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Home Theater And Stereo Installation reviews in Lighthouse Point

  • A
    The folks at Showtime are highly professional and based on your needs and budget, they perform a detailed project evaluation prior to presenting their proposal to encompass all features requested. Their prices are not the lowest however, considering the services and follow-up delivered along with the competence of their installers and programmers it is a fair tradeoff.
    There are so many variables, products and services in a large home theater project and it is therefore imperative that everything be detailed in writing - every accessory, cable, adapter, as best as possible to avoid conflicts upon conclusion of the project.
    Project manager Brian is straightforward and professional and the entire project always has the watchful eye of Showtime owner supervising to ensure our satisfaction. These folks worked on our project for many days, always delivering at day?s end. Showtime installers dealt competently of the many brands and models of all electronics installed. Once the bugs and programming issues were resolved, the iOS - Apple-based home theater experience has been delightful by offering tremendous stability day-in and day-out.
    Scheduling was accommodating and the crew always showed up on time and when promised. They are also authorized resellers of nearly all hardware and electronics required for high-end projects with prices on par with their competition. 
    The crew who worked at our project were all very courteous and did not spare their efforts to ensure we were satisfied ? they?re also hard-working folks and respectful.
    - Daniel B.
  • F
    Good Sounds Home Theater failed to deliver any & all products, services and programming for a complete Home Theater Installation and they billed me a 50% deposit. We've since incurred additional huge expenses in the preparation of our home for their custom-altered home theater installation, tailored exclusively to their requests and specifications ? and we will now have to alter once again. We have since filed formal complaints with the local BBB, Florida Department of Business and Professional Regulation and with Bowers & Wilkens.
    After numerous phone calls and messages during nearly 30 days of sales pitches, on May 20, 2014, I accepted the proposal from Good Sounds Home Theater, in Boca Raton, FL, for the purchase of the hardware, the programming services and complete setup of the home theater in our entire house encompassing 6 rooms. The company owner, Jim McGowan (semi-retired) introduced me to his son-in-law, JP Witting (managing the business), among other technicians and ?engineers? when I was reassured by Jim and his team to receive the utmost professional service, diligent follow-up and an immaculate experience with Good Sounds. I then agreed to the $9,000 50% deposit.
     
    I supplied Good Sounds with a written detailed account of all equipment inventory and work that was expected to be performed with drawings and equipment list, which was not reviewed nor used by their technicians. 
     
    Our home was undergoing a large remodeling project and throughout the remodeling phases, I frequently updated Good Sounds technicians in writing of the progress to ensure perfect synchronism with their installation of our Home Theater. Our experience with this company has been destitute ? as I made clear in writing several times to its owner, with many mistakes ? most of which I averted since at this point, I no longer trusted Good Sounds to work in my home without supervision.  Mistakes made were such that the project manager Cory informed me that the person most responsible for this chaotic service was fired due to his lack of performance.
    1. On the morning Aug-20-2014, 9:30 AM, I was informed by owner Jim McGowan by telephone that Good Sounds would no longer be performing any services in my home; they would not install the home theater nor deliver any of the products listed on their proposal;
     
    2. I was also informed that Good Sounds would review and offer me a small partial credit of my $9,000 deposit;
     
    3. Furthermore, it was made clear to me that the contract was being unilaterally canceled because ?I was one of the most difficult customers they?ve every worked with and I was disrespectful to the staff and employees? ? which, as at least a half dozen contractors can attest to, never, ever happened;
     
    4. Based on their instructions and installation guidelines, I invested thousands of dollars on electricians, painting, finishing and materials specifically for the installation of the home theater locations, which were all outlined and marked on location by Good Sounds;
     
    5. Throughout these months, my contractors made countless repairs from the sloppy, shameful work performed by Good Sounds with over 80 holes that had to be patched, mended and refinished ? this is in spite of my constant requests to properly protect the work areas, surface and furniture when they are working; 
     
    6. Good Sounds did not deliver any part or portions of our complete home theater installation project;
     
    7. Their employees are amateurs and ignorant of the project scope to be performed maintain arrogant postures when called upon to clean up after themselves or repair problems they caused; They have no idea what they are doing, no proper instructions on what to perform when they are on site with owner's who are unresponsive and simply don't care; 
     
    8. Numerous mistakes were made ? many of which I was able to correct prior to escalation;
     
    9. Good Sounds canceled the project leaving thousands of dollars of the home theater remodel now useless;
     
    10. Once our $9,000 deposit was received I never again received any phone calls or follow-up from either the owner (except to ask for more money and increase the project cost) and trial text messages clearly demonstrates my claims.
    11. My calls placed were not returned and messages not replied by owner's Jim McGowan or JP Witting. 


    - Daniel B.
  • A
    Steve has a system in his home which he can demo for the customer.  He has great knowledge of sound and current technologies in music acquisition thru the internet.  I was happy with all work and the final result.
    - Judy V.
  • A
    This guy knows his stuff. Really enjoyed getting to know what he liked technically and why.  Total Quality workmanship.  Very pleased!
    - Jim W.
  • A
    Great experience overall!
    - Linda M.
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Home Theater Installers in Lighthouse Point

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