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Repair & Maintenance reviews in Jacksonville Beach

  • A
    Response to my internet inquiry was immediate and came that afternoon (Thursday). Tyson confirmed the problem with a service expert over the phone but unfortunately, was given the wrong part number which was not discovered until the part came in (took several days). On Tuesday, discovered the part was incorrect and reordered (overnight shipping this time)...finally repaired on Wednesday. The good news....the refrigerator worked most of the time I waited for the part so I didn't lose any food. I was informed on the progress of the part throughout the process. I do not believe it was A Quality Appliance's fault that they were given the wrong part number the first time as I overheard the conversation. A happy ending...
    - Debra F.
  • A
    I had a list of stuff that needed to be done and wherry others failed, C&J delivered. Chris and his team were top-notch. they came in like a buzz-saw and repaired everything in two days. Fences, Mailbox, Painting, Landscaping. You name it, they were on it and got it handled. A+, 5 star, whatever you want to call it. C&J is the best around.
    - Andrew A.
  • B
    It was fine. The appointment was scheduled promptly. He was on time, knew what to do, and had it done in ten minutes. The part cost less than $4, but the charge was $170. I thought that was excessive.
    - e w.
  • A
    The professionalism and responsiveness of Charlie's Appliance is fantastic. I asked about the fixing the gasket, and they got back to me to let me know they didn't work on Bosch washing machines. Their response was nice and refreshing. I am still waiting to hear back from other companies. I will definitely check with Charlie's Appliance next time I need something done.
    - Allene R.
  • D
    This vendor charged close to what a cheap but new full-sized refrigerator would have cost, and the repair only lasted for a week or two before contamination in the coolant line (caused by the repair) destroyed the compressor. This made us look very bad/dishonest in the eyes of the people who bought our property. The vendor then wanted us to pay to repair the compressor which would have cost hundreds more - for a property we no longer owned. Tread carefully, or you'll end up paying way more than just buying a new appliance.
    - Todd S.
  • C
    The services performed by Chromedome Appliance for the big deal were fine. They are coming back again, they had to come back three times. It was all right, it was fine. They did it all. There were additional charges other than the big deal for the parts. They are coming out next Wednesday.
    - William S.
  • F
    The
    following is a timeline of the issues I?ve had (some dates are approximate):
    ·        
    JANUARY
    8, 2015:   Two technicians (names unknown although one I
    believe was called ?Jerry?) arrived at 1201 1st Street N, Unit 1204,
    Jacksonville Beach, FL.  They performed a
    basic inspection of the machine and determined that the machine needed to be
    taken back to their location for repair.  I was not happy with this, but they told me
    that this is how it must be done.  I
    learned later that they actually broke a piece when they were inspecting the
    machine.  They
    explained that parts were to be ordered from Germany and it would take
    approximately two weeks.  I was told it
    would take about $1,250.00 to repair and that I was required to provide 50% of
    the estimated repair price prior to repair. 
    Check # 1071 in the amount of $650.00 was given to them.  I am
    unable to determine if this check has been cashed so I am not sure that ?Jerry?
    did not keep it for himself.  I?m given
    to understand that both technicians were terminated from employment shortly
    after this visit.
    ·        
    FEBRUARY
    2015:  I called Mr. Appliance and a
    man answered the phone.  When I asked
    about the status of the repair he told me that parts had to be ordered from
    Germany and that that will ?take a minute?. 
    I took this to suggest that he felt I was being unrealistic about how
    long things take to get shipped.
    ·        
    EARLY
    MARCH 2015:  I called again to find
    out what was happening.  Samantha told me
    that another part had to be ordered from Germany and that it would take longer.
    ·        
    MARCH 19,
    2015:  I received a call from
    Samantha at Mr. Appliance who told me my coffee maker was repaired and a time
    was agreed upon for reinstallation.  At
    that time, she took the payment for the remaining balance of $643.44 from my
    American Express card.  I filed a dispute
    for this payment on April 13th via Amex as services agreed upon were
    never rendered.
    ·        
    APRIL 3,
    2015:   Mr. Appliance technician Lucas Green arrived
    to re-install the appliance.  I was not
    available to be present, but my adult daughter was available.  Mr. Green installed the appliance, told my
    daughter that ?this thing is filthy and you need to clean it? and left.  I arrived moments after his departure to find
    the machine was still not repaired as agreed and was not functioning
    properly.  Furthermore, there were
    mildewed grounds that Mr. Appliance had left in the machine in addition to a
    filthy drip tray with thick dark liquid that took several attempts to clean.  Also, not all the parts came back with the
    machine.  The lid to the water reservoir was not returned with the machine.
    o  
    I immediately called Samantha at Mr. Appliance
    and insisted that he come back out and deal with this machine as it was still
    not working.  I complained to her about
    the lack of professionalism upon not only returning a machine un-repaired 4
    months after it was taken, but to do so with the machine in such a deplorable
    condition.  I insisted that she find out
    what happened to the lid to my reservoir and either return it to me or order me
    another at their expense.  She agreed to
    do so as well as the Lucas Green, the technician.
    o  
    Lucas Green arrived later that day.  During the several minutes he was there he
    mentioned that:
    § 
    The guys that were out there originally on Jan 8th
    were fired shortly after he began working for Mr. Appliance.
    § 
    He related a story to me about one of the
    technicians that were in my house on January 8th  explaining that he had done a ride along with
    him before he was fired and that he had to stop several times to let the man vomit
    throughout the work day.
    § 
    He told me that he had seen my machine sitting
    on a work bench for months and assumed it belonged to the owner because it sat
    there so long.
    § 
    He told me that there was no reason for the
    technicians to have removed the appliance for repair in the first place; that
    they just created more work for themselves by doing so.
    § 
    He mentioned that there was a part in the
    machine that the first technicians broke at time of initial inspection, but
    assured me that I was not charged for the part that they broke.  I cannot confirm this because I have never
    received an invoice explaining what services were rendered.  Mr. Green assured me that he would have that
    emailed to me and to date, I have only received one from a later visit on April
    10.
     
