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Find Top-Rated Highland Beach Custom Furniture Makers

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Furniture reviews in Highland Beach

  • F
    I brought my 2 handbags to Smart Choice Repair in Boca Raton in early July 2018 to have them refurbished. Regrettably, I relied on (probably fabricated) good reviews online and I will never make this mistake again. A person named Tom, ostensibly the owner, assured me that he could make my bags look as good as new. He quoted me a price of 800 dollars. I thought this was an exorbitant amount of money to repair 2 bags, but he convinced me that they would be good as new. He did tell me at the time that I could pay by credit card. Several weeks went by and my bags were finally ready. Tom called me and told me I owed him 850 dollars. I stated that I was told 800 dollars originally. He went on to say something about how hard it was to fix my bags. I then asked if we could make it 831 to which he replied yes. I told him that my housekeeper was going to come to the store and pay by credit card. To which he conveniently told me that I have to pay either cash or check because the credit card machine was broken. Right there that was a red flag, but I just wanted my bags back. My housekeeper gave him a check for 831 dollars and when she returned I could not believe the condition of my bags. It was like nothing was done to fix them. Immediately, knowing that I had been scammed, I called my bank to stop payment on the check. Unfortunately, the scammer immediately deposited the check when he received it and there was nothing I could do. I called him and expressed my dismay that I paid over 800 dollars for this garbage. He instructed me to return the bags to the shop and he would fix it. Regrettably, I returned my bags to have them repaired, and several weeks went by when I received no follow up. I called Tom on Saturday 8/11 asking about the status of my bags. He told me he would call me on Monday, which of course he did not do. I called on Wednesday and despite his website stating that the shop is open until 9 pm, he told my housekeeper that she could only come by at 5 pm. Well, that was not possible. Finally, Friday 8/17 we called back and once again despite his website stating he is open until 9 pm, he said that I should not expect to be able to pick up my bags at 6 pm at night. When I pointed out to him that his website states that the shop is open until 9 pm, he said it is not open that late for customers, just the workers. He did not apparently like the fact that I was challenging him, and he accused me of "disrespecting him" and he then hung up on me. So as of now, he has my 2 bags and I am out 831 dollars. Please do something to stop this scammer. I am sure I am not the only one, and I am sure I am not the last one.
    - elizabeth c.
  • A
    Very well. Alejandro arrived to examine what was needed and gave us an estimate. He was very knowledgable and explained what work needed to be done. Came with a truck another day to pick up the pieces. Work was completed very nicely; furniture brought back; price very fair and reasonable
    - Ellen S.
  • A
    Called ECM for a service call on our washing machine. Actually had a service man the "next" day! Professional repair man, fixed the issue and was on his way within 45 minutes - made my wife a happy camper!
    - Richard W.
  • A
    Fantastic. Harry of ELC came to my house and assessed the damage and said he could fix it. He took a sample of the leather from an inconspicuous spot under the couch to match the color and in a couple of weeks, he returned to restore them. The color matched perfectly and the couch and chair look new! No one would ever know that the scratches were touched up. The whole process was pretty painless. Harry does the repair/recoloring on site, so you don't have to move the furniture out. It was ready for use within a day or so. Be aware that you do need some lead time because the color/stain needs to be matched and made specifically for your furniture, If you want your furniture fixed for a special occasion, be sure to contact them well in advance. Also, not all my leather was fixable. Some of our dining chairs were bonded leather, which could not be fixed, so keep that in mind. This was a great experience and I am so glad I called Harry and Expert Leather Care.
    - Joanne P.
  • A
    Bill did an excellent job reupholstering our 6 dining room chair cushions. He came to our house to pick up the seat cushions and returned them when complete. At the first meeting at our house Bill brought samples of materials to choose from. We chose a material and he completed the work as scheduled. His work is exceptional. We love how our chairs look. The price was more than fair and as a bonus Bill is one of the nicest people you can meet. Bill is an absolute pleasure to deal with. I would highly recommend his services without hesitation.
    - Shane F.
  • A
    He is extremely knowledgeable and was very patient with my two young children who fired questions at him non stop while he tuned our piano. He really took his time and did a fantastic job. We will be using him again.
    - J F.
  • F
    Horrible.  Rather than listening to the details of 2 projects (re: a custom bar, and custom office built-ins), my head is still spinning over how confrontational Brian was:

    1. He advertises in the S. FLA market, however is based in Orlando.  Although we had great telephone conversations and he convinced me he could do the work, and that we should have a meeting, it was a terrible experience for me.

    2. He "lectured me" regarding South Florida; used to live here; used to have a partner and business here (Pompano) but didn't like the people, etc. so he moved north. Then - why advertise to do work here??
      
    3. I questioned him about after market service since this was custom installations, and he assured me "that never happens".
     
    4. One of his first questions was "why couldn't you find anyone in S. FLA?" (He advertises here and said he does business here; why would he ask me this rather than get into details about my specific project?)
       
    5. It was a complete waste of time; I prepared sketches and details which he had not reviewed until I arrived (someone else had done that)

    6. Although I drove 3 hours from S FLA to his shop, he never even offered a tour to show any of his work that was happening on premises.
       
    It's obvious to me that he has no desire to do work in S. FLA so he had an attitude when I walked through the door.  He has a super ego and would not work well with anyone who has had custom projects done before and would even question what he was doing.  I wouldn't be writing these comments, however if you are based in the S. FLA market..this is not the right partner.
    - Frank M.
  • A
    Their work and service is amazing - completely professional and first class, and the final results are truly beautiful. They are very talented and creative, as well as super responsive and helpful!
    - susan g.
  • A
    Roger was great to talk to and very knowledgable. The piano was delivered when promised and I think he gave us a fair deal on it. Roger was very responsive and easy to get a hold of when I had a question about the piano after it was delivered.
    - J F.
  • A
    I purchased a special deal from Angie's List to have our piano tuned for $69. Mr. Terricola was very responsive and set up an appointment with us. He arrived on the day and time as appointed. He quickly went to the piano and tested it out before and after the tuning. He is an accomplished at playing the piano as well as tuning it. He opened the piano and worked on tuning the instrument. He also did some minor cleaning as needed. I was pleased with his work and his positive customer service attitude.
    I definitely would recommend him and his piano tuning service.
    - Gail W.
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Custom Furniture Makers in Highland Beach

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