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Carpet Cleaning reviews in Marco Island

  • F
    H2O 911 Restoration
    I think the technician dented my fridge with his wand and have been trying for six weeks to have him to come back with his equipment to see if that was the cause. H20 911 keeps slow rolling me and only responds when I reach out to them. I have asked 3 times to have the tech return with his equipment but now that it's been more than 30 days, Angie's List said my service guarantee no longer applies. I have cancelled my Angie's List subscription and will use other service provider services in the future.
    - fritz l.
  • A
    H2O 911 Restoration
    This is the 2nd time we have used H2O 911 for our carpet cleaning and have also recommended them to a number of friends. Each time we have been very impressed with their professionalism, quality of their work, and the techs they sent to complete the work. We will definitely use them in the future. Ian was our tech this last time. Great guy. there was a mis-hap - a part broke near the cleaning nozzle. He immediately shut down the operation and called to see if anyone local carried the part, as he was determined to finish that day, but no local shops had the fitting. He apologized over and over and asked when we would be available for him to come back. The issue of the part breaking was not a concern for me - what impressed me was the way he handled the situation. BTW - the carpets looked super - there was very little furniture but he was very careful moving what was needed.
    - John M.
  • A
    John and his assistant were awesome.  Very professional and did an absolutely fantastic job. I thought the grout was so badly stained that there was no way they would be able to clean it up but it came out looking really great. They took care of everything.  No hesitation in recommending them to anyone.
    - Neil D.
  • A
    H2O 911 Restoration
    YES ! I finally found a carpet cleaner to use going forward. Really impressed from start to finish with H2O 911. Super easy to do business with. I did not get several estimates. I read other reviews from Angie's list, and I had a short time window that I needed servce (long story), and they were able to accomodate my schedule needs. So I decided to give them a try. Over the phone they did give me a price range, and ended up on the top of their price list (but in the estimate range). However, I know the areas I had requested them to clean were larger than normal, and I have paid more with other carpet cleaners that did not do the quality of work H2O 911 did. I was out of town, and had a friend let them in and out. So, it ended up that I had 2 different people that saw the job before I did, and everyone was impressed. H2O 911 used carpet protectors on all funiture they could lift. Carpets look brand new. I will use them in the future without hesitation.
    - John M.
  • A
    Responded to my inquiry promptly. Arrived on time and were very professional. Explained what they were doing and why and were very responsive to my questions. I was very happy with the job they did and would use them again when needed.
    - Susan J.
  • F
    I contacted this vendor prior to purchasing the Angie's big deal, to make sure they would service my area, since we are located in the far south west of one of the counties they listed as their service area. I was told by the woman at Xtreme that they will serive my area, but they do not come to my area every day. I said that was fine. I purchased the big deal, and then attempted to schedule, and go no response even after several attempts, inculding one that Angies said they would assist. Later, the woman at Xtreme said we were not in their service area - but, they told me they would come to my area. Needles to say I will not attempt to use Xtreme, but I am also unsure that I will continue to be a member of Angie's, as I felt they were not very proactive with my issue.
    - John M.
  • A
    Harbold Quality Services
    W planned on replacing the carpet in this home we just bought but these guys did an incredible job. I've hired many of carpet cleaners over the years and buy far these guys are the best. I wouldn't consider another carpet cleaner ever.
    - randy w.
  • B
    TST Total Restoration LLC
    He worked hard at getting the areas clean, but some were probably indelible because of they way the carpets were laid when the house was built (not properly cleaned underneath before the initial laying). In consequence  some, but not all of the discoloration has returned.
    Provider warned us this could be the case and was a straight-foward, hard-working person to deal with
    - Nigel F.
  • A
    Bob's Carpet Cleaning Co
    Bob arrived on schedule & he call ahead to make sure everything was OK. We were ready for ideas. He did a beautiful job on all 5 pieces. He even let us some cleaning fluid in a bottle for any spots we might run into in the future around our house.
    - Henry K.
  • F
    Owner quoted a price on the phone for steam cleaning. When he arrived he said we were "confused", actual price would be $100 more.  He then claimed that the phone quote didn't include grout sealing which was extra. Proceeded to clean tile and grout.  Just before he clompleted the job my husbnd noticed that he was not using steam to clean the tiles. He assured my husband that the finished job would be as good as steam cleaning. Finished cleaned grout did not look much different than before cleaning.  He said we would like it when it was completely dry and to wait 24 hours before inspecting.  He said he would return if we were not completely satisfied.  I was not satisfied with the job, it continued to look the same after drying.  We had company coming so I put the issue aside until I could readress the problem later. When my husband called on April 28 to ask him to return as we were not pleased with many areas, he refused and told us we must have gotten the grout dirty again and just wanted a free cleaning.  After some argument he agreed to come back on May 6, 2011 between the hours of 10 to 12AM.  He never showed up. I had grout and tile cleaning with sealer done on my other home last year of similar size.  I paid 1/3 of what I was charged by Royal Steamer and the tile and grout in that home looks brand new.  I expected the same result.  My tile and grout in this house looks like it was never cleaned.  I wasted $620 with Royal Steamer and feel this is not a reputable company.  Don't waste your money.
    - Donna K.
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Carpet Cleaners in Marco Island

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