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Tree Service reviews in Jupiter Inlet Colony

  • A
    They were absolutely fabulous! So professional and competent. They made it clear through the way they performed the difficult work that they really care about your property and take immense pride in doing things right. I have already hired them again with pleasure!
    - Michele D.
  • F
    TruGreen Lawn Care - 5810
    Buyer Beware: I don���t normally write reviews one way or another. I am the type of customer that understands ���things happen���. I first was recommended to TruGreen back in the beginning of December 2016 from my landscaper. I had recently replaced my entire front yard with new sod and discovered after the sod was installed that it came with chinch bugs. I called TruGreen when I came home from work one night at about 7pm. The customer service agent or salesman sold me the service right over the phone with some BASIC guarantees. #1��� They always call 24 hours in advance to make sure we are aware they are coming because I have a newborn and was concerned with the chemicals being sprayed without my knowledge. #2 they would fix my lawn���..make it green again! #3 if I was ever unsatisfied I could call back in between services and request a respray. I agreed to the verbal contract (as we were on a recorded phone line) and was told someone would be in touch with me within the next 5 days to set up a service. You can imagine my surprise when I arrived home 3 days later with Trugreen flags on my front yard indicating that someone was there and sprayed. What happened to calling 24 hours in advance to let me know they were coming out?? I was aggravated because this is not what I was sold, but I never complained which is my fault. Two weeks later my wife calls me at work to tell me that Trugreen showed up with no notice and is now aerating my yard. Again, I was not called beforehand. Once again all I want is a GREEN YARD, so I again don���t complain. On the receipt that was left on the door it stated how to water the lawn and mow it. I showed this to my landscaper and he assured me that this is exactly how he mows; again he is the man who recommended me to Trugreen. I double checked my sprinkler system so that I was completely satisfied that my sprinkler was not over watering ( took the tuna can trick that they recommended). On the receipt, it was sated that I should see all weeds die and turn yellow within 3- 7 weeks. 9 weeks later I have the same awful looking lawn that I started with. I have already paid TruGreen approx. $250 by then. So if they come out every 2 months and you are not supposed to see improvements until 7 weeks, how are you supposed to call for a retreat?? I mean Trugreen is supposed to be the ���experts���. Last week was the final straw. I came home from work on 1/30/17 and found a door tag from TruGreen. It was a door hanger to try and drum up some business. On it was a note from the ���Area Manager��� Steve who stated that my lawn was overgrowing with weeds and to please call him so we could discuss what his company could do for me. I called him and played dumb. I asked him if my lawn looked that bad. He stated that he would have never left a note if it didn���t. He then told me the same thing the original guy who sold me the plan did from the beginning with 24 hour call before arrival, ect���. After he was done with the sales pitch I told him that my yard was getting treated but never told him it was from his company, TruGreen. He told me that I should call up and FIRE the company that I am with because they are clearly not doing their job and taking my money. When I finally told him that it was TruGreen he couldn���t back track fast enough. He then stated he was so sorry for the service that I had been given. He told me to call him from now on and to not call corporate as he wanted to make sure that the ball didn���t get dropped. We ended the phone call with him putting in a customer concern ticket and he said that someone would be in contact with me about my issues. Once again imagine my surprise when my wife called me the next day to tell me that TruGreen was spraying my lawn again without calling 24 hours before like they supposedly do. I called the corporate headquarters the next day and spoke with Carl Crawford (sorry if I misspelled) and stated my whole issue. I told him that I didn���t have any faith in the company anymore and my lawn still looks just as bad as it did from day one. I told him I feel that Trugreen should give my money back as they are not providing the service that was explained to me on a recorded line. Again I told him either give me my money back or make my lawn green which I no longer have faith that this company can do. He told me that he wanted to save me as a customer and that someone from the branch level(possibly the GM) would be contacting me no later than 3 business days which was Friday 2/3/17 being the last day. Well, today is Monday 2/6/17 and still haven���t heard anything!! This is truly AWFUL CUSTOMER SERVICE!!! I just want what I PAID FOR!! Obviously after 3 times out and still not getting it right, this company never will. When I called to talk with someone I was told that they only can sell you a new service after hours but all complaints and issues with your account can only be discussed between Monday thru Friday 9-5pm. WOW!!! GREAT BUSINESS MODEL!!!! I will be looking for a smaller company that actually values my business. I also have been told that because of my experience my landscaper will not be recommending TruGreen anymore because of the POOR SERVICE!! As I stated at the beginning I never write reviews but in this case I don���t want anyone else to go through what I have. To top it all off I should have done the research from the beginning, their reviews are awful and I���m sure they don���t even tell the full story!! I will be posting this review on EVERY REVIEW WEBSITE that there is and will be contacting the local news. I don���t want anyone else to be SCAMMED like I was! Josh (Tequesta, Florida)
    - Joshua M.
