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Plumber reviews in Little Torch Key

  • F
    GLASS WATER SYSTEMS

    They left something out of my order. I have called them at least 4 times over 2 years and they kept saying that would send it to me and never did.  Lots of promise but no follow through. I was quite impressed with what they did until they left the parts out. The parts they left out left the system inoperable. Every time I called them was oh yes we will send it right out.  It is the least expensive thing in the whole order, a distributor tube that was $28 in the $249 order.  The rest of the order as fine but if you can use anything else they sent you because the one piece is missing. That is not even what bothered me, the fact that he would say he would send it out the next day and he wouldn't.  Prices are wonderful, service is good, everything was great until they said they would do something but didn't do it.

    - Jacqueline T.
  • A
    Middle Keys Plumbing, Inc.
    Very responsive.  First visit assessed the extent of the work.  Returned the same day and successfully connected the dishwasher hoses, and fitted the machine within the cabinet. Good job.
    - Chris Z.
  • A
    Shawn Hudgins Plumbing Inc
    Shawn was easy to reach and very responsive to our needs. His crew did a very good job and everything met code easily. They were prompt and reliable. He coordinated his work with other contractors on site. I would recommend him and would certainly call him again for any plumbing needs.
    - Don G.
  • A
    Tony Herce Plumbing
    Two workers showed-up on agreed upon time. Work was done quickly and efficiently. Explained what they were doing and why. Price was not over what they gave as an estimate when I called to make the appointment. Satisfied with service. The only area I was not completely happy with is that I had to pay travel time, BUT I was made aware of this before they came out. Considering everything I knew, based on previous ratings for Tony Herce Plumbing, I decided to go ahead. Not sorry I did. Problem was resolved quickly
    - Christina C.
  • A
    Shawn Hudgins Plumbing Inc
    They were able to come on short notice, but it did cost us a travel fee since we live in Little Torch and this is a Key West based business. Service was great and they did a quality job. Labor rate was higher than I was used to paying from middle keys plumbing (now 3rd generation plumbing), but MKP was unable to come out on a Friday and I didn't want to go all weekend without a kitchen sink.
    - Candice T.
  • F
    THIRD GENERATION PLUMBING
    The secretary told me when I called either Thurs. or Fri. that someone would come out Sat. to do that.  Nobody showed up or called.  On Monday, a man called to tell me that someone would be coming out that afternoon.  Nobody came, and there was no further contact.  On Tues. morning a little after 9 AM, I passed a plumbing truck as I was leaving the house.  I backed up to see who it was, and lo and behold, it was a plumber from Third Generation.  I asked him where he had been for the first two appointments.  He said they were not open on Sat. (so why do they have such a stupid secretary that would make an appointment for Sat.?)  I still wanted the estimate just to make sure I was paying a fair price, although I had by that time already made arrangements for someone else to do the work.  The man of the house didn't understand that and just sent him away, as I had continued on to my own appointment.  I imagine this experience reflects on their work, as well.  Evidently they bought out Middle Keys Plumbing, whom we had used successfully in the past.  After this, I would never call them again.
    - Nita W.
  • A
    Shawn Hudgins Plumbing Inc
    Mr. Hudgins was on time, appeared very knowledgable and very professional. Everyone was happy with his presentation and I plan to have him on my (very) short list of plumbing contractors.
    He advised that it was a bit early to actually start work but that by banding together he would be able to save mobilization costs which would result in saving to us.
    - M. Pat M.
  • A
    Middle Keys Plumbing, Inc.
    I came home from an appt this morning and noticed a drip from the ceiling in the carport.  Investigated and found it to be the water line faucet for the refrigerator.  I called MKP, but no one answered and being used to contractors not available on weekends, I figured I would just call back on Monday.  James called me back from his caller ID and I told him the problem.  Rather than waiting until Monday, he was able to come out the same day.  He showed up an hour later!  This certainly was not an emergency situation, but it saved me from missing time at work on Monday.  He was very nice, professional, and when the job only took 15 mins, he offered to check other issues if I had any since I was paying for an hour of labor.  With that said, I remembered we had a hose bib outside that needed to be replaced.  Overall, I was very happy with his service and will definitely call him again next time I need a plumber.  Angie's List provided some very good reviews, which is why I called him in the first place.  Now I get to add mine to the list.  Great job!
    - Candice T.
  • A
    Middle Keys Plumbing, Inc.
    I called in the morning about this problem; he set an appointment for that same afternoon.  He was a little delayed at another job but called to say he would be here soon.  Problem was diagnosed, parts replaced and fixed for a fair price.  Professional and very capable. Will definitely use again when I need plumbing services and highly recommend this company.
    - Sue K.
  • A
    Terry Smith Incorporated
    unknown
    - Pegs D.
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Plumbers in Little Torch Key

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