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Septic Tank Cleaning reviews in Geneva

  • F
    Drainage Solutions - Septic Repair & Service
    We purchased a $15K tank and drain field system from Drainage Solutions. The system was installed on the side of a slope that was to be dug prior to the installation. The group that did the install did not have proper instructions or supervision from Frank, who sold us the system, and therefore used around $2K more in fill dirt which DS charged us for. This also resulted in a steep slope that we can't use our riding mower on, something we were promised would not happen, and considerable extra costs for more sod. A few weeks after the install a foot-wide hole opened up near the tank. My 6' tall husband stepped near that hole and fell in all the way up to his hip, but luckily was not injured. We called DS at least 9 - 10 times begging for them to fix the improper tank backfill. They would repeatedly lie to us about coming out and never show. Only once did they call to cancel; most of the time we sat home waiting and they didn't call or answer the phone. After months of this we called Seminole County for help. They sent an inspector out, and within a few days the County had DS back out to check the system and properly backfill the tank. This was after months of us begging and calling 2 - 3 times per week!!! The fill over the top of tank is still about a foot lower than the drain field, which Frank acknowledged is not right. A few months ago as I was mowing one of the wheels of my mower touched the edge of the cover on the risers DS charged us hundreds extra to install, and the cover popped off. We could not screw the cover back on because the dirt had fallen in over the tank and collapsed the side of the riser; now the round top does not fit the oval riser and dirt can flow right into the tank. I called Frank and sent him photos. Twice he said he would come out himself to have this fixed. Twice he has not shown up when he said he would. When I call his office, every time I call they act as if they don't know what I am talking about an ask me to explain myself all over again. The last time I called they simply flat out claimed this was my fault and refused to fix it. I sincerely hope you do not go through the same aggravation we have. All told, we invested over $20K including landscaping (original estimate was $13K), and we ended up with a system Infiltrator states is improperly installed. When I spend that amount of money I expect to have peace of mind that the install is correct, the product will last and be well serviced. I don't. Photos and records are available.
    - Mary F.
  • F
    Acme Environmental Services

    This company installed our system for our builder several years ago . Angies list indicates they provide emergency service .We called on a weekend and left several messages on a machine that assures a callback .Monday at 10 AM I called them to inquire about this . I was told that they are a small company and do not provide emergency service . They also don't return calls in a timely fashion. Attitude is everything and I am unimpressed with theirs .

    As we needed our plumbing to work , We had someone else fix the issue .


    - Jim L.
  • A
    Green's Environmental Services
    The homeowner had the septic system pumped just prior to Green's servicing without telling us (the buyers) or their realtor.  It seemed to be possibly suspicious and although we did not think the seller was doing anything wrong it did leave us without a good inspection of the system.  Dominique took it on himself to call the company that did the servicing and verified that the system did look good and that the owners were doing a very good job keeping the system up.  Dominique did not receive any money in this deal - he is a great business owner and definitely goes to extremes to ensure his clients are happy.  I will definitely be using Greens for all our septic system work in the future.
    - Terry A.
  • A
    Green's Environmental Services
    Everyone at Greens is courteous and professional. Had them come over to a 15 year old house I purchased to inspect and pump my septic. While pumping they discovered a separate holding that had never been pumped in 15 years. Green's technicians Neville and Jensen could have ignored it, pumped the accessible tank, charged me and left. I would have been none the wiser. Instead they dug a three foot deep hole to access the buried holding tank cover. They drained it, and only charged the normal charge to dump a separate tank. They said the rest of the system was fine and did not try to pressure me into any unnecessary repairs. I know who I'm calling when I need septic work.
    - William M.
  • A
    Acme Environmental Services
    I contacted acme by phone. They came out to survey the situation. We discussed the scope of the job. i received an estimate and authorized acme to proceed with the job;  they returned the next day and completed the job in a completely professional manner. i would gladly work with them again should the need arise and I heartily recommend their services.
    - jo anne r.
  • A
    Green's Environmental Services
    In May, 2013, I contacted Dominic about doing the septic installation for the small house we were building.  I picked him out of all the septic contractors in the greater Orlando area because of the impressive reviews on Angie's List.  At that time it was 25 A-ratings out of 26 reviews.  (We had just moved into the area -- we didn't know anyone -- that's why we went to Angie's List.)
    When I called him he came out to our property location in Geneva the same day.  He spent an hour with me walking around the, as yet, uncleared, property.  He quickly came up with a plan for the layout of the septic system in relationship to the proposed new house.  He didn't leave until he was sure he answered all my questions.
    Three months later, July 31,  when our house was nearing completion and we were ready for the septic, I called him again.  He came out the next day to double-check his original plans for the septic system.  We had moved the location of the house by nine feet.  He adapted his plan to the new location. 
    He gave us a window of time when he would be able to do it.  He said it would be between August 7th and August 15th.  He said that because of his work-load it would most likely be towards the end of that time frame.  As Dominic left, I mentioned that my wife and I would be having our 51st anniversary on August 14th and we really hoped to be in our new home for our anniversary.  The next day he phoned me.  He said I had really pulled on his heart-strings.  He scheduled the job for August 6th.  It was done on August 7th and passed inspection on the 8th.
    Mark, and his son, who came with a Bobcat to do the installation was pleasant, courteous and industrious.  They were all done in four hours.  He even offered to move the little bit of dirt left over from installing the tank to a distant part of my property where I needed some fill.
    We still didn't get into our house on the date of our anniversary because of delays with other contractors.  But Dominic certainly did all he could on his part to make it happen.  It was a positive experience all the through the whole process.  I would definitely use Green's Environmental Service again!
    PS: A few weeks later, Dominic was driving by on his way to another job. He saw me outside doing some landscaping. He pulled in for a visit and wanted to see the inside of the house now that we were moved in. In the course of our conversation as we were doing a walk-through, I mentioned that I was going on a missions trip to Nepal. He was interested in hearing the details of the trip. He then went to his truck and wrote me a very generous check to help with the finances of the trip.God bless that man!

    - Gerald R.
  • B
    Brownie's Septic and Plumbing
    We had a different company come out and replace the tank. But they didn't call us so that we could be at the house so they did the work without us being there so they rubbed us the wrong way. So we went with a different company afterwards.
    - Andrea R.
  • A
    Dial Septic Tanks Svc Inc
    The work was good.  I would give them an A across the board from work done, to thoroughness, etc.  The experience was positive.  They were knowledgeable and helped educate us on some information.  They were punctual and good at explaining what had to be done.
    - Jayme S.
  • A
    Brownie's Septic and Plumbing
    Miguel came out to do the work. He pointed out that the filter (between tank and drain field) was plugged, probably because it had not been cleaned in the past. Indeed, it was not cleaned the last time I had the tank drained (by another company). Miguel was very professional. I'm grateful that they found time to come out on a Sunday afternoon.
    - MIKE M.
  • A
    Dial Septic Tanks Svc Inc
    They arrived within a couple of hours of their scheduled time. They quickly found the septic tank covers and cleaned out the septic tank. Afterwards they replaced the turf they had dug up. They were very professional. Afterwards they gave us some tips on how to best take care of the septic system. They worked very quickly.
    - Bob S.
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Septic Tank Services in Geneva

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