  • C
    From The Ground Up
    That first year went well. The beginning of the second year I had to ask the crew to do things that we agreed to in the monyhly plan. Things like cutting back small birds of paradise that were growing up the windows and side of the pool enclosure, removing the pups that were growing from the Sego Palms, trimming a palm that was laying on the 1st story roof (was to be done as per our agreement). This became a weekly chore for me to direct the crew to do what should have been done automatically. According to David we were to have a Estate Maintainence type program. Started to get contentious so we agreed to part ways.
    - PAUL H.
  • A
    Community Tree & Landscape Service Inc
    Eden came and gave us a price to remove multiple trees and shrubs. We are talking HUGE cabbage palms, sable palms, a potocarpus tree that towered over the house and many other shrubs. Once we had gone over all of the information, we didn't even take 2 minutes to decide that Eden was the man for the job. We scheduled the work before he even drove away. On the day of the work, he and his crew arrived on time with all kinds of trucks, chippers, bulldozers chainsaws and everything else imaginable. They came to WORK and work they did. All day they cut and removed the jungle that was our yard. At the end of the day, we were so happy with their job that we talked to Eden about doing additional work when they came back the next day. He was happy to accommodate and the next day they were back to finish up. It took all day and at the end, we were VERY happy. We have only good things to say about Eden and Community Tree Service. They were professional, punctual, hard working men who deserve the praise given by this review.
    - Deborah R.
  • A
    There's only one word for Clay and that is GREAT! This was the second time that he has been to our house to grind stumps. The first was in November 2013 when we had trees removed and we were so happy with the job that he did that I kept his card so I could easily find it. On this job, we had rented equipment that we thought would dig up the remaining stumps. That was not going to happen so I ran to get Clay's card and called him. I explained we only had the equipment for that day and were hoping he could come and rescue us. Since he is such a great guy, he was there in less than an hour. He took care of all of the stumps (about 15 of them) in nothing flat. What a life saver. So that is why I say and quot;GREATand quot; when I describe Clay and Action Stump Grinding.
    - Deborah R.
  • A
    Scapes Inc
    Firstly, I contacted about 6 different companies off of Angie's list over a two week period of time; Jason was the only one to call me back.  We arranged to meet at my property, he came as scheduled, took his time, and identified for me all of the types of plants/trees I had on my property (I just bought the house in Nov and was never told anything about the landscaping).  He sent me mutiple quotes based off of the things we spoke about - all were extremely reasonable.  On the day his team was scheduled to come out and perform the work, it was one of our unending Florida rain days.  Jason called about an hour prior to their scheduled time to touch base with me and to let me know they were going to wait until the afternoon, as the rain was supposed to slow down.  He called again when they were on their way, and then he also came with his team to be present and help out during the first time.  He checked with me throughout the process before he cut anything to ensure we were on the same page and I would be ok with what he was going to do.  His team ensured they completed the job (all while working through the rain I might add), cleaned everything up and were extremely professional.  I am very pleased with the responsiveness, quality of work, and price.
    - Mistie C.
  • A
    From The Ground Up
    Always on time and does excellent work. Have used other well known services and From The Ground Up offers very competitive pricing. David also offered advice on other items he noticed while giving us an estimate for the work we needed done. Estimates are provided either same day or via email. They arrived on time and stayed until the job was completed. And cleanup was complete.
    - Tammy H.
  • A
    Tree Services Unlimited
    When I called to schedule service, they gave me an estimate of when they would be available and their estimate was right on.   I requested a call in advance because of my dogs, which they did call in advance.  They also cleaned up and hauled away all the debris, and trimmed a tree that I hadn't even asked them to trim at no extra charge(it needed to be trimmed).  After  years of struggling to find tree trimmers that would respond in a reasonable amount of time, I couldn't be happier and  will definitely use their services again. 
    - JILL R.
  • A
    They did a great job and had an Arborist on the job telling the guys where to cut the trees. They were professional and responsive. I was happy with the ways the trees looked when they were done. I got several quotes and their price was competitive and everything went very well.
    - Eric R.
  • A
    Magland Landscaping was on time, they knew what needed to be done and their work was perfection.
    You can't find too many landscape companies that go above and beyond like Magland. I highly recommend Magland to anyone
    looking to landscape their yard or give their existing lawn a new look.
    - Julie P.
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Tree Services in Jupiter Inlet Colony

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