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Explore Our Solution Center for Helpful Sunroom And Patio Builder Articles

Go to the article: 

Choosing Between a Sunroom or Enclosed Porch

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screened in porch with dining table and patio furniture set
Go to the article: 

Start Planning Before Building a Patio

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Backyard patio
Go to the article: 

Reviving a Crumbling Concrete Porch With Granite Coating

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Sunrooms And Patio reviews in Green Cove Springs

  • A
    New World Enclosures, Inc.
    the owner John Serrentino was very punctual, and communicated with us very well throughout the job.   The work is very professional and we are enjoying our screen room.   We would recommend this company to anyone and we would use New World Enclosures again in the future...  
    - Patricia F.
  • A
    BETTER HOME IMPROVEMENT INC
    I cannot speak more highly of Better Home Improvement, Inc.  They recently added a porch to my home.  First day they came out and installed the forms. Second day, they laid the concrete ? it rained that day and the concrete was messed up.  Before I
    could even call them to see what could be done, they were out and repairing it. Their employees were very respectful and went out of their way to be helpful.
    - Patricia W.
  • F
    BETTER HOME IMPROVEMENT INC

    On 27 October 2014 I contracted with Better Home Improvement (BHI) to take an already existing porch and turn it into a sunroom.�� The porch had an existing roof, patio deck, and support posts.�� As outlined in the original contract, BHI was contracted to complete the following tasks:



    1. Windows and Doors:

    ������ a. Frame walls with thermal break framing.

    ������ b. Install tempered LowE glass knee wall.

    ������ c. Install Simonton 5500 Lifetime warranted windows.

    ������ d. Install two insulated fiberglass doors with LowE tempered glass.





    2. Flooring:

    ������ a. Place 3/4-inch plywood over the existing Decking.

    ������ b. Place a Radiant Barrier under the 3/4-inch plywood.

    This task was NOT COMPLETED.�� When it came time to install the plywood, I asked about the radiant barrier and I was first told by BHI that a radiant barrier and vapor barrier were the same.�� Then, after I did some research and questioned what I was told, I was told by BHI that a radiant barrier could not be installed because putting plywood with a radiant barrier on top of the existing decking would not allow for the proper application of a radiant barrier. This should have been identified from the onset since they boast about having 22 years experience.

    3. Electrical:

    ������ a. Install two interior electrical outlets.

    ������ b. Install two exterior GFI outlets.

    ������ c. Install two exterior security lights.

    4. Wrap the already existing support posts with aluminum.

    This task was NOT COMPETED.�� The subcontractor installing the windows for BHI was not informed by BHI of this requirement and he installed the windows without considering the wrapping of the posts.�� By the time this failure was noticed it would have taken removing all of the already installed windows to correct the oversight.�� So, instead of removing the windows BHI advised me that��there were too many electrical outlets to cut around.�� Again, the number of outlets were known from the date I signed the contract and if this was not possible��they should not have contracted to do it.�� They did, after the fact, offer some additional work as compensation.�� However, I terminated my relationship with BHI and hired another contractor to fix my leaks and he was able to wrap the outside of the posts with no issues.����Either BHI mislead me from the beginning or they were unwilling to remove the windows to make it right so they manipulated the situation to avoid doing so.������

    Based on BHI's guidance, I ended-up I purchased��paneling, trim pieces, and other misc. materials to cover the inside of the posts at an additional cost of��approximately $400.00 plus the cost of my time (approximately 40 hours) to mitigate something BHI was contracted to do.��The follow-on contractor advised me he could have wrapped the insides of the post without any problems but by then it was too late I already had them covered with paneling.

