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Repair & Maintenance reviews in Highland Beach

  • F
    I brought my 2 handbags to Smart Choice Repair in Boca Raton in early July 2018 to have them refurbished. Regrettably, I relied on (probably fabricated) good reviews online and I will never make this mistake again. A person named Tom, ostensibly the owner, assured me that he could make my bags look as good as new. He quoted me a price of 800 dollars. I thought this was an exorbitant amount of money to repair 2 bags, but he convinced me that they would be good as new. He did tell me at the time that I could pay by credit card. Several weeks went by and my bags were finally ready. Tom called me and told me I owed him 850 dollars. I stated that I was told 800 dollars originally. He went on to say something about how hard it was to fix my bags. I then asked if we could make it 831 to which he replied yes. I told him that my housekeeper was going to come to the store and pay by credit card. To which he conveniently told me that I have to pay either cash or check because the credit card machine was broken. Right there that was a red flag, but I just wanted my bags back. My housekeeper gave him a check for 831 dollars and when she returned I could not believe the condition of my bags. It was like nothing was done to fix them. Immediately, knowing that I had been scammed, I called my bank to stop payment on the check. Unfortunately, the scammer immediately deposited the check when he received it and there was nothing I could do. I called him and expressed my dismay that I paid over 800 dollars for this garbage. He instructed me to return the bags to the shop and he would fix it. Regrettably, I returned my bags to have them repaired, and several weeks went by when I received no follow up. I called Tom on Saturday 8/11 asking about the status of my bags. He told me he would call me on Monday, which of course he did not do. I called on Wednesday and despite his website stating that the shop is open until 9 pm, he told my housekeeper that she could only come by at 5 pm. Well, that was not possible. Finally, Friday 8/17 we called back and once again despite his website stating he is open until 9 pm, he said that I should not expect to be able to pick up my bags at 6 pm at night. When I pointed out to him that his website states that the shop is open until 9 pm, he said it is not open that late for customers, just the workers. He did not apparently like the fact that I was challenging him, and he accused me of "disrespecting him" and he then hung up on me. So as of now, he has my 2 bags and I am out 831 dollars. Please do something to stop this scammer. I am sure I am not the only one, and I am sure I am not the last one.
    - elizabeth c.
  • A
    Called ECM for a service call on our washing machine. Actually had a service man the "next" day! Professional repair man, fixed the issue and was on his way within 45 minutes - made my wife a happy camper!
    - Richard W.
  • A
    Excellent service and quality installation. Came on short notice and performed work on a weekend in a timely manner. Fair price on removal of old mailbox/post and installation of new one. Came prepared with absolutely everything needed for the job and did a perfect job.
    - Jason M.
  • A
    Repairman Ben was Excllent and diagnosed trouble over phone and then came next day. He was able to order needed part, fix dishwasher, and now the dishwasher is working fine. He installed new control panel.
    - Gail W.
  • A
    He is extremely knowledgeable and was very patient with my two young children who fired questions at him non stop while he tuned our piano. He really took his time and did a fantastic job. We will be using him again.
    - J F.
  • A
    Repairman arrived on time and diagnosed and fixed the problem. Clearly explained the issue and told me how to avoid the problem in the future. Also gave me a source where I can purchase quality filters for significantly less. Really like 1 yr guarantee instead of usual 3 mo. I'm delighted to have found an honest, competent company to call if another appliance develops a problem.
    - Kathryn A.
  • F
    Terrible Customer service could not get it correct... Customer service and the repair man kept calling the wrong number, which was my husband's cell phone...He was in NY and the work was being done locally in FL.. The repair man told my husband that he didn't care that he was NY, and was coming to house anyway... And they got the time frame wrong, we wanted the appointment in the afternoon and they thought morning... Kept bothering my husband in NY, during his busy day , and could not understand that they to call me at home, to coordinate visit... Price estimate was out of control...Total rip off... Also, worst part is that Flamingo was recommended by KitchenAid, whose phone number was in manual.. KitchenAid needs to take Flamingo off the recommended vendor list...!!!
    - Steven R.
