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Woodworking reviews in Hialeah Gardens

  • F
    My saga with Roger and Knock on Wood (KOW) Pergolas began last January, not 2018, but 2017. When selecting a company to build my pergola, I tried my best to do my research and to try and find a legitimate and honest company. KOW wasn't the cheapest by far, but at the time they had a few good online reviews. I wasn't looking for the cheapest, I wanted to find someone to get the job done right. In an effort to be transparent with this review, I've created a Google Drive and shared the link below that contains every single text between myself and Roger along with pictures of what they left me with, for people to judge for themselves and make up their own mind regarding my authenticity. If you take the time to read through my google drive, I suspect most of you will come to the same realization that I did, I was too complacent with Roger and should have held him and KOW accountable much sooner. You'll see that things went south from the very beginning, I should've realized that I was facing an uphill battle when it took him two months to get my plans made up, another 2 months after that to start building. Maybe I should've realized that I was in trouble when he laid the foundation for a 14x28 instead of a 16x28 pergola, which is clearly stated in his text in pic 2228 on the Google folder and on the invoice I shared, or maybe I should've realized when he asked me to front him more money (his text in pic 2240 in the Google folder) because he was short on cash, or when he tried to get away with using PT2 lumber, when the invoice in the Google drive clearly states PT1 lumber and now I have support columns peeling or cracking, or when I paid him in June of 2017 for the work he had subcontracted to Swank to build the footers of my pergola, and didn't pay Swank till mid-December, and he only paid Swank after I found out that Shannon had threatened to lien my property (texts pic 2262, 2264, 2254, 2288 in the Google folder) or maybe I should've realized when he installed the roof and I had a waterfall inside my pergola every time it rained. All along the way it was excuse after excuse from Roger, newborn baby, crashed truck, surgeries, etc... But in the end, he didn't deliver what her promised. He tells me in his final text that I wasn't reasonable, but let my evidence show whether I was reasonable or not. If anything, I think I was too complacent to KOW's nonsense that transcribed over the past 20 months. You judge for yourself and determine if you want to hire Roger and KOW, I personally wouldn't let them hang a picture frame in my house, much less trust them with building anything of scale. I tried cutting a deal with him, build me a privacy wall with lumber that doesn't warp and touch up the paint on the Pergola, but he replied that I was being unreasonable in my request (texts pic 2283-2290 in the Google folder). In the end, Roger and KOW chose to walk away and leave me a with a poorly built pergola that is defective at every angle or corner you look at. From this point forward, I would caution any new positive reviews that pop up after this one, unless these new positive reviews demonstrate an invoice or authentic payments made to KOW. Considering all the pictures of pergolas they frequently post on Facebook and Instagram, I would have expected more positive reviews, that should've been red flag #1. I would also suspect the majority of existing positive reviews are friends and family of KOW. [*** Link removed ***]
    - Peter T.
  • A
    It went extremely well. Michael was there on time, works very clean and is very careful with the furniture to minimize any collateral damage. He does not take any short cuts and discusses any unexpected obstacles and proposes solutions. He is very pleasant to work with. We would certainly hire him again.
    - Werner U.
  • C
    I have to give a lower grade to this provider for their lack of punctuality and for being poor communicators. Because we had used them once, and had such a great experience (you can read my full report) we called them again to build a closet in our garage. This second time around was different, we were stood up twice to come take a look at the space. It took several phone calls to finally have the estimate and a drawing. We were told the closet was going to be installed on June 11 2011, but no one showed up that day. We called and kept getting the run around. I had already paid $1000 and was not hearing back from them. Someone explained that the owners had gone on vacation and no one knew about our closet. After several phone calls to cousins, father-in-law, etc they gave re-scheduled. We took leave from work not knowing if this was going to be yet another disapointment. Fortunately they did come, we are happy with our closet, but the uncertainty and the lack of communication were enough for us not to want to call them again. We recognize that we took some time to make the decision to use them, but I believe once you accept money you are bound to the contract. We know they have great potential, but we can't recommend their services after what happened to us. 
    - Madhya H.
  • A
    We provided the design of the closets we wanted. Mr Napoles came to see the closet space and gave us an estimate the next day. They came back exactly a week later and installed them in less than 2 hours. They left the area very clean, worked in a very efficient way, and now I will call them again to build cabinets in my garage.
    - Madhya H.
  • A
    I highly recommend this company. I found them to be extremely knowledgeable in terms of kitchen design and standards. They were always very professional, courteous, and were a pleasure to work with. The installers are highly skilled and did excellent work.
    - MARIA M.
  • B
    The owner's personality crushed a little hard on me. The quality is good and we're happy with the product.
    - Ivonne M.
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Carpenters in Hialeah Gardens

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