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Generator Repair reviews in Green Acres

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  • I give this company a 5 star rating. Jen Weigel was my sales person who is very knowledgeable. She carries with her a binder containing county and city codes. She knows what she is talking about. I had 3 quotes done. The first was through Home Depot, that person told me that I didn’t have enough room for the generator and a 500 gal. propane tank. The 2nd quote, the sales person thought I had room, but price was outrageous. $2500.00 more than 1StopGeneratorShop, with a smaller sized Kw. Jen knew that I had room and was the best price as well. I felt totally confident with her evaluation and I committed with 1StopGeneratorShop. This shop does everything for you. Permits, HOA request for approval forms, sub-contracting the excavation for the propane tank and propane hook-up. Once the generator was set, Hi-Tech Gas Contractor, Corp. bored under my 2 pad driveway to be able to get to the generator. DC Contractors did the excavation for the propane tank and dug trenches to the generator. My yard was a mess, but when there were done, my yard was perfectly clean, just waiting for sod to be replaced. That happened within the next 2 days! The entire staff at these 3 companies are professional and friendly. Thank-you Jennifer, Julianne, Veronica, Lacy, Nikki, Charmin, and Grace. 8/22 – Wed. Generator was set by 1StopGereratorShop 9/8 – Saturday -Tech Gas dug a trench approx. 8 ft long by 2 ft wide and 2 ft deep to be able to put in the hydraulic hole borer, which bored a hole under the driveway to insert the gas line pipes. 9/9 – Sunday, hole was bored. 9/14 – Friday DC Contractors dug hole for the 500 gal propane tank. 1st County Inspection happened, then DC Contractors backfilled everything and made my yard look like nothing happened, except needing sod. 9/15 – Sat. – Hi-Tech Gas came to do the final gas hook-up 9/16- Sunday- 1StopGenerator came to re-sod. 9/17 – Monday- Final gas inspection 10/05 – Friday – Electrical was done by 1StopGenerator and by 10/17 the final electrical inspection was completed.
    - Leslie K.
  • DO NOT HIRE POWER NOW SOLUTIONS to install your whole house generator. That is for anyone who just reads the first sentence. There are 3 theories I have considered which I feel exemplify how Jason and is company Power Now operate. He’s a crook: this option is hard to substantiate. Had Home Advisor (thank you Home Advisor!) not stepped in for arbitration, I’m convinced this project would still not have been completed and Jason would be sitting on a substantial initial payment He doesn’t care: this option is entirely possible and appears to be true based on his timetables and poor communication and overall apathetic dismissive way of doing business. That said, it doesn’t matter if he cares as long as the job got done. He’s incompetent: This theory I feel holds the most weight and explains the litany of issues my father and I experienced in dealing with Jason. Below I will explain why I believe this is the case. It has been 9 months since an estimate was originally signed for Jason to install a whole house generator for my father and I, and it’s still not done! Entire houses are built in less time than it has taken Jason to not install this generator. Jason will blame everyone but himself for the delays but unfortunately, the common denominator is always him. First, the proper paperwork wasn’t submitted for the permits to be acquired. It was a clerical issue that Jason blamed on his “office.” This went unnoticed by Jason and had to be brought to his attention. Next, his electrician left him for a “bigger job.” Next, it was all FPLs fault because they are so backed up. Then there was a death in his family. If you let a job take 9 months there’s bound to be a death in the family at some point. After that, the contractor who was supposed to install the propane tank needed to be replaced as well. The frustrating part is that Jason never takes responsibility for any of these things. He has not implemented the necessary systems and fall backs to compensate for these very predictable issues. Everytime something came up it was like starting from scratch with Jason. No competent project manager would let any of these things delay their project to extent that this project has been delayed. Individually, each step in this project should take 3-5 full days, excluding permitting. The fact that it has taken over 270 days is inexcusable. And to add insult to injury, as others have commented, Jason’s communication is terrible. He talks over you, tells you he’ll call you and then doesn’t. In general he over promises and underdelivers. At the start of this process he made no indication that the whole house generator would even come close to taking this much time to complete. In conclusion, the reason for all of this is that Jason is incompetent when it comes to this kind of project. He may be able to fix a minor problem on a small generator but anything beyond that, which requires outside contractors and permitting, he is incapable of doing in a satisfactory manner. Please save yourself the time and frustration and choose a company other than Power Now for your whole house generator installation.
