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Appliance Repair reviews in Fernandina Beach

  • A
    I called and spoke with Frank. I explained the issue and he said that there was a high probability that it was the timer. It was late on Friday morning when I called and he set an appointment time for Monday morning. On Monday morning he called to say he was on his way and reconfirmed our address. He arrived on time and proceeded to diagnose the washing machine. He indicated that installation of a new timer would fix the issue and that he had one with him. He installed the new timer and the machine now works properly.
    - Thomas and Barbara W.
  • C
    Cd appliance repair inc
    Had water turned off. When turned on, water did not come out as before. Thus, repairman said it was not possible to make a diagnosis. Cost $99. I did not feel like the gentleman had sufficient technical knowledge to offer any suggestions for repair. Replace refrigerator was not a viable option without further looking into the cause.
    - Belford L.
  • A
    Cd appliance repair inc
    Excellent! Repairman got to work quickly to diagnose non-starting problem we had. Within a couple of minutes he figured out the dryer's problem, stating that we only need a new internal drive belt to work properly once more. After telling us the low cost to order and install a new drive belt, we gave him the OK to order and install our broken drive belt. Shortly after he received a replacement drive belt he came back, quickly removing the dryer's external parts to gain access to the area requiring the replacement drive belt, ran a quick test on the dryer with the replacement drive belt installed and finished by re-installing any "facial components" taken off onto the dryer's facade. Fired the dryer up one more time and it worked as if brand-new! excellant repairman, fast and very knowledgeable about our particular Kenmore Dryer design and construction. Local guy to made working with him very easy as well as we needed to dryer up and running again before our busy time around thanksgiving when we expected a good number of attendees at our house! Give him a try! I think that you'll like him!!!.... John D Chipman Price for all work and replacement of damaged drive belt was very reasonable, even considering that the belt cost was fairly high!
    - John C.
  • B
    All Appliance Repair
    I called them this morning because my dryer wasn't working and I had a load of wet clothes so I needed it repaired today. They said they would come out today between 10-12. They weren't here at 12:30 PM so I called to see where they were. I had a doctors appointment I needed to get to. They said they had a refrigerator they were defrosting. I understand a refrigerator is more important than a dryer and that's the way it should be but it would have been nice of them to call and let me know they were running last so I could work it out with my doctors office. Once they got here they did a good job and replaced the heating element. 
    - Carolyn H.
  • A

    After getting an unsatisfactory diagnosis and non-repair by another appliance repair company I found Nassau Appliance Services on Angie's list.  They were available to come to my house the next day after I contacted them but were very flexible schedule-wise when I needed an alternate date/time.

    The repairman and an assistant arrived at the agreed upon time for my appointment and quickly went to work determining the cause of a loud squeaking, squealing sound coming from my washing machine as it ran.  They quickly diagnosed the problem as a loose bolt in the housing and after tightening it proceeded to test the machine to make sure the noise was eliminated.  It was and the machine has run without the noise ever since.

    My only charge was for the service call, the servicemen were polite and professional, and the whole appointment lasted under 30 minutes.

    I will definitely call them again with my next appliance "problem".

    - Daryl M.
  • F
    First I was  promised a 1 p.m. appointment. No one showed.I left the house  after 3:00 and came home to a note that I missed them. When I called back I was told no one should have given me a time. They arrive between 8-5 p.m. That would have been good to know! So I reschedule, still hopeful to get my cook top repaired. Three weeks later, a  service man arrives between 8-5. After, about 5 minutes he informs me I have no voltage and I need an electrician. He never lifted the cooktop to inspect the problem. "How can I have no voltage the lights are blinking on the cook top?  It has been in that spot for 20 years?" I cried. He snaps at me and says, "Maybe you have a bad circuit breaker, but you need an electrician!" He charges $150. I replied, I was told it was $89 for an estimate.  He said.  "Be lucky you are not paying for the new part." I was like, "What new part?" He snapped, "Mam, you need an electrician and it is $150.00 for the service call.  I wrote the check feeling robbed.
     After an electrician confirmed that there was nothing wrong with my voltage or circuit breaker, I called SEARS back very frustrated.  The Sears salesman on the phone then offers me a $ 277.00 warranty deal. Where was this deal on my first call? I asked.  
    "I don't know." the man responded.
    We will order the part, install it and you will have a year warranty. The cook top read ERROR 42.  I gave them the model number and serial number and they ordered a part.  I asked what about the 150 I already paid? He offered. A 50 refund.  I agree.
    After waiting another 3 weeks for the new appointment and waiting on the part.  The next repairman arrives. This time he is a very nice gentleman, according to my husband who had to run home from work to meet him. However, this gentleman discovers they ordered the wrong part, and he cannot repair it.  He explains that the correct part is $565.00 and that the warranty deal they offered me will not cover anything over $500.  I said well what about the $150 i paid and the $277?  Long story shorter... I can buy a new cook top for the money I would spend.  I still have NOT been reimbursed.  I was emailed a $30 gift credit to spend at SEARS. And I still have no cook top!  I am on a mission to get credit card reimbursed for the 277.  
    I must say, the last repairman was very apologetic and said I cannot charge you. But, I was already overcharged! He took the part to return it and I have not been reimbursed.  Horrible service. NEVER AGAIN!

