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Transmission Service reviews in Green Acres

Real People ~ Real Reviews ~ Real Results

  • Warranty not honored, charged more than expected, no written upfront estimate, repair broke again quickly. Flexplate broke due to bolts coming loose caused my small motorhome to be stranded on I 95. The flexplate externally connects the transmission to the engine . The bolts that normally hold the flexplate on were found in the pan and the flexplate had been bent and broken, likely from the bolts backing out. The transmission had been fine. Action was very helpful in arranging the tow, however they quoted $ 150.00 for the tow but charged me $254.00. At billing, they credited me $ 50.00 for the tow so the actual towing cost 200.00 They were friendly, letting us stay in the motorhome while the repair was taking place. They went to work on it promptly but damaged the bumper pushing the vehicle onto the lift. The motorhome had the original gas engine replaced with a diesel retrofit kit 55000 miles ago that used the original flexplate to connect the engine to the transmission. This is the part that broke, the flexplate, either from being to old and weak or the bolts that hold it on coming loose. That was the only thing that was actually broken, a $ 20.00 part. The transmission had just been opened and repaired as necessary 800 miles ago and had nothing wrong, however Action recommended another full overhaul that we agreed to for piece of mind. No written estimate was provided at that point just some verbal information about the cost to be about $ 1200.00 total. The flexplate was replaced with an identical, inexpensive ($ 20.00) plate and the bolts holding it on were installed without lock washers or loctite and not torqued with a torque wrench. Total repair cost was $ 2169.00, a lot more than expected. We were not told that they would exclude any warranty on the flexplate or the installation of it until the repair was done, then I was handed the bill with the warranty exclusion for exactly the one part that was broken. No attempt was made to find a stronger part (if indeed the part had failed which is doubtful since it had held up for 55000 miles before). 300 miles and 7 days later the same problem occurred again, the bolts backed out again, leaving us stranded once again on I 95. This time, we arranged our own tow for $ 75.00 and the repair was $ 407.75 consisted of removing the transmission and tightening the bolts properly with loctite. Just for good measure we replaced the flexplate with a stronger design from Summit Racing, since the transmission was out it was easy. This stronger plate was $ 75.00 instead of $ 20.00 for the lightweight original one. Total cost of repair second time around $ 482.75 including tow. The overhaul at Action came with a 12 month, 12000 miles warranty for parts and labor but was denied, Action excluded the flex plate from their regular warranty. We were not provided with written warranty details. When I asked to get the repair cost for properly securing the flexplate bolts reimbursed they denied. The original cause of the problem was not properly repaired with improper workmanship by not using lock washers or loctite on the bolts in question. This is what the mechanic stated during the second repair and he must have done it properly since the bolts didn't come loose again and all has been well now. Action should have honored the warranty as we were quite happy with the way we were treated, we were overcharged but they helped us promptly but we had the same problem again because of Actions improper workmanship so we got stranded again with all the unpleasant effects like waiting for a tow, renting a hotel room, renting a car and so on.
    - Christian B.
  • He does transmissions. It is independently owned. I can't say enough great things for him. I went in with a recommendation of Firestone for a transmission issue. He did a full diagnostic and he found out it was a sensor. I actually went to the dealership and they said I need a whole new transmission and that it wouldn't be worth it and that I might as well buy a new car. He said, "Oh no, it's this little sensor. Because you have an older car, it just died. I'm just going to have to call in for the part. It's going to be a little much because I have to get back in there, I've got to take things apart and reach back in there." It just was $150, opposed to buying a brand new car. He is wonderful. I met the owner, he is a great guy. As a woman I always assume that they're going to try to pull one over on me because I don't know that much about mechanics. He came highly recommended from a friend and he lived up to his reputation. He went even beyond that. It was just a very good experience. I would tell others to go to him before going to your dealer and he will give better options than your own dealer for your car. If you're concerned about your transmission and you don't want to go to your dealer or you're afraid to go, go to this guy, get an estimate and weigh it against your dealer and see what your options are because usually the dealer wants you to buy a new car. For me to think it was just a sensor that cost $150 - and the only reason it was that much was because of the labor involved to installing it, the piece was probably $4.
    - Kim H.
  • They are very responsive and excellent. This is a father and son operation and they are great. I would recommend them to anybody for their automotive needs. Whether it's a classic car or an everyday car they know how to take care of them.
    - Victor J V.
  • These guys understand the economy is tough for their customers, and they do what they can to keep your car operating at a reasonable price. I have been there twice, and fully satisfied both times. They are courteous and professional, they explain everything. They call back within a few hours to tell me everything that is recommended, they don't push services and upsells, and both times I've been there the work was completed the same day. When I asked them to check the brakes, they gave a list of recommended services that did "not have to be done now, but we'll check them again in 5,000 miles." When I complained that my a/c wasn't keeping cold, they charged the freon for no charge, put a dye in the freon, and told me to come back to them when the freon ran out so they could locate the problem and decide then what to do about it at that time. You bethca I'll be back to them!!! One of the best mechanic shops I've been to and I recommend them to all of my friends.
    - Leslie M.
  • I spent about $560. I bought the parts myself. They're very trustworthy, knowledgeable and they give very good service.
    - Vincent D.
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    - MARVIN H.
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    - David h.
  • Gave a fair estimate and did extra, returned calls promptly.
    - kimberly S.
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    - John I.
  • I have also had friends go to them and they have always been satisfied too. They are also reasonably priced.
    - Bill F. V.
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Transmission Shops in Green Acres

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