    - Jonathan R.
  • DO NOT HIRE POWER NOW SOLUTIONS to install your whole house generator. That is for anyone who just reads the first sentence. There are 3 theories I have considered which I feel exemplify how Jason and is company Power Now operate. He’s a crook: this option is hard to substantiate. Had Home Advisor (thank you Home Advisor!) not stepped in for arbitration, I’m convinced this project would still not have been completed and Jason would be sitting on a substantial initial payment He doesn’t care: this option is entirely possible and appears to be true based on his timetables and poor communication and overall apathetic dismissive way of doing business. That said, it doesn’t matter if he cares as long as the job got done. He’s incompetent: This theory I feel holds the most weight and explains the litany of issues my father and I experienced in dealing with Jason. Below I will explain why I believe this is the case. It has been 9 months since an estimate was originally signed for Jason to install a whole house generator for my father and I, and it’s still not done! Entire houses are built in less time than it has taken Jason to not install this generator. Jason will blame everyone but himself for the delays but unfortunately, the common denominator is always him. First, the proper paperwork wasn’t submitted for the permits to be acquired. It was a clerical issue that Jason blamed on his “office.” This went unnoticed by Jason and had to be brought to his attention. Next, his electrician left him for a “bigger job.” Next, it was all FPLs fault because they are so backed up. Then there was a death in his family. If you let a job take 9 months there’s bound to be a death in the family at some point. After that, the contractor who was supposed to install the propane tank needed to be replaced as well. The frustrating part is that Jason never takes responsibility for any of these things. He has not implemented the necessary systems and fall backs to compensate for these very predictable issues. Everytime something came up it was like starting from scratch with Jason. No competent project manager would let any of these things delay their project to extent that this project has been delayed. Individually, each step in this project should take 3-5 full days, excluding permitting. The fact that it has taken over 270 days is inexcusable. And to add insult to injury, as others have commented, Jason’s communication is terrible. He talks over you, tells you he’ll call you and then doesn’t. In general he over promises and underdelivers. At the start of this process he made no indication that the whole house generator would even come close to taking this much time to complete. In conclusion, the reason for all of this is that Jason is incompetent when it comes to this kind of project. He may be able to fix a minor problem on a small generator but anything beyond that, which requires outside contractors and permitting, he is incapable of doing in a satisfactory manner. Please save yourself the time and frustration and choose a company other than Power Now for your whole house generator installation.
    - Jonathan R.
  • Everything went smoothly. All of the staff were professional and courteous. We were extremely pleased with the prompt response and professionalism of the work that was completed. We would definitely recommend Reliable to our family and friends.
    - Lois S.
  • We had a big electrical storm a few nights ago and my generator came on but did not supply electricity y to the house. I thought this was something minor so I called a few generator service companies. Most of the companies wanted to charge me a service call of $200.00 plus wanted to sell me a maintenance contract that the total added up to close to $600.00. And on top of that , they could not come out for at least a week! Energized Electric was the only one that was willing to listen to my diagnosis and we agreed on a tune up for $169.00. They came the next day and their service man, Pedro Medina was absolutely wonderful, through and honest.He opened up the generator and right away saw that the fuse had tripped and he said that probably was the reason it did not come on but he would service the generator and make sure that was the actual reason. He preceded to do the tune up, washed and waxed my generator and then tested the fuse and saw that everything was ok .He then gave my generator a clean bill of health and even showed me how to restart the fuse in case it ever trips again. What a pleasure it was to do business with him and his company! No up sell l or gimmicks, just honesty and integrity. I am going to tell the world about this company!
    - Nelson M.
  • They were very persistent about getting the generator working properly. There was some rust on the outside of the generator and they were able replace the rusted piece with a new piece. They now come two to three times a year to perform maintenance on the generator. They are very professional and very friendly.
    - thomas b.
  • During the check up, the technician found that the relay switch to switch over to generator power when FPL goes out, was not working. He was able to find a broken wire and replace it, as well as doing a full test on the generator. The tech was on time, and very professional. I would use them again.
    - Mark P.
  • On time, professional
    - Mark P.
  • Hard sell for semi-annual service at beginning of call. Wanted $395 up front for estimate to tell me the cost of repair?
    - jim r.
  • Beyond the scope of their work. Would hire in a heartbeat. Knowledgeable, helpful, on time !
    - jim r.
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Generator Services in Green Acres

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