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Recent Musical Instrument Repair Reviews in Hurlburt Field

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    UpBeat Music
    I paid to have two saxophones serviced at UpBeat Music in Crestview. I paid $90 each for an all over check and repair. I recieved both back and had some concerns about one of the saxophones. I was having a hard time hitting low notes. I have been out of practice so I didn't think too much of it. I went by a different store to purchase a new mouthpiece and while I was there I asked them to run a leak light down the instrument. Well it ended up having a lot of leaks and several were pretty bad. I had the second saxophone also checked out and it too had leaks although there were only two and both were adjusted on the spot. The first saxophone had more than 4 and two were severe. I contacted UpBeat music and let the owner Dick Reinlie know of the situation. I asked for a partial refund on one of the service charges. So although I paid $180 to service both I was only asking for 1/2 of the saxophone that had severe leaks ($45 total asked for refund). I did offer to bring the instrument in (the repairs had not been completed) so he could verify that it was not done correctly and know I was not making it up. Mr. Reinlie responded with a variety of responses to include, "You dissed my store" and "You should have never had it checked by someone else. If you thought there was a problem you should have come in and anyone who checks the instrument will find something wrong every time because they are out to prove my store wrong." Through it all he did offer to have his service person repair it again. I did decline because I personally feel if such a sloppy job was done the first time, I would prefer to have someone else do the repairs going forward. I no longer held any confidence in repairs. I did tell Mr. Reinlie that I would not be able to use the store for repairs but could continue to shop there for reids and such. He continued to rant at me and tell me I was "being ridiculous" by going to another facility to have it checked and declined to look at the instrument to see the leaks for his own reference. By the end of the conversation, I was more disappointed in the company than at the start. I had purchased $80 in supplies the day before the repair conversation. I went into the store later the same day and returned the unused items. I had my 14 year old daughter and 8 year old son that had no idea of what had transpired. Upon the return Mr. Reinlie saw my name (I had not said anything of our disagreement, just that I wanted to return some unused items) and then proceeded to yell about how his store (UpBeat Music) was "dissed" by me and I was being "ridiculous". I stated I was not there for an argument and left the store after receiving a refund and a 5 min rant from Mr. Reinlie while my refund processed. Upon leaving, my 14 year old said, "Mom what was that?! I mean clearly he was mad but he was the rudest person I have ever seen to a customer! And you kept telling him you just wanted to have a return and didn't want to talk. He should be respectful even if he is angry." So through it all at least my children were able to have a lesson in adult behavior. We will not be back to shop at UpBeat Music and I hope this review helps others in the future.
    - Tiffany S.
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Musical Instrument Repair Shops in Hurlburt Field

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