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Transportation reviews in Hutchinson Island

  • D
    TOP NOTCH MARINE INC
    Communication have been terrible. I bring my Tohatsu motor for a repair, the guy say he will call me back within 3 days to let me know whats up and when should it be ready. 6 days after I call, haven’t received any call. Talked to the manager. He says that is employee should have called back in the timely manner said. He promised his worker will call me back on the Monday to give me an update. Thursday is there, still no call. I call, asking to talk to the manager. The lady says he is away that week for a show. Then she transfer the call to the repair department. The man says they are waiting for some parts, hopefully will be there on next day – Friday – and say he will call anyway to let me call. Guess what… no call. Ending up to have the call last night, saying motor is ready. I hope the job have been done correctly and the motor will run well – this shop is the only Tohatsu retailer in the area of Fort Pierce. But next time I will not pay attention if they say whatsoever – by the way I didn’t mention first time I went there, like 6 month ago, I ordered parts and they say they will call me back when these will be available, and after waiting for a month without a call I went there – and parts were waiting for me for 3 weeks… the 2 times I went there the team didn’t looked so busy, I was the only customer in their shop, so how can they keep missing calling you back???
    - Patrick S.
  • F
    TOP NOTCH MARINE INC
    I recently purchased a Yamaha F150 outboard engine, and was interested in securing the lower end unit from theft.  I then purchased a McGard 74059 Lower Unit Lock from Top-Notch Marine on US 1 in Ft Pierce, FL after they explicitly assured me the lock was designed for my engine.  When I went to install the lock, I noticed that the bolt forward of the zinc/trim tab, shown in the instructions, was not there.  I returned to Top Notch and attempted to return the lock.  They refused to accept the return even though
    everything was in place and the plastic packaging even stated it was reusable.  The service department stated that, counter to the
    instructions, I had to remove the zinc and then remove a vertical 12mm bolt under the zinc.  The McGard lock bolt would then replace the removed bolt and prevent theft.  We looked at a lower unit identical to mine at their shop, and they seemed to know what they were talking about.  The service manager got pretty nasty saying that I was taking up too much of their time at $98/hr, and berated me for not having the right tools.  In fact, I did have the correct tools to perform the operations called out in the McGard instructions.  I returned home again and performed the operation they had described finding the vertical bolt to be almost three times as long as the
    McGard lock bolt thereby rendering the lock kit useless.  I returned once again to Top Notch and they were still reluctant to refund my money and they didn?t immediately accept that the kit would not work even though I showed them the longer bolt.  I asked the service manager for the correct torque setting when I reinstalled the bolt and he said they did not use torque settings; ?they just tightened the bolts?.  He would not look at the service documentation saying that I had taken up too much of their time already.  The store manager finally looked up the torque setting for me, but no one knew what the sealant was on the bolt.  I had to call Yamaha to get that information.  The service manager was also seemed angry about my doing the work myself.  I finally did get my $50 back after a very unpleasant experience, and four trips to Top Notch Marine.


    - Robert A.
  • A
    God's Chariots
    unknown
    - Paula C.
  • A
    Summerlin's Seven Seas Construction Inc
    They did wonderful work, they get back to you.  Very reasonable pricing.
    - Susan G.
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Transportation Services in Hutchinson Island

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