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Decks reviews in Dunedin

  • A
    Kongkrete Kreationz
    Patrick was Outstanding in every aspect of the job. He was very Professional and completed the job quickly. He answered all my questions along the way. The project was a great experience from the beginning to completion. I would highly recommend him.
    - GREGORY B.
  • F
    Lightning Pools & Pavers
    BUYER BEWARE! We could NEVER in good conscience ever recommend Lightning Pools to touch anything pool related, EVER! Our experience with Lightning was riddled with unmet promises from Jason the sales rep, Kimbo the "(lack of) production manager", and Chip the owner. The 15 month process continued through 4 project managers & ended in a new pool/weird egg-shaped hot tub that does not function at 100%. If you have Lightning perform work, make sure you have a highly-detailed, itemized invoice of promises, time lines, equipment, & any extras you think are industry no-brainers because once construction starts, the amnesia & denials start! Our new pool construction was promised in 4-6 weeks. When we questioned Jason about the quoted timeline, he reconfirmed a 2nd & 3rd time. We laid out a clear plan of desired features & performance (so we could use our hot tub while enjoying our water features simultaneously) & gave him a fully completed design. He promised us the world in 6 weeks max. All-inclusive price were Jason's words, none of that info was on the signed invoice, so no promises were delivered. When actual construction started, activity was ridiculously slow (2 guys for 3 hours max/1 day a week). 4 weeks after permit, i barely had a rough hole in the ground, no shotcrete & no materials. I again questioned the 4-6 week time frame promise by Jason, at which point Chip explained it was 4-6 weeks from "scratching the ground" meaning the preliminary stakeout of the ground that had taken 2 weeks didn't count. It took another month before the shell was shot. Even the morning of the shell shoot, there were plumbing issues in the hot tub resulting in concrete guys cutting out rebar to make plumbing adjustments just to get plumbing lines inside the concrete shell. A month later, the footing walls were laid out incorrectly resulting in a continuous 4-6" bust along the east side. A majority of plywood form boards & 2x4 form stakes were left in place & buried (termite buffet). A 2nd concrete guy was called in a year later to perform corrective work - scabbing on rebar & concrete to the footing wall so it was in the right location. The Lightning tile crew then showed up to set the waterline tile using our selection of a porous travertine 6x6 tile & stacked stone walls. The installation of tile/ stone was done without waterproofing between the tile/stone & pool shell. The practice used to install the tile/stone was a half-dollar sized glob of mortar placed on the back of tile and then pressed directly onto the pool shell - standard practice is to fully butter the back of tile/stone & press it into a floated bed of flexible mortar...this allows movement without tiles popping off & also helps prevent water escaping the pool through the porous travertine. When we noticed poor practices being done, we issued a 2 month stop-work order to discuss. We had the grout manufacturer perform a technical inspection of the installation. A formal report was issued explaining that it was not the proper installation for their product & future failure (popping tiles/stone & loss of water through the porous tile) was imminent. I gave the technical report to Chip & requested all tile/stone be removed/re-installed at their cost. He informed me nothing done was building code violation, so if i wanted it done right, it would be at my cost plus his markup. I chose to reinstall myself correctly. Lightning resumed work but only after trying to make me sign a promissory note stating that if I spread any negative truths about their practices, whether verbally, on social media, or to the BBB, I would owe them $1,000 per occurrence (of course we did not sign it...but this shows the true character of Lightning Pools). There was not a single phase of construction without major defects. Soil was never properly compacted with a ground compactor prior to paver set. Lightning said wetting it with a water hose for 30 min would do...the pavers have been uneven from day 1. Lightning installed all Hayward equipment/products except the 2 sun shelf bubblers which were Pentair...unfortunately they were wired to the rest of the Hayward electrical and to date, we have no control over their constant color-changing because they communicate independently from the rest of the Hayward automation - Lightning refuses to make this right. Our new hot tub has 4 of 5 jets working properly - Lightning trouble shot this for months with no correction & still refuses to make this right. We have not given Chip his final payment until all items are fixed as promised. He claims they are done - Its been 8 months, Lightning has abandoned the job so we will make no further payments. Crooked Chip threatened to withhold warranty on us too. DO NOT TRUST THIS COMPANY!!!!
    - Jeff K.
