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Hardscaping reviews in Longwood

  • A
    Fresh Look Outdoor SVCS LLC
    Thin pavers and pool coping placed on approximately 1500 sq ft of deck. Communication was great. Jessie (owner) was on site everyday to inspect work. The crew on the project were hard working and precise. Took 3 days to complete with the crew working about 10 hours per day
    - Tom L.
  • A
    Affordable Pavers
    Process went well from beginning to end. The staff was very professional, answered all of my questions and did an excellent job on the project. In fact, they did so well, that I referred them to one of my close friends.
    - Jessica C.
  • D
    Booth's Cobblestones Inc
    This is a complaint against Booth's Cobblestone, Inc. and specifically their salesperson/job supervisor Tom Lohman who performed work for me during December 2015 and early January, 2016. I contracted with Booth's Cobblestone Inc. whose name I obtained through Angie's List, to perform a complete re-installation of pavers on the pool deck and coping around the pool perimeter at our home. The job was to include removal of existing pavers, cutting and removal of existing poured concrete pool curb, installation of new coping around the pool perimeter, re-installation of existing pavers including cutting of pavers to fit tightly at all curved and straight boundaries, installing Alliance Gator Maxx polymeric sand (highly recommended by paver supplier) as fill in the 1/4 inch grout lines between pavers, and finally, sealing the entire deck surface. Total paid for the job was $7,484. (The pool coping and enough new pavers to cover non-reusable existing pavers were supplied by me at my expense). The salesperson who quoted the job and supervised the work was Thomas (Tom) Lohman. I was favorably impressed by Tom during our initial meeting and chose him and his company over several others recommended by Angie's List who also quoted the job. The first day of work, the paver installers arrived to begin cutting the curb off the pool. Instead they attempted to convince me that the new coping should be applied over top of the old curb. I explained why I didn't want that and they said they would have to talk to Tom and then all left the job site. I immediately sent Tom an email asking for an explanation and wanting to make sure we were all on the same page regarding what needed to be done. The following day, Tom responded that "they should be onsite this morning sorry for the delay" but with no explanation of what happened the day before and no confirmation that we were indeed all on the same page. This turned out to be Tom's style when it came to communicating. He would generally act on messages I left him but was not good about getting back to me with explanations and I was often left wondering whether the workers had been given my latest directions or concerns. The workers spoke very little English so communicating directly with them was difficult. The job progressed very well in general and the amazing skills of the paver installers (evidently stone cutters from Brazil) were readily apparent as I watched them cut and install the coping and especially as they cut each paver to fit seamlessly against the complex curved perimeter of the pool coping. They did a magnificent job. Things went south when they dumped a wheelbarrow of sand on the deck to begin filling the grout joints between pavers. I asked if it was Alliance Gator Maxx polymeric sand as specified in the contract and all I got back was blank stares. I stopped them from proceeding and immediately called Tom. Tom said he would look into it. The next thing I knew, they were shoveling the sand back into the wheelbarrow and then left the job site. It was a good thing I was there to catch that mistake before they got any further! Days went by with no word on what was happening. I called Tom and when he finally got back to me, he said they would return once he got the required Gator Maxx product. I asked him to please keep me informed as to when they would be back so I could be sure to be present. He did not. A number of days later, they just showed up and started installing the Gator Maxx. Fortunately, I was there to watch. The Gator Maxx package has 10 detailed installation steps that are apparently critical to getting a good installation and a hard cure. Instead they simply spread it out and wet it down several times. They did not compact it at all and didn't observe any of the timing constraints detailed in the package instructions. About 4 days later, we had rain which washed a great deal of the Gator Maxx out of the joints along the gutter drip line even though the data sheet stated that only 1 hour minimum (24 hours max) was required after product activation before the deck could be rained on. Further examination revealed that even where there was no wash-out, the Gator Maxx had not hardened properly over about 70% of the entire deck area. I notified Tom about the problem and my fear that none of it was installed properly and that even the parts that seemed solid would not last as designed. He said the guy who seals the deck would do the needed repairs prior to sealing. For a short time after sealing, it looked fine on the surface but within a short time, it was no better than before. About 30% had cured fairly hard, 20% was cured on top with voids underneath and 50% was soft and granulated. When I called Tom to complain, he blamed it on the product, stating that "Gator Maxx sucks" and he claimed that he told me that from the beginning. I guarantee, if he had told me that at the beginning, I would have either had him use a product he endorsed or gotten another installer who didn't have an issue with Gator Maxx to install it. Since he believed the Gator Maxx was to blame and I believed it was the improper installation, he agreed to have a manufacturer's rep come out and evaluate the installation. I requested that I be present for that evaluation. A number of weeks later, Tom called to tell me that the manufacturer's rep (Steve Kuzoian of Oldcastle Pavers) had been to the house two weeks prior and said the consistency of the Gator Maxx was essentially as one would expect - that it tends to get soft when wet and re-hardens when dry. I was extremely upset that I was not afforded the opportunity to be there for the visit as I would have pointed out all the areas where the Gator Maxx was perpetually soft even when dry and where it had hardened on top but had voids underneath. I finally contacted Alliance and told them the whole story. They informed me that Steve Kuzoian was NOT a rep for their company and gave me the name of their representative for my region, Mike McGinnis. Mike came out to the house, looked at the installation and confirmed that the condition of the deck was completely unacceptable and while it was theoretically possible that we happened to get a bad batch of Gator Maxx, it was extremely unlikely because 1) their process control was extremely tight and 2) there would have been issues with more than just the 6 bags that were used on my job. In any event, Mike agreed to supply new bags of Gator Maxx and Mike got Tom to agree to fix the problem areas but Tom told Mike it would be my responsibility to have the loose Gator Maxx pressure washed out of the joints prior to his making the repairs. Since about 50% was cured fairly hard, at least on the surface, I knew that removing all the suspect Gator Maxx was going to be a very difficult and expensive job. I also had lost all confidence that Tom would be able to install the new Gator Maxx properly especially since he believed that "Gator Maxx sucks". When I expressed all these concerns to Tom, he 1) denied ever saying that "Gator Maxx sucks", 2) continued to deny that he had botched the installation, 3) continued to blame the product, 4) insisted that Steve Kuzoian was indeed a rep for Alliance, 5) accepted no responsibility for failing to give me advance notice of Steve's visit and 6) was indignant that I had called him out on 1 thru 5. On a positive note, he did agree to take care of pressure washing the old Gator Maxx out as well as installing new. At that point, I told him that I had no confidence in his fixing my pool deck satisfactorily and would rather have someone with extensive experience with Gator Maxx perform the repair. I revealed that had received a $1200 quote for the entire repair job from an installer that Alliance's Mike McGinnis expressed 100% confidence in and that, if Tom would provide me with a refund of $1200 I would consider all the work done by Tom and Booth's Cobblestone to have been performed satisfactorily, give him a good review on Angie's List and absolve him of further responsibility. Tom laughed at that and told me I wouldn't get a penny out of him and that my only option was to have him do the repair as promised. I then informed Tom that I would be seeking the assistance of the Complaint Resolution services of Angie's List to help resolve this matter. The desired resolution to my complaint is for Tom Lohman of Booth's Cobblestone, Inc. to refund to cost of having an experienced installer repair my pool deck. Despite all the stress and anguish at having to deal with Tom over this matter for almost a year and a half, and having to look at the mess that my pool deck had become, I would consider a refund from Booth's Cobblestone in the amount of $1200 without further ado to be a satisfactory resolution to my complaint. NOTE: Though my experience dealing with Tom Lohman was stressful and unpleasant, Booth's Cobblestone has some of the most highly skilled stone cutters who did an absolutely exceptional job of cutting and installing both the pool coping and deck pavers. The A-F ratings in this review apply only to the installation of the Gator Maxx polymeric sand and my experience with Mr. Lohman.
    - Lee S.
  • A
    great, good service and the final result looked amazing. there was a slight delay and mixup in the paver delivery, but it was handled professionally and quickly. The owner really cares about his customers and was good at communication and follow up. Would use again!!
    - Jill M.
  • A
    Let Brice Do It Concrete & Pavers
    Brice did a fantastic job.  He took out an old sidewalk and replaced it with pavers he helped us pick out  Everything went as he said it would and pricing was competitive with other quotes we received.
    - David H.
  • A
    Sealing Specialists
    AMAZING SERVICE! I cant think of when I was this happy with service from a vendor! These people were amazing. I needed my pavers pressure washed, sand refilled and then sealed. I received a quote the very next day after calling in my request. The price was fair and comparable to the other quote I already had. Robert was so responsive and helpful that I cancelled the 3rd quote I was getting and awarded the job to Robert. We scheduled a few weeks out (my choice) and he was on time, did a very professional job and my pool/patio looks better than when it was first installed! I highly recommend this company!
    - T Scott W.
  • A
    Sealing Specialists

