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Counseling & Mental Health reviews in Minneola

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    Orlando Recovery Center
    Orlando Recover Center employs high-pressure sales tactics to exploit family members in vulnerable situations while their loved ones struggle with drugs and/or alcohol. Sales called multiple times per day taking full advantage of the desperate situation. At the time, they seemed to have genuine concern for the alcoholic and affected family members. Once the patient entered treatment, all communication stopped. After admission into their Intensive Outpatient Program (IOP), we immediately paid $3,000 insurance deductible for out-of-network coverage. We were advised by finance that no additional out of pocket expenses would be required. After twelve weeks of treatment, we received a statement for nearly $5,000. The statement clearly showed 'balance billing'. Example - $250 for a drug test; allowed amount $25; insurance paid 50% - $14.50 - due to out of network. We were billed the entire balance - $235.50 and not the remaining 50%. In addition, the statement showed double-billing - charges were not only billed to our insurance, but also directly to us as self-pay. In the end, our bill was nearly $8,000. After a call to the billing office, they admitted to balance billing and promised to correct it; However, we received an immediate call back explaining that the billing was correct. We immediately sent a certified letter to their billing office explaining the issue and as of this writing, we have not received a reply after two months. Although their IOP program was effective, the billing practices of Orlando Recovery Center are immoral and possibly illegal. We do not recommend this treatment center. Do not fall for their high-pressure sales and look for treatment elsewhere.
    - David P.
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Counseling Services in Minneola

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