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Leather Repair reviews in Highland Beach

  • F
    I brought my 2 handbags to Smart Choice Repair in Boca Raton in early July 2018 to have them refurbished. Regrettably, I relied on (probably fabricated) good reviews online and I will never make this mistake again. A person named Tom, ostensibly the owner, assured me that he could make my bags look as good as new. He quoted me a price of 800 dollars. I thought this was an exorbitant amount of money to repair 2 bags, but he convinced me that they would be good as new. He did tell me at the time that I could pay by credit card. Several weeks went by and my bags were finally ready. Tom called me and told me I owed him 850 dollars. I stated that I was told 800 dollars originally. He went on to say something about how hard it was to fix my bags. I then asked if we could make it 831 to which he replied yes. I told him that my housekeeper was going to come to the store and pay by credit card. To which he conveniently told me that I have to pay either cash or check because the credit card machine was broken. Right there that was a red flag, but I just wanted my bags back. My housekeeper gave him a check for 831 dollars and when she returned I could not believe the condition of my bags. It was like nothing was done to fix them. Immediately, knowing that I had been scammed, I called my bank to stop payment on the check. Unfortunately, the scammer immediately deposited the check when he received it and there was nothing I could do. I called him and expressed my dismay that I paid over 800 dollars for this garbage. He instructed me to return the bags to the shop and he would fix it. Regrettably, I returned my bags to have them repaired, and several weeks went by when I received no follow up. I called Tom on Saturday 8/11 asking about the status of my bags. He told me he would call me on Monday, which of course he did not do. I called on Wednesday and despite his website stating that the shop is open until 9 pm, he told my housekeeper that she could only come by at 5 pm. Well, that was not possible. Finally, Friday 8/17 we called back and once again despite his website stating he is open until 9 pm, he said that I should not expect to be able to pick up my bags at 6 pm at night. When I pointed out to him that his website states that the shop is open until 9 pm, he said it is not open that late for customers, just the workers. He did not apparently like the fact that I was challenging him, and he accused me of "disrespecting him" and he then hung up on me. So as of now, he has my 2 bags and I am out 831 dollars. Please do something to stop this scammer. I am sure I am not the only one, and I am sure I am not the last one.
    - elizabeth c.
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Leather Repair Shops in Highland Beach

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