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Home Warranty reviews in Fort White

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  • When you call for service, its frustrating.   You are supposed to wait for the contractor to call you.  They have a random assortment of people they use so you don't know who you are going to get.   For the garbage disposal, that worked fine - it wasn't a speed issue.  The person came out, on time and replaced the unit. 

    For the a/c, that is something you need in the summer.  Each time it would take several days to get a response.   We had to call three times for service within a year so clearly they were not finding the problem.  Each time it worked after they left for a while and then went out again and we had to go through the same process of waiting for the contractor to call and delayed response in getting there.   Finally, my husband went out and started looking over the unit and found a part that was shorting out.  You could see the part had been deteriorating over time and should have been replaced - it was corroded and shorting out sporadically.  My husband called a local parts place and we replaced it for about $50 - the cost of the deduct/copay amount on the service calls.  The most frustrating part is that they won't give you a list of 'approved' contractors to use so you can call yourself and get a quicker response.   When you have to sit and wait for a contractor to call you, it unnecessarily wastes time.  If they would change their procedure so you can select and call from an 'approved' list, that would make more sense for the customer.  

    I did find that the contract was pretty plain about what it did and did not cover.   I think people need some knowledge about the workings of appliances/home repairs however to clearly understand what is covered/not covered.

    If you are buying a home with old appliances, it might be worthwhile to get the insurance.  If not, then I think we would have been better off just paying for the calls and skipping the 'middleman'.  
    - Shirley H.
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Home Warranty Companies in Fort White

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