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Auto Repair reviews in Middleburg

  • A
    Orange Park Auto Air
    Steve is very personable. He seems honest and genuine. Willing to try checking out car air conditioning but admitted he would be leaving for the holiday and may not get to it until Monday. No charge for checking even if I cannot afford repairs. Final total very reasonable for work done.
    - Johanna B.
  • F
    Honda of the Avenues
    I choose them because they had a cheaper price. About a year after they replaced the brakes, I went in for an oil change somewhere else, and I found out they put faulty repair parts in. I should not have been replacing brakes after a year on a car that was only four years old. 

    I had went to another dealership and the mechanic took me in the back and let me take a picture of the faulty parts. That's how bad it was. You don't play with people's brakes. That's disgraceful. They used faulty parts and charged me the regular price. They didn't give me a discount to use less than standard parts. They turned out to not even be Honda parts. 

    Because of what they did, I went back again to address what was going on. I happen to speak to one of the guy's I worked with. I used to know about Honda's. He got me into a new car. That part of the deal was good, so I never ended up talking to the mechanical personnel about what was going on. I was quite upset, and I was going to take it up as high as I could go, but I never got to that point because I ended up trading the car in and getting a new car.

    I would not use them brake services again.
    - Johnetta J.
  • A
    It was synthetic oil and I know it's more expensive. They did give me a coupon. They did submit it so I would get $20 back. They're very good. They try not to keep you waiting. I dropped it off, I went to work, it's 2 miles from my house.  The car is like 2 years old. Everything was fine. They could work on lowering their prices on oil changes and tire rotation.
    - Donna R.
  • B
    There is non when you go in. You have a wait.  I'd probably drop my car off if I have to. If you have to sit and wait it could be a couple of hours. They could improve on their wait time. They need more service people and mechanics. Their good about trying to help you though.
    - Donna R.
  • D

    It's terrible. You go in and buy a Cadillac and you expect to get a certain quality of care. They are the worst that you have ever seen. I bought my vehicle from them. The car is nice but if it wasn't under warranty it would have cost us a fortune to fix. Their service department is absolutely horrid. I think they thought that because I was a woman I would not question them on it because they tried to pass off used parts as new. I can tell the difference. They were awful. My husband came back from the service and had to fix everything. Once you buy the car they are not worth dealing with.

    - John J.
  • F
    First Coast Diesel Performance
    I Took my truck in to First Coast Diesel Performance get an estimate for some work that needed to be done on Thursday afternoon. I talked to Justin, and was told that they would have me an estimate by noon the next day (Friday). I called back at 12:30 on Friday and was told the tech was out to lunch. Waited until 2:30pm and called back. I was then told that the tech had just got back and that he didn't have it diagnosed yet. I called back at 4:30 pm and was then told by Justin that they were waiting on a parts quote from Dodge. I then ask when I would have the estimate for sure, because I was going out of town. I was promised by Justin that someone would contact me Saturday with the estimate. Saturday came and went and of course Sunday did as well, still no word from FCDP. On Monday I had to work and got off early so I could go by the shop in person. This was at 2:30 pm with still not a word about the estimate that I was promised. When I dropped in at the shop I was finally told how much the job would cost. At this point I was so frustrated with the run around and their total lack of customer service, that I no longer wanted FCDP to do the work for me and I took my truck down the road to another auto repair service. I understand that things happen sometimes, but it doesn't take much effort to pick up a phone and call the customer to explain what is going on with their vehicle. I for one will spend my money with someone that at least acts like they want my business.
    - Richard D B.
  • A
    Garber Automall

    Vehicle was taken in on time and completed in a little over an hour. Originally the tires and an oil change were scheduled but on the safety check they found the battery was just above failing and so  I had it changed. (The battery was over 4 years old so that seems to be normal lifespan I have seen on my other cars) The dealership matched the lowest price I could find on the tires and the battery price was in line with the same lifespan as other auto parts stores. The work was all done correctly and they even washed and vacuumed the truck before sending me off. I feel very comfortable having all my maintenance done at this dealership, they are honest and have never tried to push unnecessary work like other dealerships I have been to in the past. I feel I get great value and excellent service every time. Definitely recommend.

