PuroClean Emergency Services - Jacksonville

B33 REVIEWS

Founded 2007 • Angie's List since December 2012

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Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

4737 Dellwood Ave

Jacksonville, FL, 32205

Description

PuroClean, a leader in property emergency services, helps families and businesses overcome the devastating setbacks caused by Water, Fire, Mold, Trauma Scene (Bio Hazard) Clean Up, Meth Lab Clean up, Hoarder clean up and other conditions resulting in property damage. Each of our independently owned franchises pledge to do whatever it takes to respond, restore and rescue properties in all of the communities we serve. We respond to emergencies within two hours or less 7 days a week 24 hours a day....

Verified Reviews

33 Total Reviews
Read reviews by category
Water and Smoke Damage (27)Mold Testing and Remediation (15)Biohazard Remediation (4)Dryer Vent Cleaning (2)
Showing 1-10 of 33 reviews
A

RATED

09/03/2019

Ed came over to inspect our AC and vents and saw no mold. We were experiencing an odor and we were quite worried. He was able to sanitize our air handler and educate us able mold. He was very knowledgeable, honest, fast, very friendly and was super professional and I would recommend him and ProClean to anybody. He gave us a peace of mind and a lot of education. I would be comfortable to call him i...

DESCRIPTION OF WORK
AC Inspection

CATEGORY mold removal, biohazard cleanup

HIRE AGAIN? Yes

WORK COMPLETED ON 09/03/2019

A

RATED

03/07/2018

Today puroclean came to our home to address our mold and mildew problem. The team of Tim and Wayne were on time and went over the details of the work they would do for us. They were extremely kind, considerate and professional. They did their work unobtrusively and so neatly. Tim was careful to go over the remediation plan with me. I understood each step they would take. They along with their proj...

DESCRIPTION OF WORK
Mold and mildew remediation

CATEGORY water damage restoration, mold removal

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/07/2018

Service Provider Response

Thank you so much for the nice review. If we can be of further assistance, please let us know. Sincerely, Wayne Terry
A

RATED

02/14/2018

We called very late on a weekend, and not only did they answer on the first ring, they were there within 30-45 minutes. The techs were amazing. They were polite, professional, courteous, respectful, and knew exactly what to say and do during our extremely emotional state of mind. No matter the situation, this is the company to call. Thanks, PuroClean, for taking care of us like we were your own fa...

DESCRIPTION OF WORK
We had a family tragedy that required biohazard clean up.

CATEGORY biohazard cleanup

COST $400

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/19/2017

D

RATED

02/05/2018

They came out to look at work needed and give an estimate which was promised in 3 days. Never heard from them again. After a couple calls to the office and tech, NEVER heard back. No excuse !

DESCRIPTION OF WORK
Flood damage cleanup

CATEGORY water damage restoration, mold removal

WORK COMPLETED ON 01/08/2018

Service Provider Response

We are the Jacksonville PuroClean off of I-10. Are you meaning the St.Augustine PuroClean? I do not show your name in any of our records. I will look further in our files however I believe this is the wrong Puro location..... I can be reached at 904-613-0883 if you have any questions. Sincerely, Wayne Terry
A

RATED

01/30/2018

The Puroclean team was absolutely amazing!!! They were fast, clean, informative and more! I recommend them to EVERYONE!

DESCRIPTION OF WORK
Water extraction and mold prevention

CATEGORY water damage restoration

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/30/2018

F

RATED

12/11/2017

Not good chairs were never cleaned, the walls where half done and they left the floors dirty from them doing the work. they also broke one of my coffee cups and broke off a piece of the window seal

DESCRIPTION OF WORK
clean walls from the fire, clean sofa, chairs

CATEGORY water damage restoration

COST $700

SERVICES PERFORMED? Yes

WORK COMPLETED ON 09/25/2017

Service Provider Response

This is Wayne Terry, president of PuroClean. Please call me on my cell 904-613-0883. I am not familiar with the job however I would like to come by and I can bring a crew to correct any problems right away. looked at the notes in the file and talked to the lead technician in charge of the job. We cleaned the walls for "preparation to paint" meaning they may look dirty however if you wipe it with a...
F

RATED

09/01/2017

Dumbfounded. I called the company on Thurs and had an appointment for the next Monday morning at 930am. Eddie showed up on time and took a look at the 2 closets with the mold problem. He discussed the recommended management plan with my mother in person and with me over the phone. We had the impression that work could be completed later this week (wed/thurs/fri). Because the recommended management...

DESCRIPTION OF WORK
Evaluate mold and remediation.

CATEGORY mold removal

WORK COMPLETED ON 08/28/2017

A

RATED

05/21/2017

Very well, everyone was very understanding. They explained the process of the clean up and told us what to expect. We were very impressed with their service. The crew came and packed up the belongings in our house and then cleaned up the damage and unpacked the items for us. It was such a relief that we didn't have to worry about anything. The results were wonderful. Our house has never been that ...

DESCRIPTION OF WORK
We had a house fire. Renee Balcom with Puroclean was the first person/company we thought to call. She was very understanding and she called someone to come out right away. Very professional and within an hour and a half of the fire starting they were at our house to help us deal with the clean up. They explained the process of having the AC vents cleaned first and the next day someone was here cleaning. This all happened 2 days before Christmas.

CATEGORY water damage restoration

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/15/2015

Service Provider Response

Thank you for the wonderful review. If we can ever be of further assistance, please let us know. Sincerely, Wayne Terry
A

RATED

03/04/2017

Worked good timely manner Steve Thomas Very knowledgeable.

DESCRIPTION OF WORK
Dried up water.

CATEGORY water damage restoration

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/07/2017

A

RATED

02/03/2017

Amazing!! Great Company and Employees

DESCRIPTION OF WORK
Had an amazing experience with this company. Recommend them to anyone!! Affordable, Reliable, and their Representative Edward DeLeon was extremely compassionate and pleasant to work with. Great Job guys!!

CATEGORY water damage restoration, dryer vent cleaning

COST $1,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/30/2017

Service Provider Response

Thank you very much for your great review on Ed and our company. If we can be of further assistance please let us know. Sincerely, Wayne Terry President