeared quite a bit of plaster on my son's custom shelves. I asked her to remove it-she removed the smears on the right side but not the left. Also, on the right side she left the mess she was supposed to clean up, now in a pile of white powder. This was after I had sent her an email complaining of the way she treated my house while inside it and what I saw as a failure to protect my property. Fell on deaf ears. Installed wood ledge in the bathroom and painted it without finishing the wood. Who does this?? My brother told me that even a kid in a high school shop class knows you finish your wood before you install it. The first ledge that was installed had to be taken out because it was so poorly installed-didn't go flush to the wall and was caulked in with a lot of caulk. Donnagh tried to convince me that the work was just fine but I refused it. Created a window opening for my bathroom window which was being made smaller-and then could not properly measure the space for a window. The first window which she bought for the remodel was 25 1/2 inches tall which I expressly told her prior to her starting the job that we wanted to make the window smaller. She even measured the window in my master bath which was the perfect size I had in mind. However, when I refused the window she brought-she first tried to tell me that she had checked everywhere, talked to everyone she knew, and no one was selling a window any smaller than what she bought. Logistically this cannot be true and its a terrible overstatement. If you can't find the window anywhere, order it!! She then consulted her husband, the L in L & D and she said not to worry-they would install it sideways for now, for security's sake, and she would order me a window in the new dimensions which she said was 24x18. She then came back next work day and told me that no one makes a window in that size and we needed to figure something out....she also offered to install it sideways and that there was no problem with that. (by the way we checked what she was saying and were told absolutely terrible idea to install a vertical window sideways because they are weighted and would never open right). I still said no to the window. Clearly what she was trying to do was get back on schedule without having to do the work of a contractor. More overstatements. I followed up with Home Depot immediately and they told me that absolutely I could get a window that opens in the size of 24x18 (it would be a sliding window) and furthermore it would take about 10 days. I called Donnagh and explained all and her response was that she would go to Lowe's and let them tell her in person that they could not get a window in those dimensions.  Bottom line, she ordered  a window from Lowes and it was the wrong window (she blamed Lowes), she then ordered a third window and it didn't fit (she blamed me although she ordered the window!!)  and then ordered a fourth window and it didn't fit (said "I guess NO ONE CAN DO THIS!"). She came up with a plan to build it in and I went along with it and am okay with it-I think it looks fine. Bottom line-if you create a custom window opening for your client-you need to be d*** sure you can properly order a window to fill that custom space. Waiting for the windows to come in was what took so long. Installed wall cabinet with screws showing at the bottom-where everyone can see them instead of putting them behind the doors. Ridiculous and another loss I sustained. 
    Responsiveness: Reason for this low grade is the amount of time it took to get the project to where it was and the door was never finished. She is pretty good about responding if you call or email-however she doesn't listen. This is why the low grade. We should never have had the problem with our window-her excuse was she thought we wanted a window that opened vertically-we never said the window had to open vertically-besides that I had created a window order with Home Depot-and had asked her to review it-had she done so it would have been spelled out for her. A second time I went and created a window order with home depot and asked her to review it (this was in response to her telling me NO ONE makes the window size you need-Home depot composed an order in about 10 minutes-the first time they did it it was over the phone). She did place the order but the window was all wrong when it came in-she blamed me-said "you had to have this window" ??? Clearly she either didn't review the order for accuracy in measurements/style, or she doesn't know better?
    Punctuality-Had no issues here. 
    Professionalism: Totally lacking. I have already mentioned things that bothered me that would contribute to the low rating. Here's what I haven't mentioned: they don't have much stuff. They lack tools and they have to run out a lot to get stuff to continue the job. The first week they were here Donnagh went in my fridge and got a drink . I didn't make an issue of it but I had not given permission for that. Then, she helped herself to the cleaning supplies in my garage to do clean up. She went under my sink to get cleaner (for the tile?). Honestly I wouldn't have used Lysol on the marble tile-but I noticed it when it was on the tail end of happening. They also used a wastebasket from my garage as a mop bucket. They used my paper towels and old towels to clean up. They needed my dustpans. They had no fans to blow fumes/dust out of the bathroom. She asked me for a fan and I let her use one. Later when I went in the bathroom I saw she had strung my pricey desk fan upside down and it was all covered with dust. When I complained she said "I'll blow it out". Um, yeah, well she never did and its ruined-and I checked online and its selling for $67. at Walmart. I didn't pay that but I'm quite sure it was over $40. I saw her grab the door mat from the inside of my house and put it under the wall in my bedroom where she was finishing drywall to catch the dust!!! Tools on my furniture, building materials on my furniture and floor (such as plaster, grout) with nothing protecting  underneath. I am convinced they have nothing at this time-no broom, no dustpan, no pails, no nails (found her in garage eyeing my utility shelves-when I asked what she was doing-she asked if I had nails), no drop cloths, no rags!! 
    In closing-I regret hiring this contractor. I lost money on this. I have a beautiful $600 tub that got scratched during this project. I found it the evening after she had been there with two window installers. She went into my garage and grabbed a dirty piece of cardboard and threw it in the tub-then they all got in there to look closer at the window. No doubt in my mind that is when it happened-but have to let it go since I can't prove it. Seeing how everything else went-no doubt they damaged my tub. The tile was nicely done (by a sub). There is so much more I could mention but I'm about out of room. 
    ****Changed professionalism grade to F due to the lies in the Response from Service Provider. She knows the truth and I know the truth. enough said.....
    - Amy A.
  • A
    Keep Kool Window Tinting
    Great guy. Never a problem and quality work.
    - Densie K.
  • A
    Squeegee Squad
    On time arrival. Very good work.
    - Harry F.
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Window Replacement Installers in Minneola

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