    - John A.
  • F
    Ash Tisdelle Service Center
    Service was performed on a 2005 Mercedes-Benz C230 Kompressor sedan with the supercharged 1.8L I4 engine and automatic transmission.
    First a little back story...
    The timing chain broke at 106,000 miles.  This in itself was highly unusual because timing chains are more or less supposed to last the life of the engine, unlike timing belts, which most manufacturers recommend be replaced at 60K intervals.  Being an interference engine, the valves were bent when the timing chain broke, so the engine needed a new timing chain and valve job.
    I decided to take the car to Ash Tisdelle since they specialize in European car repair, and I had also received a recommendation from a friend, which I came to regret.  I spoke to David Parris, who told me he was the owner and general manager, having bought the operation from Ash Tisdelle.  We discussed the probable repairs and costs involved and likely time span.  Based on our conversations, I had established what I thought was some rapport with Mr. Parris, which gave me some confidence that I would not get duped.  I had my car towed there, and after a preliminary examination was told that I would need new camshafts in addition to the valves, timing chain, and chain tensioner.  I was told new camshafts from Mercedes would be around $1500, which I told Mr. Parris I could not afford.  He offered to try to find some used ones from one of his suppliers, and after a week or so of searching, he said he found some used ones for $300.00.  After this find, and after they had inspected the car, he came up with an estimate of just under $3000
    The job took much longer than I was led to believe.  I was in touch with his service manager Rick (not sure last name), who was actually a nice guy.  However, work on my car kept getting delayed and more expensive.  By the time the car was ready, it had been at the garage for about three months!  The engine was missing the front belt cover, which upon inspection, had been broken.  Also, the cost had gone up to over $3900.00.  The motor was also vibrating violently when running.  I was told that the engine mounts were bad and needed replacing, but they were fine before the repair job, so they had damaged one or both so badly during the repair job that I had no choice but to take the car back a few days later to have the motor mounts replaced.  That cost me another $800.00.  Finally, there was a coolant leak that was not present when I initially took the car to them.  It turns out they had cracked a coolant pipe leading from the engine block.  I had to take the car back a third time to have them find the source of the leak.  I told them specifically where I had noticed the leak emanating from, but they didn't seem to take my advice as the car sat at the garage for a couple of days before they finally discovered the source.  This repair ended up costing another $700.00.  That's not the end of it though...a few days later, I noticed the coolant was leaking from the same exact area as before, so whatever they "fixed," they didn't do it right either.
    All this time, I was in contact with both Rick, the service manager, and Mr. Parris, the owner/general manager.  I kept getting excuses about why the car was not ready and was told the parts they damaged during the repair was not their fault.  I was also told that all the repairs came with a warranty.  If anything went wrong with the repairs that I should bring the car back, and they would make it right.
    Flash forward four months...I had put approximately 9000 miles on the car when I start to hear a strange noise under the hood.  It was the same noise the car made right before the timing chain broke the first time.  I drove the car back to Ash Tisdelle.  When I got there, I asked for Mr. Parris because I fully expected him to make it right.  I was promptly told that Mr. Parris had gotten into some financial trouble and had sold the business back to Mr. Ash Tisdelle and left the state.  Also gone was Rick, the service manager whom I had been in frequent contact with and who was familiar with my car and the problems I had had with their level of service.  I don't know exactly what happened, but it was all very suspicious.
    One of the mechanics who had worked on the car the first time I took it in came out to listen to the noise and confirmed that it was the timing chain rattling again.  So basically, I had paid $4000.00 for a repair that should have lasted the life of the engine but only lasted 4 months and 9000 miles.  I will remind you that timing chains are designed to last the life of an engine.  Fearing it would break again and bend the valves again, causing additional damage, I immediately drove the car home and parked it.  I went back (in a different car of course) and demanded that they make it right and fix the car.  I was told by Mr. Tisdelle himself that they would NOT honor the warranty!  He told me that any promises or warranties made by previous owner Mr. Parris would not be honored.  I couldn't believe it:  a man of his stature with his name on the business brushing me off as though he didn't have any concern that his garage had ripped me off and not even truly fixed a serious issue.  One can only conclude that he and his company are totally disreputable.
    Since I can't afford another expensive repair job, the car is still sitting, not moving, going on 10 months now, all the while that I have been making payments on it.  I can't believe that Mr. Tisdelle would not stand behind work done by the repair garage with his namesake on it whether he was the legal owner at the time or not.  He should have honored the warranty out of good faith in his company's name.
    I wonder if car repair shops ever wonder why they have such a bad reputation.  They overcharge you, break other things under the hood which require subsequent repairs, lie or misrepresent, and refuse to stand behind their work.
    Avoid Ash Tisdelle Classic Car center.  They will not stand by their work, and they won't properly repair the car in the first place.  Take it from me, I got swindled by them more than once.  They are a completely disreputable operation.  Take your car somewhere else.
    - Daniel D.
  • A
    Wal-mart Tire and Lube Express
    The Walmart fuel system cleaning is the best deal going.  For $20 they do a service that costs at least $80 at any dealer or other service location.  They use a three part system, and it takes about 30 minutes, but it provides a noticeable difference in car performance.  As for the lifetime tire balance and rotation, it is steal.  For $30 they rotated and balanced my tires and will continue to do so every 5000 miles as long as I own these tires and this car.  Keep in mind that this cost would be about what a dealer would charge for just rotating your tires, without balancing them, and for ONLY ONE TIME!  The Middleburg location has a great crew of folks that know their business and provide superb service to their customers.  Highly recommended!
    - John J.
  • A
    Gordon Chevrolet
    Gordon Chevy does a great job in auto service. I had my 2007 Silverado 2500HD serviced their recently, with oil change and auto transmission flush and fill too. This is a big diesel truck with an Allison transmission, and is a 4x4, so not a cheap process. But I found that they did it for a reasonable price and considering the amount of fluid and time required, it was no more than having it done by a non-dealer shop. They also had to repair a brake problem, which turned out to be a electronic module, so it took some time to find. They really did not charge me much for a full day of troubleshooting, only charging for the part, which while not cheap, was not any more than I would expect. All in all, their techs are great, very knowledgeable and don't add a bunch of costs onto the bill, plus they don't recommend a bunch of stuff you don't need to do. Highly recommended.
    - John J.
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Auto Repair Shops in Middleburg

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