    Robbie was great.  From the first time he came to the house to the last time we spoke, nothing but the best service. Extremely professional and knowledgeable.  My husband was impressed from the beginning.   He always called to touch base regarding scheduling because of the bad weather and always answered his phone when I called or called back immediately after I left a message.  I wish everyone I had do work at my home was this good.  I might have paid more than other people were quoting, but could tell he knew what he was talking about and it was worth the extra money.  Also, the pavers came out exactly the shine we were looking for (in our case, we didn't want shine).  Definitely top quality work and people.

    - Shari O.
  • D
    Orlando Brick Pavers, LLC
    It took over two weeks from the date I called to set up an appt. Very nice gentleman Bill came out to review the landscape/hard scape /drainage plan that we had had done by a LS architect. Bill reviewed it and while at our house contacted the Belgard rep for our area to verify about a retaining wall product. The rep stated that although it was in the brochure and online that the wall block system was not available as yet. Bill left with a copy of our detailed plans and we have yet to hear back as to OBP ability to perform the work specified. Bill was going to get in contact with their masonry fellow to follow up on the retaining wall portion of the job. Still no word on any of the pricing for the project.
    - Mary Ellen G.
  • A
    Blue Horizons Pools & Spas
    Working with Blue Horizons Pools on our deck replacement turned out to be an excellent decision. Everything they said would happen - did happen on schedule. From the initial visit to our home to discuss the project through the completed project was handled in a very professional manner. The management and office staff were helpful and quick to respond. The team that came in and prepped the area around the pool were friendly, proficient and did a thorough and excellent job. The paving crew likewise were professional, courteous and did an excellent job. From beginning to end, it was a pleasure working with this company, and the outcome exceeded our expectations. I would use them again in a heartbeat, and highly recommend them to anyone needing this kind of service.
    - Richard P.
  • A
    Orlando Brick Pavers, LLC
    They did a great job. You couldn’t ask for a better crew. I was very pleased.  They did it on time and even hurried a little. They even got the job done a little early and I was very happy about that too. They cleaned up well after themselves as well.
    - Neva W.
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Patio Pavers in Longwood

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