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Appliance Repair reviews in Key West

  • F
    Certified Appliance
    This was the most frightfull experiance I have ever had. I bought a new over the stove Microwave from Home Depot for a mobile home I rent out. Removed the old one and installed the new one. Plugged it in and powered up. Before I was finished I had to unplug the power, when I was finished I plugged it back in the outlet, it didn't power up. Two days later had not powered up so I let Home Depot know and they ordered it to be serviced. An hour before Certified Appliance Repair showed up I got it to power up. The light inside didn't work but did heated up a glass of water. They found the light bulb burned out. They said they can't keep Microwave parts in stock and would have to order it and left. After they left for some reason I had to pull the plug out and when I plugged it back in it didn't power up. When I called them back I was told I shouldn't have unplugged it. He showed another day, he had not called me or the lady living there. She was lucky she heard him at the door and order more parts. I had to leave town for 3 weeks, He came back with the other parts ordered, I Guess he blew them up and declared it not repairable. As he left, I had the lady living there, say to him, if he can't fix it then he should get GE to replace it with a new one. He didn't answer and left. I called GE and they said they would get him back and talk to their Tec's. He them told GE the Microwave had bugs in it. While I was away I asked them why it wasn't fixed yet. They said I would have to get the place treated for bugs before they would go further. CAR told me if I opened it to check for bugs it would void the warranty. I told them if there are bugs in the Microwave they were in there when I got it from Home Depot. They told me to take it back for it would be their problem. So I called and paid for another Authorized GE person to open it and he found NO BUGS. We took pictures and I sent them off to GE. GE called the guy I had open it and he informed them NO BUGS in the Microwave or the home. While he was there I asked the lady living there if CAR man said anything about bugs in the Microwave, she said he had not. We asked her to describe the service man and figured out he was the owner of CAR. Once GE got the pictures and information they sent in a new Microwave and I asked the guy I had check it for bugs remove and install the new one. It was installed the 28th of July. CAR wasted so much of GE's and my time over this. The lady living in my place ended up without the Microwave for two months. I am looking into any other legal action I can bring on CAR
    - F Harry F.
  • F
    SEARS HOME IMPROVEMENT PRODUCTS
    When I called Sears to complain about the lack of installation I was told that the installers had called me to make sure i was home and that we didn't answer the phone.  When I told them that my phone information only reflected a call with an immediate hang up they essentially called me a liar.  Very poor performers in the installation company.  Sears only offers installations once per week in the Key West area.  I canceled the sale and went to Certified Appliance who had equivalent pricing and first class installation.  
    - John D.
  • A
    Certified Appliance
    Showed up a little late but on the day they said they would.  Competitive price, very professional installers including one of the family members who own the firm.  They will be my first choice if we need any more appliances.
    - John D.
  • A
    A 1st Choice Appliance Service
    Preston arrived within a few hours of my calling him. He was kind and professional. Even though it was a quick fix he took time to look over the machine and provided guidance. He even offered to help me over the phone with future repairs I would be doing personally. I will recommend him to my friends.
    - Raymie G.
  • A
    Certified Appliance
    Caesar was the repair person who arrive to fix my built-in confection Oven / microwave combo.   The microwave was not working.  Caesar know right away that relay / (and some other part that I don't remember) had failed.  He told me what it would cost to repair it.  (Which was almost the cost of a brand new unit, just shy a $200 )  He told me he would not recommend fixing it.  He actually went on to say he would not recommend replacing it with another combo confection/microwave unit.  He said he had seen to many fail to often.   He recommended replacing with just a microwave.  Since this was a built in, he also knew of a Trim Kit that could be used to make the new microwave look built-in also.   Making it look finished.  He had pictures of another he had done.  It looked great and I decided to do that.  Caesar said it would be about 2 weeks before everything came in.  It actually only took a week.  They called early to install.  Everything was completed, cleaned and old hauled away in less than 30 minutes.   The cost was still less than actually replacing the combo unit.  Caesar was very professional, courteous.  I was very satisfied with them.
    - Tod W.
  • A
    STORMM APPLIANCE & A/C REPAIR
    I called him on 7/20 (Sunday) and he called me back first thing Monday morning. He was at our condo by noon.
    He has always been very honest about repairing something or not putting anymore money into appliance. My wife feels very comfortable to be alone in the unit when he comes by. She feels he talks to here like a person should and not in technical lingo that makes one just say, well ok fix it or I'll have to ask my husband.
    Raul is very professional, and I would recommend him to my family or closet friends. We are moving in a few months, and I will miss having this kind of dependable person in our new city.
    He has worked on our AC, Washer, Dishwasher, and Water filtration system. All the work was excellent.

    - rich p.
  • A
    A 1st Choice Appliance Service
    When I phoned, Preston happened to be nearby and was able to come over very promptly. He was professional in every way and carefully diagnosed the problem as a small broken elbow in the icemaker. Since his initial test could have indicated the need for an unneeded expensive electronic part, his thoroughness saved that cost and he was able to accomplish the repair without ordering any parts. Bottom line -- an excellent job at reasonable cost.
    - Bill K.
  • F
    Certified Appliance
    The fellow came twice. The first time he sad he did compression tests and could find nothing wrong. He reset the vacuum condenser light and charged $80 for service call. The second time all the problems existed and the vacuum condenser light had come on again. He did some pressure tests, say the heavy frost in the freezer and called Sub-Zero. After call he said he couldn't figure it out and left having accomplished nothing. There was no charge for the second visit. Nice fellow but certainly no help whatsoever.
    - Bill K.
  • F
    A Bargain Appliance Repair
    Horrible.  NEver use them again as mentioned above.  They never called to say there were running late or needed to reschedule.  I left work two afternoons to meet a repairman at my house and nobody showed up.
    - Sara A.
  • B
    STORMM APPLIANCE & A/C REPAIR
    Like all appliance repair there is a charge just to come in the door.  So you need to be sure the price isnt better put toward a new apppliance, sort of that grey area between warranty coverage and junk pile. In this case I had a pretty good idea what was wrong.  So he has to come over and see it, then come back later and install the part.  I don't know about if you already have the part.  It's hard to see and reach the work for the oven, so it was worth it for me.  Obviously you need to know what you are doing before messijng around with a gas stove, hence the need for a professional.
    - Charles C.
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Appliance Services in Key West

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