    ·        
    APRIL 7,
    2015:  I received a call from
    Samantha at Mr. Appliance who asked to schedule a visit for Lucas Green to come
    back out and ?troubleshoot? some problems. 
    A time of 9:30 a.m. was agreed for Friday, April 10th.  He did not arrive on time and was
    approximately 5 hours later than agreed upon.
    ·        
    APRIL 10,
    2015:  Arrival time of 9:30 had come
    and gone.  After 3 calls to Samantha who
    continually assured me that he was on his way I had to leave out of town.  I left my adult daughter behind to deal with
    him.  Upon arrival, he poked around a
    little and determined that something else was wrong with the machine (the
    grinder component this time) and left.  During
    his visit, he attempted to suggest to my daughter that perhaps we have been
    installing the brew unit incorrectly. 
    She in no uncertain terms explained to him that we have had this machine
    for five years and we know exactly how to properly operate it.  A subsequent call from Samantha explained to
    me that they will need another $600 (approximately) to fix this problem.  I told her to have the owner call me as I
    felt that I had no assurances that this problem was not caused by them.  After all ?Jerry? had broken a piece when he
    initially examined the machine in January that was not broken when he found it.  I explained that I felt that what they were
    doing was criminal.  No call came.
    ·        
    April 13,
    2015:  I reached out to Samantha and
    told her that I expect a full refund of all money paid and I expect
    confirmation of my full refund no later than Friday, April 18th.  As of this writing, the owner has made no
    attempt to call me and I have not received any refund.  In addition, I still have a machine in need
    of repair. 
    ·        
    TOTAL AMOUNT PAID TO MR. APPLIANCE:  $1,293.11 AND MACHINE STILL DOES NOT FUNCTION.
     
    - Brandi P.
  • A
    Gray was responsive immediately to the voice mail I left.  He was tied up on another job but texted me with information such as pricing and availability.
    He and his partner arrived timely and immediately went to work.  I would say the job took about 3.5 hrs.  He offered tips/suggestions on taking care of the tables, cues, etc. and readily answered my questions.  He had a good personable friendly nature which is nice when you have a stranger in your home and have questions for them.  He shared he guarantees his work and will come back out if I discover any problems.  I would expect that but it is good of him to say that without me inquiring. 
    I had three quotes and two were at the $400 mark with the other over $400.  My perspective is this isn't cheap given the felt would have been $125 if I purchased on my own.  But that is why you get quotes...market pricing is what drives any labor focused transaction, not your personal opinion/perspective.  I think I could have gotten lower offers but I screened before considering a contractor.  If they didn't show up on Angie's list, didn't have any reviews (yelp, Angie's, whatever), and didn't have a website to review their offerings I felt it was too risky despite perhaps getting a deal price.
    - Mark D.
  • A
    I called, they responded, arrived within an hour, diagnosed the problem, returned later the same day with repair part and fixed my ice maker.  What more can you ask!  Repairman was very professional and easy to talk with.
    - Monique M.
  • A
    There was an initial misunderstanding about the appointment day, but once they realized it was today, they sent someone over promptly. He ended up removing the bad handle and attempted to change it out for a handle on the truck( no charge for the part.) it didn't work out, and he reviewed my options clearly. I feel like I can make a smart decision now. I was pleased with the outcome.
    - Suzanne G.
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