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Furniture Store reviews in Leesburg

  • A
    Their salespeople were very knowledgable and courteous.  They answered all our questions, gave good suggestions, and not pushy sales.  I would recommend them to anyone else looking to purchase new furniture.
    - ron d.
  • F
    On delivery day, the drivers arrived late after dark.  Carried in the furniture...breaking the two doors on them.  They said to call the showroom/customer service and someone would be out to fix it.  I told them its new furniture. I do not want repaired furniture. I want new. The delivery folks said the company would take care of it.  After further inspection, two large cracks in the top and bottom portion were also documented. I immediately called the showroom manager. Of course, now they don't want to talk to me. Said to call the 1-800 customer service number.  That 1-800 number, BTW wouldn't pick up earlier in the day to confirm the delivery window. I will never EVER purchase from Rooms to Go again.

    Update: After 4 deliveries (1 per week for 4 weeks) from Rooms to Go, they still didn't bring us an undamaged item. Honestly, how hard is it to visually check an item before its delivered. The last delivery had two cracks (3 inch/1 inch) on the inside. The outside looks okay, so we accepted it with a 20% off discount (note: This refund takes 10 business days via mail from the main company...awesome). We just wanted the nightmare over.  Never Ever again Rooms to Go.
    - RODNEY J.
  • A
    They were excellent.  They have good service and right price.  The delivery was prompt.  They have beautiful showrooms.  The sales personnel are very personable.  Altogether everything costed us around $1500.  The staff members are very personable and knowledgeable.  The service that they provided was prompt and efficient.  We shopped around a lot with regard to price before we got their price.  We will use their services again in the future if we need to.
    - John G.
  • A
    Part of our furniture was delivered to our home on Oct. 24, 2006. Meanwhile the balance of our furniture arrived after the morning delivery truck was loaded. Since they knew we would like to have all of our furniture as soon as possible a second delivery truck was sent to our home with the remaining pieces. They continued to call us and keep us informed throughout the day as to when we should expect delivery. The delivery personnel were excellent and brought everything in and set it up and thanked us. This company has the kind of service that is extremely rare.
    - SUE C M.
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Furniture Stores in Leesburg

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