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Appliance Repair reviews in Macclenny

  • F
    Consumer Refrigeration & Appliance

    When the technician arrived to our home to complete the service work, we asked him if he had all of his tools and equipment to complete the repair work and he said he did, we also asked did he need any blankets or padding to slide the freezer away from the wall and he said no, we said go ahead and get started and he did and we went back to doing what we we're doing inside the home.

    We we're checking on him regularly to see if he was having any problems and he appeared to be coming right along, when he was done with the repair he slid the freezer back against the wall and i noticed he had no padding or sliders on the floor to prevent damage and there was a big gouge tear, scuffs, with long scratches in our vinyl flooring at which time i stopped the technician and pointed out the damage.

    He said he would take pictures of the damage and show them to his boss, but later after cleaning and picking up his tools before leaving he told me his camera phone was not working, and i told him i would call the damage report in to his office which i did the a few days later.

    I spoke to the secretary by the name of Amanda on 3-12-2012 and she told me the manager was not there and would call me back later, a few days went buy and i had not heard anything back from the manager and called again on 3-15-2012 and the secretary Amanda told me that the manager was waiting to talk to the technician about the damage an i was again told that he would call me back later. no return call was received.

    I spoke to the secretary Amanda on 3-23-2012 and she acted surprised by the fact that there was no communication between me and the manager which by the way i still do not know the mans name, she told me he was out of town till monday and she would be sure to give him the message that i called, I told Amanda that if the manager did not call me back by tuesday that i would file complaints with the appropriate agencies.

    I also instructed Amanda that if we had stepped out for any reason that he should leave his cell phone number and someone would call him back shortly, because she kept telling me he was never there, but we never received any phone call from the manager, so here i am.

    It's obvious what is going on here it's the old run around hoping with time the customer will just forget or give up.

    What really surprised me about this whole deal was these people we're referred to me by the Frigidaire Corporation warranty division.

    - Geraldine S.
  • A
    Chromedome Appliance LLC
    - Angela T.
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Appliance Repair Services in Macclenny

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