    In short, BHI did not wrap the posts as contracted because of a BHI screw-up that BHI later attempted to recover from with a fabrication. BHI did offer to do some other aluminum work as compensation but that is not the point. The situation was a total manipulation by BHI to save them the additional costs of removing the windows to correct their failure.��

    5. Wrap an already existing center beam with new wood.��



    6. Install HVAC supply and return lines.

    Prior to signing the contract with BHI I explained to BHI and all of the contractors I interviewed for the job that the project needed to be completed ASAP.�� This requirement was because, for legal reasons, the home had to be refinanced by 01 March 2015 and I was planning on moving into the home the middle of March 2015.�� All contractors, including BHI, estimated a realistic time for completion to be approximately 60 days with a maximum of 90 days and stated my time constraints would not be a problem.�� In fact when asked, I was specifically told by BHI?s Sales Representative prior to signing the contract that if there were no ?problems? they could complete the project in as little as six weeks.�� Along with the work requirements as outlined above the contract also states the following:

    ?The contractor agrees to use best effort to commence work approximately 10 days from the contract date and complete work approximately 90 days from the start.?

    Along with their timeline guarantees, BHI also offered larger windows and a lifetime warranty.�� The larger windows, lifetime warranty, verbal timeline assurances, and contract language resulted in me being confident that BHI would complete the effort as discussed and within my timeline requirement.

    During the month of November 2014 and most of December 2014, after paying BHI an initial installment of $5,000.00 or 32% of the total cost of the project, we waited patiently and on 17 December 2014 we finally��received an email from BHI?s Engineer asking us to approve his Engineer Drawings.�� The next day I pointed-out to BHI the following issues with his drawings.

    Height of the knee wall was incorrect.

    1. Tempered glass was not required on left rear elevation window.

    2. East Door Deadlight width was not marked.

      • Requested verification the East Door Deadlight width should be 10-inches.

      • Overall measurements throughout the drawing were incorrect.

      • By 19 March 2015 my sunroom was still not completed and��we had to refinance as was discussed with BHI at contract signing.����We could not proceed with the refinance because of the Notice of Commencement filed with the county.�� So, I approached BHI and asked that an addendum be added to the contract outlining the remaining work and that BHI guarantee the work will be completed within 30 days.�� In return��I would pay them the final installment so they could close the Notice of Commencement so we could move forward with our refinance.�� BHI agreed but failed to complete the work within the 30 day period.�� Meaning with the additional 30 days BHI had six months to complete a job that should have taken 60 days.�� At one point when I was pressuring BHI to complete my sun room I was told by the owner "the more pressure I apply the longer it will take."

    3. I finally filed a charge dispute with my financial institution.�� After filing the dispute and providing the evidence to my financial institution, I was informed by my financial institution that they were positive I would win the dispute.�� I did have follow-up discussions with BHI and the only resolution to the situation offered by BHI was for them to be allowed to continue with the project.�� Otherwise, I was informed by the owner��that if I did not allow them to continue and the money was taken back he would file a lien on the property.����

      • In BHI's dispute response, BHI��stated that all work had been completed which is absolutely not the case and is proven by the evidence.�� Furthermore, BHI references the��county inspection as being completed thus��verifying that all work has been completed.�� This is also not the case.��The county inspector did nothing more than compare the engineer?s drawing against the porch, verified the correct number and types of doors and window were installed, and inspected the railing and stoop for fall risks.�� The inspector did not assess the quality of the work completed and did not pick-up a hose to ensure there were no water related issues.��The inspector could not inspect the HVAC work as BHI choose, for whatever reason, to schedule the county inspection prior to installing the HVAC lines.��Therefore, within BHI?s own dispute statement lies proof that not all work had been completed at the time of the inspection and that the statement is nothing more than an attempt to cover-up the actual events.

        Since the owner��would not agree to voluntarily returning the money and allowing us to part ways, I dropped the dispute, for the sake of my girlfriend, due to the lien threat made by the owner.

        I finally contracted with another contractor to accomplish the following:

        Remove all windows and doors.

