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Home Security System reviews in Dunedin

  • F
    EMG Alarm
    This company is a joke. Kimball sold me the system, 2 cameras, and then AFTER the contract was in place I was told the reason why I couldn't get "on line" with my cameras was because I had an APPLE computer. Then it was, "there's something wrong with the app" then it was "you have to be on wifi, not cellular" then it was "no we can't provide the footage but that's why you have the app, so you can check it yourself".... for ONE YEAR I went through **** trying to at least watch my cameras or get a playback...or get answers, or even some advice...".just pay the bill, or pay off the equipment and cancel your contract"'s been a nightmare....DO NOT GO TO THIS COMPANY FOR YOUR SECURITY NEEDS unless you want to just throw away your money....I WENT TO VIVINT and they're amazing and you can check your cameras, ANYWHERE on cellular OR wifi....this outfit [EMG] should just go away but I'm sure the Attorney General of Florida will find the reading [my letter] amusing.
    - Tisha L.
  • A
    Masada Security
    Went well for the most part. Mr. Burnham (the owner) was reasonable, nice to deal with and arranged to get the job done within our requested time frame. It was a complicated job and we appreciated the time that Bill (the installer) took to install.
    - Sarah N.
  • B
    We have purchased the system and did the install ourselves.  We have not really tested out the effectiveness because we haven't left town yet. We are still waiting for our $100 gift certificate as part of the deal.
    - Laurie B.
  • F
    Absolute Security
    Security left a flyer at our house with ADT printed all over it so we thought
    we could trust them. So Jamesen from Absolute Security came to the house and we
    told him we only wanted a 1 year contract and he said it wouldn't be a problem.
    We told him we wanted the PULSE service which is supposed to include automated
    lights, door locks, and a camera. They did the basic installation and said the
    other items for the pulse would take 60 days to install because they had to
    check for "bugs" in the system. So we asked for exterior cameras
    because we were leaving on vacation soon and Jamesen said ADT cameras were too
    expensive but he could do us a favor and hook us up with his cousin who installed
    cameras.  His cousin wanted $3000 to
    install eight $42 cameras and a DVR that costs $60 and then he said he would
    connect the service to my phone and Ipad. After an hour of this guy yelling at
    me on the phone and then another hour of him yelling on my front porch telling
    me he wasn't a crook and how dare I look up the price of the equipment he was
    installing I was able to get him to install better cameras and a DVR. I was in
    a pinch and needed the cameras because we were leaving on a month long vacation
    so I agreed. Then I talked to the guy who actually was installing the system
    and found out he was only getting paid $300 and that each camera only cost
    around $65 to $80 and that the DVR cost around $100. So for $3000 dollars I
    received about $690 worth of equipment and $300 worth of labor for a total of
    $990, while this "cousin" pocketed the other $2010. Then I asked the
    cousin to hook it up to my phone and Ipad, which he replied that would have to
    be another guy, but it would only cost me another $75, so I called the guy and
    when he showed up that guy said it was $150 because we were outside of his
    usual area. So we swallowed this new line of B.S. Later I found out that the
    guy who installed the service on my mobile devises (Richard) was actually from
    Absolute Securityâ??s office located 12 miles away from our house. We then
    waited the 60 days and called Absolute Security to finish the pulse
    installation, they said they would call us back, they never did. I called
    several times after and never heard back from them, and like they planned I
    eventually forgot about it. They never installed any part of the pulse package
    for which by this time we had been paying them several months for. One year
    later we decided to move to Washington so we called to cancel our service with
    ADT and Absolute Security and the woman Victoria said that would be fine once
    we paid $1800 for the next two years; we said we wouldn't pay it because we
    were only supposed to have a one year contract and we were moving to an area
    that didn't require their service. She hung up the phone on us, so we called
    her back and explained again why we would not be paying. I pulled out the
    contract they gave me and it did not mention anything about a 3 yr
    contract.  So then Victoria emailed us an
    8 page contract which we did not have a copy of, our contract was only 3 pages
    long. So we called ADTâ??s main office to see if they could do anything and
    they basically told us they werenâ??t going to get involved. About 3 weeks
    later we received a letter from absolute security saying they were going to put
    a lien on our property for $1800 if we did not comply with their terms, funny
    thing was we weren't late with our last payment and we were actually still over
    paying them for the pulse service which they never provided!!! They accepted
    the automatic payment 2 days after they mailed the letter!!! We had never
    defaulted payment, we weren't even late with the last a payment and they still
    sent the threatening letter. THIS PLACE IS ONE SCAM AFTER ANOTHER!!!! STAY VERY
    FAR AWAY!!!!
    - Jason S.
  • C
    Not well. Parts use sticky foam pads and so far my smoke detector, motion sensor and one door alarm piece have fallen off.  My smake detector has gone off twice with no fire/smoke present. 
    They are very responsive when there is a alarm but so far all I've had is false alarms and headaches. Currently my system is deactivated due to the smoke detector situation.

    - Mima W.
  • A
    This is a 3-year contract and if you try to cancel before the end you will have to pay dearly. Right now we have 19 months remaining on this and it would cost us over $500 to cancel the service. Unfortunately we will continue to pay the monthly monitoring fee for a system we don't use (due to frequent false alarms). No where in their offer is the 3-year commitment addresses, only in the contract.
    - Joseph S.
  • A
    I set it up myself and they sent somebody out to check everything. I had questions about one of the censors; they checked their equipment and put a new one in. They came out right away; there was no problem even though it was a Canadian company. They totally did it themselves. They were very good in every aspect. They were very responsive and did not call me stupid for setting it up. They were very professional. I thought their price was just about the same as another company. In terms of quality, everything is working fine. I would use them in the future. You sign a three-year contract but they do not come and take your equipment and it goes with you if you move because you have two codes. A number code when you come in the door and than there is another code to get to the person, so they know it is you. It works with yourself and nobody can pretend that they are you.
    - ALICE N.
  • F
    The serviceman directed me to the box for the alarm system, which the previous homeowner had not told me. I don't think he was going to charge me for the service call, and he called his boss and they charged me 50 or 60 dollars just to put the plug in-- because I was trying to be nice. I didn't expect that for less than 5 min of work.
    - DERRIL H.
  • A
    Fort Knox Security, Inc
    We are pleased and would highly recommend. System can be viewed on several different systems. Staff is excellent from salesman, installers to office staff. Still learning how to use system.
    - Bobbie G.
  • A
    - Ashley B.
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Home Security Companies in Dunedin

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