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Limousine Service reviews in Lakeland

  • F
    Imperial One Limousine in Sarasota, FL
    My husbands 57th birthday (and he was 8 weeks out of surviving open heart surgery!!) and I invited 11 friends to go out to dinner with us in Ybor City.  (approx 30 minutes from my house) I contacted Imperial One and spoke with "Bob".  He was nice and courteous - We were renting a limo to transport the 12 of us and I wanted it for 5 hours.  I had three questions - (1) we are 12 adults - which vehicle will be the most comfortable and spacious?  Bob told us the Expedition holds 16 ppl, so that would be the best for us.  (2)I said, Obviously you have a/c - please make sure it is on when you get to r house - many of us older women going thru "hot flash" phases. Bob said absolutely no problem. (3) If we want to stay out later, can we and how much.  Bob told me that would not be a problem. He said to inform the driver and  he told me what the extra charge would be.  So I booked it - sent a $50 deposit with the balance to be paid in full on day of event.  Well, they showed up at my house, on time.  The driver informed me that I needed to pay in full NOW.  ???  I gave him cash.  My fault that I didnt' step inside the car -  actually didnt' think it was necessary.   However, it was 94 degrees out that day and as I walked outside, the driver informed me that it may be "alittle warm" inside - the a/c hasn't "kicked in" yet, but will when we start driving!!!!!!!   Refer back to the questions I had asked "bob" on the phone.  The 12 of us fit in - but that was barely.  There is NO way that vehicle holds 16 adults!  Children maybe - adults, absolutely not!!  There was NO air-conditioning in the rear of the vehicle!!The people sitting directly behind the driver had air - the people in the middle and the back had NONE!  I asked the driver and he again stated, once we get on the highway, it will "come on!".  It never did.  In the rear ceiling, there was a hole where the vent was suppose to have been.  No air.  The side vents blew warm air only.  By the time we got to the restaurant, a few of us were about ready to pass out..  We opened the rear windows but with 94 degree heat outside it was not much comfort.  I was so disappointed.  Return trip was uneventful.  It was evening - but it was still very warm in the vehicle.  I called "Bob" the owner the following day and explained how unsasisfied I was with the vehicle.  I told him about the air conditioning.  He said he had the vehicle out that morning and it worked fine.  !!!!!!!   He never apologized and said, to make up for it, book another vehicle and I will give you one hour free!  I told him that was not going to work for me - and he said nothing else - he then repeated his "one hour free" offer and we hung up.  I would never use this company again - even if it was for FREE!   Very poor customer service.  Very unhappy customer.  
    - Patricia K.
  • A
    All Points Limousine, Inc.
    Excellent .... A friend recommended these guys and was so glad he did. I would definitely use them again. From pick up to drop off, they helped make it memorable evening.
    - Nancy S.
  • A
    - Cheryl C.
  • A
    Kings Executive Limo & Car Service
    - Kevin B.
  • A
    Kings Executive Limo & Car Service
    - charles o.
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Limo Services in Lakeland

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