  • B
    I am not really happy with their sales because after they sold us the car, they kept calling us almost every month wanting to know if we wanted to trade it in. That was when we bought it in 2009... both of them. Within a month, they started calling us. They just bugged the heck out of us. Finally my husband went off on them and they haven't called us since. That is the fault I had with them. They were a decent dealership. The people that sold me the car were good. We bought one in 2009 and one in 2011 so that is a second car we bought from them. The service department is excellent. It's been almost a year, we are getting ready to take it back for an oil change. The only thing we wanted was for them to stop harassing us.
    - Cheryl T.
  • A
    With respect to the scissors, he simply sharpened two pairs of old scissors.  These days you can buy a new pair for about the same price as getting an old pair sharpened.  In my case, I had two pair of old scissors that I wanted to keep and use.  He sharpened, cleaned, and oiled them like new for $9/pair.
    In past he has overhauled our Singer sewing machine and fixed our Hoover vacuum cleaner.  In each case, his price was reasonable and the repairs reliable.
    - Kenneth M.
  • F
    I never write reviews but I had to do it this time. I can't let anyone else go through the same nightmare. 
    Howard and Ian, wow.....where to start.
    I had call Howard asking him to replace the hands, pushers and crowns for my Omega Vintage watch with parts I had purchased myself and that were NOS Omega parts. He assured me he was Omega authorized and qualified to do this job.  
    I brought the watch to his shop were I also met Ian , his apprentice. After talking to Howard for a few minutes about the details of the job I realized Howard had no idea what the difference was between pushers and crowns, That should have been my first clue to run far away with my watch but I decided to give him a chance. ( my BIG misstake ).
    They told me 2 weeks and assured me I would be pleased. 
    So a week and a half went by and Howard called me with a HORRIBLE attitude telling me that my parts were all wrong and that I was waisting his time. After talking to him for 15 minutes and explaining him that those were indeed the correct parts from Omega he went to his computer and checked ( you would think he would have checked that before calling me, WRONG ) and agreed that they were correct and asked me for one more day to work on my watch. 
    The next day I called Howard and again with a horrible attitude he told me that there was nothing he could do for my watch and I should come to pick it up.
    So I did. ( 1 hour drive)
    When I arrived he had no clue who I was and the first thing that came out of his mouth when I walked into his shop was that he was in a horrible mood and stressed out because his apprentice Ian had just messed up the back case of a $5000 Breitling because he has no idea what he is doing and that he was in big s*** (actually his words).
    I asked for my watch and checked it realizing that after working on my watch Howard or Ian did not put it back the proper way, the chronograph second hand would now not re-set to the proper position.
    They agreed to fix it saying that it would be done by the end of the day. I had told them that i was leaving town for a week and I needed my watch back and they assured me it would be done before I left.
    By the end of the day I had no heard from them so I called  and Ian told me that Howard was having a hard time fixing it ( remember, he broke it) and that It would not be done. I was now upset. This watch is 45 years old, It was given to me by my father and It was in perfect condition before I brought it to Howard. After arguing for a few minutes with Ian I heard Howard screaming and yelling like a lunatic on the background cussing at me telling me to F**** OFF.  Unbelievable. I was leaving town the next morning and my watch was all opened up so I had no choice but to leave it with them and pray that he would fix it and not ruin it even more. 
    I got back after 5 days and called them asking about my watch, Ian assured me it was fixed and had been checked and to come and pick it up.
    I drove there ( 1 hour ) and Ian was there, gave me my watch. I checked it and surprise!!! now the minute hand of the chronograph was not center properly and the watch was scratched. They messed it up again. I showed it to Ian and he now tells me that when he got my watch he didn't check it and that MAYBE it was already broken....UNBELIEVABLE!!!!!!! 
    He told me he would not work on my watch any more and told me to leave his store. Howard never came to face me and was hiding on the back of the store the whole time.
    So unless you just want to change your watch battery or the band I would NEVER NEVER bring you high end piece to BENNISSON, they have NO CLUE what they are doing. You are safer taking your watch to the mall kiosk.
    Good luck.
    A very unhappy customer with now a broken watch.
    - christian j.
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Repairmen in Highland Beach

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