        1. Replace all bottom flashing with Z-flashing (BHI installed off-the-shelf roof flashing).

        2. Replace the incorrect 2? X 3? Patio Framing with the correct 3? X 2? Patio Framing.

        3. Reinstall all windows and doors.

        4. Wrap outside of posts with aluminum (BHI advised this could not be accomplished).

        5. Re-caulk entire porch inside and out.

        6. Clean-up of old Caulk inside and out.

        7. Install missing screen on window #1.

        8. Install missing plastic window stop on window #1.

        9. Install missing window installation caps and bumpers.

        10. Clean-up and repair of installation damages.

        11. One-year warranty.

        Additionally, my only option to resolve my��HVAC cooling issues was��to install a mini-split system at a cost of $3,200.00 and pay an additional $225.00 to have the supply and return lines installed by BHI capped-off.

        Throughout this entire ordeal I communicated with BHI via phone, email, and text. ��I re-arranged my schedule to make every effort to be home when I was told subcontractors would be there and they sometimes failed to show up or even call. ��It took BHI, based on when the HVAC work was attempted, over five months just to accomplish what they did when it should have taken at most three months to finish the project correctly. ��From the onset and prior to signing the contract, I was guaranteed by BHI they would complete all the required tasks within the time constraints I presented.��That did not happen.��Then BHI was given a second opportunity to correct the situation by signed an addendum stating they would complete the remaining work within 30 days. Again, that did not happen.��

      • Based on these missed timelines, broken promises, the chain of events as outlined above, BHI?s unprofessionalism, and BHI?s poor quality of workmanship, I terminated my relationship with BHI and obtained the professional services needed to fix BHI?s induced issues and complete my sun room.




    - Joseph H.
  • A
    Backyard Creations Inc

    Backyard Creations was replacing screen on lanai and around/over pool for our friends who live in our neighborhood.  We stopped and talked to the two men who were working and inquired about getting an estimate to replace screen on our lanai.  They said, Bill, who normally did their estimates on jobs would be bringing them some material and he would call and come by our home, which he did that afternoon.  He gave us an estimate, which we thought was reasonable, and since we could see their work, we contracted to do our work.  They would be finishing the work at our friends the next morning and came over to do ours while in the neighborhood.  They were very punctual , professional and in a matter of three hours had completed the work for our inspection/approval.  I would not hesitate to use them again and would definitely recommend them.  As a matter of fact, we did recommend them to another friend, who used them as well and were very satisfied.  


    - Linda K.
  • F
    Southern Enclosures Inc
    The person showed up hours late for the appointment and when he showed up to provide me a  quote he asked me a few questions and said he would measure and said that he would have to go back to the office to provide me a quote. I walked out of my house 5  min later and he was already gone and didn't even say good bye. It is now almost two weeks later and still to this day I have not received a quote. I called him the next day and left a message and asked when I could expect to receive the quote. He never returned my call. So as a result the other company who came out and showed up on time for the quote appointment won and they are providing the work. I normally like to go with a local company so Southern Enclosures was my first choice for business however based on his unprofessional actions they lost my business and I will not consider them again nor will I recommend them. 
    - Jessica S.
  • A
    Calusa Builders Inc
    We are most pleased with the entire process, from the initial appointment and estimate to finished work.  Jeremy and his crew were always courteous and professional.  Our neighbors and others have commented on how great a job Calusa Builiders did.  Worksite was picked up and cleaned.  We felt they were also honest with pricing and went above and beyond to make sure we were satisfied with every detail.  They arrived on time and took the time to answer questions.  Fantastic job also in deck and sunroom. We couldn't be more pleased with the entire work and plan on calling them for future repairs from them again. 
    - Wesley W.
  • A
    Backyard Creations Inc
    unknown
    - Mari Anne P.
  • A
    New World Enclosures, Inc.
    went great very knowledgable and easy to work with..  prompt timing getting the service done.
    - Patricia F.
  • A
    Calusa Builders Inc
    unknown
    - Gene C.
  • A
    Calusa Builders Inc
    unknown
    - Rick B.
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Sunrooms / Patio Enclosure Builders in Green Cove Springs

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