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House Cleaning reviews in Gibsonton

Real People ~ Real Reviews ~ Real Results

  • The two ladys that came to my home where very nice. they listened to what I needed done. and did the job. They even did my dishes. One of the girls noticed my toilet was leaking and she took it upon herself to get the replacement from under my sink and fix it herself. The lady in the office was very friendly and very helpful. she called me the day before to confirm i still wanted my clean.
    - donna h.
  • When we contracted we were promised a deep initial clean. We never got that. The first service we got one person we were promised 2. Of all the crews that we had over a 1 year period two actually went above and beyond. The rest just went the motions. Their management team is horrible. They never return calls or emails on scheduling issue. Our last service on April 29th was supposed to be a move out clean. As we now live an hour away from the house we were renting. I had been calling all week to make a schedule modification. The day before I get a reminder email. I respond asking for a modification. I finally get a response albeit from someone on the management team. Saying no problem expect them on or after 1pm. I have that email saved. Yesterday I am in route to our old house. I receive a phone call from the coordinator saying that they are there waiting for me. Mind, I am still 45 minutes out. I ask the coordinator if they can wait or do another house and come back. After a few minutes she calls back saying that the owner said no they could not. I told her I have an email stating 1 pm. Her response was that " I WAS TOLD I WAS MOVED TO THE NEXT SLOT UP WHICH WAS 11 to 12." Not what was in my email. I had my wife call because I was driving a Uhaul truck and didn't want to get into an accident. My wife called back. The coordinator Paula got into an argument with my wife. She told her that "I KNEW WHAT THE NEXT SLOT UP WAS AND WE SHOULD HAVE KNOWN WHAT THAT MEANT BY NOW." Paula the Coordinator also said "THAT I SHOULD KNOW BY NOW THAT WE (the client) MUST ALLOW THEM 30 MIN PRIOR TO THE APPIONTMENT & 30 MINUTES AFTER THE APPOINTED TIME FOR THEM TO ARRIVE. HE SHOULD HAVE LEFT EARLIER THEN HE DID. HIM HITTING TRAFFIC WAS NOT THIER PROBLEM". My wife asked to have Mark, the Owner to give her a call back. He did. Mark the owner proceded to spent a little over 5 minutes starting another argument screaming in a derogatory tone "YOU WILL. LISTEN TO ME, I AM NOT LISTENING TO YOU OR ANYTHING YOU HAVE TO SAY OR I WILL HANG UP ON YOU!!" Our 3year old little girl heard her mother being yelled at by a stranger and got very upset. Be forewarned that evidently it's okay for them to have a scheduled appointment with you for 11 a.m. and show up at 9 a.m. with no phone calls or anything of the sort which is happened on more than one occasion for my wife and I. My wife is disabled so we were home on those occassions. Twice before we had NO SHOWS due to people quitting and never recieved a phone call either time and aanother time we somehow magically fell off their bi-weekly schedule. Apparently it is the CLIENTS responsibility to know the what MAIDS ARE HERE schedule is and conform to them, not conform to. the clients needs. Cleaning crew are okay if you get the right ones. Management horrible. A STRONG SUGGESTION OF DO NOT USE SERVICE. (Please note if you need to talk to the crew(s) it is helpful to be able speak & understand some Spanish.) <---Just an FYI, NOT a negative comment.)
    - Rui S.
  • OMG! Everything was great!
    I didn't realize when I said dusting what they interpreted it to be, it was more than I ment.
    My ceiling fans, blinds and I have so many nick-nacks and they dusted every one of them!
    The girls were great! I had no anxiety about them being in my home, the service was exceptional and I scheduled them to come again!
    I would highly recommend this service!
    - Jeff P.
  • I spoke with the company by email and by phone. I was able to get an appointment fairly quickly even though it was the holidays, so I appreciated that. I notified them that I found them through Angie's List and had wanted to see about a Deep Cleaning. I have a one-story, 4BR, 2B home full of laminate and tile flooring (carpet only in the bedrooms) along with 2 dogs (only 1 of which sheds). I was told that a deep cleaning would take 7 to 8 hours at $60 per hour per cleaning person, so I quickly nixed that idea. Instead, I decided to ask for the deal mentioned above and was told that I could have that deal even if I didn't buy it through the Angie's List website, so I said OK. I received another call the day before to confirm the work and time and everything sounded fine. When the girls arrived here this morning, they explained the "fine print" of the deal where I wouldn't be getting 4 hours of work, I would only be getting 2 hours because the deal was for 4 "person" hours, or 2 hours per cleaning person (if they had only sent 1 person, that one person would have done 4 total hours of work, etc.). I specify this because I think this should be stated in the wording of the deal, not listed in the fine print, though I realize it IS there in fine print on the website. Just a bit annoying. That being said, I gave the girls the order in which I wanted the rooms done (2 bathrooms, then kitchen area, then living room, then bedrooms) AND advised them that for all 4 bedrooms, all that needed done was dusting and vacuuming. For two people working over the course of two hours, I thought this would be sufficient. As it turns out, none of the bedrooms were done. I received a call from one of the girls as they were finishing the kitchen and she said that they had the living room and the bedrooms left to do and that if I wanted them to do them, it would cost me another hour's work. I said for them to finish up whatever task they were on now and I would be right home to pay them.
    After getting home and letting my dogs out, I noticed they were working on the living room. Again, I stated that they did not need to continue, I would take it from here. I had specified when making the appointment that I was paying cash and had gone out to draw enough money for the cleaning plus a tip. When we started to settle the payment, I was told that because they went over a half hour, the bill was now $144. I, however, only had $112 plus a tip. Since I had said I did not want the extra time, the original agreed upon amount was charged and I was then able to tip.
    The rooms that WERE cleaned look very nice, but because of the price and pace of work, I probably would not use AHMC again unless there was a better deal available. I have had ONE person clean my house in about 4 hours and get to every single room - all for about $75.
    Also, on a side note, I would recommend that AHMC cleaners park on the street and not in the customer's driveway. When I wanted to leave, I was blocked inside my garage and when I came back, I was blocked out of my entire driveway by their truck. Just something to consider.
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    - crystal k.
  • great they were on time and ready to go
    - cicely j.
  • Wanda was extremely detailed and right on time for the appt.! 
    - patrick m.
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    - patrick m.
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    - patrick m.
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    - Jeff P.
  • Everything went very well. Staff was great. Would use them again.
    - Thomas M.
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Home Cleaning Services in Gibsonton

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