    - Mary D.
  • A
    All Appliance Repair
    We own a 12 year old GE Monogram built in refrigerator. The flap that covers the ice dispenser was not shutting completely, causing moisture and then ice buildup in the tube leading to the freezer. After numerous
    calls to GE and several trips back t our home with GE's suggested "fixes" and parts, George and Tony were able to resolve the problem.  They worked diligently to figure out how to securely seal the flap;  in the end Tony actually had to replace and alter a GE spring in the unit to make it work correctly.

    - Sheri P.
  • A

    After discovering water all over my garage floor, I assumed some hose or whatever was the problem with my washing machine.  I have used Nassau Appliance Service many times so I called for repair of the washer's problem.  Upon arrival and inspection, the repairman said all was OK with the washer and the problem was with the water line being blocked causing the leakage!  Needless to say I was dismayed that I now needed a plumber.  However, I was pleasantly surprised the technician from Nassau Appliance took pity on this retiree with no charge for his call----indicating a plumber may be more cost!  Integrity and professional assured.

    - Marilyn E.
  • C
    My stackable side washer makes a clunking sound during some of the spin cycle. Made first contact, they came as agreed time, looked at the machine for 5 minutes, said another guy is better and he would come, 3 days later and 5 hours late, confirmed that it needed new parts, would be back in 2 days. Well after a week and a half and several calls, they show up and change the parts. After a day, still clunking, 3 more weeks later, after MANY PROMISES of tomorrow or next day, I call the owner. Finally get guys back, parts weren't what was wrong, something that will cost $800. They refunded my money minus the $69 house call fee. Guys were nice, but just not sure what was wrong and were terrible to make appointments and keep them.
    - Callie S.
  • D
    On Wednesday afternoon a tenant called to report failure of air conditioning at a rental house we own.
    I first went to the home personally and found the 50a breaker tripped to the outdoor unit, which would not reset.
    I called Masons, because they had originally installed the unit 3 1/2 years ago, and had done a good job I feel.
    The technician arrived within about 1 hour and diagnosed the failed part was the compressor. He confirmed it was under 5 year parts warranty and stated he would call the part in to get it on the morning truck. I was instructed to call at 8:30am to obtain a status of parts availability and expected timeframe to receive part and fix the unit, and told to expect an estimate
    to repair the unit.
    At 8:45am I called and was told the ���truck rolled this morning without the part���. I was told the part was in stock but it could not be delivered until Friday. The parts warehouse is less than an hour away. My tenants have 3 small kids (homeschooled) and Thursday was predicted to be near 100 degrees, so I offered to go get the part personally.
    I drove 2 hours round trip and picked up compressor under warranty, which was issued under Mason���s account. I texted the technician at 904.753.4365 to indicate I would be back at the house with the part by 11: 45am, and received ���OK��� in response.
    Once onsite the technician texted he would be delayed until late afternoon, after 2:30. I called the office and was told in a ���sharp��� tone that ���we have other calls besides you���.
    I was now concerned that the job would not be completed until after 5pm - potentially incurring overtime - my tenants and children were roasting in a hot house and I had just rushed to drive 2 hours to pick up a failed compressor on a 3 year old HVAC unit ��� so this attitude struck me the wrong way. I called another well known service provider (Milts) to ask if anyone might be available immediately to perform a warranty compressor install. Bryan at Milts assured me it could be done immediately and offered to send a technician over immediately. I asked him for a quote and was told $515 to change out the part, replace the drier, and refill
    with new refrigerant. The refrigerant was nearly $300 of the $515 total cost, so I questioned the need for new refrigerant and was told it was highly improper to refill a failed compressor with used refrigerant, due to potential contaminants.
    I then texted Mason's to obtain their quote they had failed to provide. I was told the cost would be $79 for the service call the previous day, plus $550 to replace the compressor. I asked if new refrigerant and drier were included. Mason's technician texted back ���we will recover refrigerant and put same refrigerant back in���. So this means that Mason���s intended to charge
    me full price that they knew other providers were going to quote, and cheat me by reusing old refrigerant, padding their pockets with and extra $300 they did not deserve!
    I called Milts back, and authorized them to perform the service, after they assured me the warranty compressor I picked up could be transferred to their account via paperwork.

    I then texted Mason���s technician and informed him I had an alternate provider to perform the service. It was then I got a text from Mason's stating ���we will come get the compressor���! The compressor I drove to pick up!!! They wanted to force Milts to drive back to Jacksonville (2 hours) and get the same part from the same supplier, simply because they had ordered it under their account!
    I instructed Masons that Milts would work it out with them directly, and I received a prompt bill in my mailbox from Masons for $79
    The lesson is - always get two quotes and understand the details of the job.
    I'm disappointed to have to write this negative review - but anyone I catch trying to charge $300 extra for something they are not intending to provide - deserves to have this information shared with other potential consumers.
    - Peter S.
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Appliance Repair Services in Fernandina Beach

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