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Flooring reviews in Merritt Island

  • F
    Hired Matthew Lawrence from Distinctive Floors LLC to stain 31 stair treads and to sand and stain 5 stair landings on new home. After providing Matt with 50% of the deposit and stair treads for staining he decided he no longer wanted to do the job. Despite having our treads for almost 2 months, little to no work was done and he refused to refund our deposit (see photo). Furthermore Matt decided to abandon our treads and left them outside his shop unsupervised and then sent us a text photo of them telling us to come pick them up (see photo) as he was no longer responsible for them. Upon receipt and inspection of stair treads our new stair installer noticed significant damage (some were stuck together, and all of them where in various states of completion). Despite repeated attempts to collect a partial refund (Matt did visit our site several times over the course of the process) Matt has refused to respond to all written and verbal communication. His lack of professionalism has cost us financialy and resulted in significant delays with our new home build as we have had to hire a new stair expert to remediate the poor workmanship.
    - Brian J.
  • A
    Todd Thomas Home Improvements Inc
    Let me start by saying we originally got a quote from TTHI Inc. in August 2017 to remodel a guest bath in our home. We were retiring and moving into the house on 10/1/17. Our intention was to sign the contract with them when we moved in. Then Irma hit in September. Our neighbors pool screen was torn off and landed on our roof during a confirmed tornado. It punctured our roof over the master bath and the lanai. Water intrusion took down the ceiling in both areas and soaked the master bedroom carpet. Still being in Maryland at the time, I called and asked if they could do the repairs ASAP and I would come down and meet with them and sign the contract for the remodel that we knew wasn't going to start until the end of November. They told me they typically don't do emergency work but agreed to do this for us. We met when I flew in to meet the insurance adjuster for our claim. They gave me a quote and agreed to be here the week we moved in to start the repairs. They had a demo crew in to remove any leftover drywall and insulation and take up the remaining carpet. They were back the next day to install the insulation, followed by new drywall, texturing, painting, and carpet installation. Everything came out perfect. You would never know there was any damage. Next up was the bathroom. Part of that project was to remove a window and cut out the block to install a new hurricane proof door. Our pool project had started and we wanted to have the door installed before the sidewalk to the door was put in so it would be lined up perfectly with the door. I asked if they could possibly install the door ahead of the rest of the project. No problem. They had it done well in advance of the sidewalk going in and you would never know it wasn't part of the original house The remainder of the project started sooner than anticipated. We were actually going on vacation the week it started. We set them up with keys and they started while we were gone. This project included the door, new floor tile, removal of bathtub and installation of a walk in shower with all new tile, bath fixtures, corner seat and frameless glass door. The work was completed last week and it looks amazing. We are completely satisfied with this project. Todd's crew were extremely professional. They did excellent work and left all interior and exterior work areas completely cleaned up at the end of each day. (This in stark contrast to the pool builder's employees who left a mess every day!) Todd was also on site himself numerous times during the project. I would also like to commend Todd's staff, Poject Adninistrator Patty and Estimator Jeremy. They were both a pleasure to work with. I highly recommend TTHI Inc. for any home improvement projects you may have. We will definitely use them for any future projects we do.
    - Paul L.
  • A
    Todd Thomas Home Improvements Inc
    Todd and his crew are very friendly, professional, and competent. My only complaint and it is not really a complaint is that they are very busy and it took three months to get to my bathroom remodel, although there was an intervening hurricane during that time. The job grew from just enlarging the bathroom door and putting safety bars in the bathroom to a complete tearout and replacement of all fixtures and tile. This involved electrical, plumbing. painting, carpentry, and drywall work. The price was very competitive with the other estimates I had. What I really appreciated was they repaired the ceiling damage in August right after I signed the contract and months before the bathroom work, and just a few weeks before Hurricane Matthew. The other contractors who submitted estimates were more interested in doing the bathroom remodel than the ceiling repair. They started the Monday after Thanksgiving and were there every weekday until the job was finished on Wednesday, December 20. They were very responsive to any questions or requests I had. The costs grew as the job grew as I had several additions to the job such as a bathroom fan and a shower seat which my handicapped daughter requested and Todd was quick to accommodate. I am not able to download pictures right now but everyone who has seen the bathroom compliments how beautiful and modern it now looks (compared to the old late 60s bathroom it was), especially the tile work. Todd told me the job might take six weeks but they completed the job in a little over three and it was a nice Christmas present for my daughter. Todd and his crew are to be complimented for being very professional and efficient in all areas of the job and I would definitely call them again if the need arises.
    - WILLIAM M.
  • A
    K&Y Carpet One Floor & Home
    We paid an all-inclusive price for removal of the old carpeting and pad, new carpeting, pad and installation. Also included was moving of the furniture in both bedrooms and closets. My son and I were able to move all the furniture before the installers came, so they called movers to come help us put our gigantic king-size bedroom set back together. The installers and movers were top notch, and took their time to make sure everything was right before leaving. K&Y called about a month later to make sure all was well and wanted to know how we liked the carpeting.
    - William W.
  • B
    Buffkin Tile & Carpet
    Fair except they increased the amount of the project after the fact. The quote they gave and what they charged was not he same. If the price was going to be different then the quote they should communicated that.
    - David F.
  • F
    Four Star Flooring Inc.
    4 Star was very responsive during the estimate and collection of money, the install went well but it was never completed. I can understand if a company is busy but the frustrating part is that when no one returns phone calls a month after the install and payment to let you know if or when the work will ever be completed. Very unprofessional and would never hire this company again. A simple returned phone call to say they are behind in scheduling but would be out in a week or two is all that we expected, now I need to hire another company to finish the work that they did not.
    - Eric B.
  • A
    T Shaw Tile & Home Services
    Mr. Shaw responded immediately and quickly went to view the condo. He did an excellent job, quickly, and e-mailed pictures to us. Now that we've seen the job in person, I feel comfortable giving Mr. Shaw an excellent rating. Some installers would not even consider this job since we were not going to purchase tile from them. I would call him again.
    - Susan T.
  • A
    Island Tile & Marble Inc
    They held the lot of tile for us until we needed it. They helped us figure out all materials we needed. They arranged for a delivery person to deliver all supplies to our garage. I saw the tile for almost twice the price other places. Even better than online.
    - Deanna G.
  • B
    Orange County Construction Co
    This is a follow-on review on my past two reviews. They were responsive in the beginning. They were very helpful in helping us figure out what needed to be done and what to expect. The end result was a really pretty house. The problem came after the house was completed. The HVAC (Century Air) company they use is suspect, especially if you use mini-split units (not the standard whole-house unit). The floor company (Regal Flooring) they use will not back up their work and cuts corners. I would hire them again with the caveat that any HVAC or flooring work would be accomplished by somebody else.
    - Jeffrey M.
  • A
    Apollo Kitchen & Bath Inc
    Fantastic! Tammy and Larry are a wife/husband duo and do a fantastic job. They are super accommodating and a pleasure to work with! They have great personalities and I would highly recommend Apollo Kitchen and Bath. I would absolutely use them again! Larry is not afraid to tackle load-bearing walls and can think of multiple solutions to things that inevitably come up during a remodel. They kept the dust to a minimum and cleaned up well after every day. The remodel was done sooner than quoted and was very efficient. Any issues that came up were resolved quickly and they were very accommodating. The work was all done to a high level of quality. We are very pleased with their work!
    - Chris N.
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Flooring Installation in Merritt Island

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