  • A
    Chris and his crew did an excellent job. First, they listened to all of our concerns and provided some professional feedback on reaching our goal regarding final project results. Chris did a wonderful job of explaining things to us, and responded to our inquiries within 24-48 hours. He and his crew were prompt on arriving on time, and getting work done. When we had a concern, Chris and his crew were quick to take a look at it in detail and fixed it to our satisfaction.
    - Scott H.
  • A
    Comfort Pools
    I can't say enough good things about Pete and his crew. My pool went from 1974 dated and just plain ugly to 2016 beautiful and elegant almost overnight. The work was completed so quick and Pete was there every step of the way to see me through it. I am beyond impressed! If you are looking for a pool remodel just stop looking and use Pete! Nobody is better!
    - Leona H.
  • A
    Premier Brick Pavers Inc
    Very well. Crews were maybe too efficient. The job took place over a few days. The crews were very friendly and clean. There were a few hiccups along the way and the owner was very hands on working with me to resolve the various issues. Overall I am very happy with the work and the customer service. Thanks to Misty for taking care of that last item for me.
    - Kennneth Z.
  • A
    The owner was on site every day and made this a great experience. Mike brought us tile samples and had the paver company bring samples by as well so that we didn't have to run around to pick our colors. Work started when he promised and he kept us informed on the progress throughout the entire project. He provided us with release of liens from all of the subcontractors for each payment draw and was onsite for each inspection so we didn't have to be. All of the workers from Outback Pool as well as the subcontractors were professional and pleasant to deal with.
    They took our old 70's pool and deck and made our pool & backyard look wonderful! They  also installed a salt chlorination system which has been easy to maintain and works great.
    Outback Pools was not the lowest estimate we got but we had seen several of their completed jobs (they even contacted one customer for us to visit so we could see the pool color on a finished pool) and decided the little extra was worth it for the quality of the jobs we had seen. We highly recommend Outback Pools.
    - Karen F.
  • A
    B Griffith Roofing Inc
    First off let me say that Brent was very proffesional, and a really nice guy. He finished the job in two days. The crews really worked hard and fast to get it done before it rained. Everyone knew what they were doing and I just stayed out of the way. The end result was excellent and I am very pleased. It has rained a lot and so far no leaks! The only negative comment I have, and this was really just a minor inconvience for me, was that Brent could have been a little better at returning phone calls and keeping me apprised of the schedule. It took about two weeks to get the permits, but once he had them and got the materials lined up, the job went smoothly. All things considered, I would highly recommend B. Griffith Roofing to anyone without hesitation. It cost a lot, but if you want quality materials and proffesionals who know what they're doing, well... you usually get what you pay for.
    - Tim T.
  • D
    Modern Design
    started out with a quote from 3 providers. this one came in cheaper. we gave them a little more than half down to order the material. we were told 10 days for delivery of material. After we made that payment we were then told it would be another 800 and change to seal the pavers. that put the price over the other 2 quotes I had. But I went with them and I will seal the pavers. it took 21 days and my wife had to keep bothering them just to get the job going. we had a big memorial party planned and were getting very nervous. They ran out of material and the job supervisor came to see why. he said they made the walk way too big so he needed to order more pavers. he told us he would be back on the Friday morning before the holiday to finish. They showed up late Friday night while our guests were already here. they finished laying the pavers but did not resand the entire project as the supervisor told us that was needed. Wednesday of the next week they came to collect the balance and he tried to tell my wife that it did not need resanded. I had to mention to him that he was the one that said it needed resanded the prior week. I informed him if it did not get resanded he would not get the balance of the payment. he came the next afternoon to finish the job.
    - shari g.
  • A
    Our experience with them has been absolutely excellent. We looked at a lot of different pool companies but we contracted it with them sometime in October and the pool was done and complete in the first week of November. They exceeded our expectations by far. It took them 30 days literally to do the permitting, excavation and the whole nine yards.  They were just fabulous. Their prices were straight across the board. Their prices were really close like maybe $500 here and $1000 there because I decided to do some things a little differently like upgrading to a variable speed pump verses a single speed pump; this was the only difference. Anytime both of us had a question we were taking back and forth. They were here when they said they would be here and went above and beyond. I have already recommended them to others.
    - Rebecca M.
  • A
    Premier Brick Pavers Inc
    Skip our salesperson was very informed & made us feel comfortable with the whole process every step from start to finish went like clockwork & is so beautiful I would highly - recommend Premier and their whole crew.
    - Kathy R.
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Deck Contractors in Dunedin

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