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Auto Service reviews in Cross Key

  • F
    If you enjoy being treated by service personnel with a bad attitude, who lack service skills and must hate their jobs of dealing with customers then ask for John at Wheaton's garage in Key Largo.. Arrived for an appointment made 2 days in advance with the goal of all work being done on same day. I emphasis 'They set the appointment' as to the date and the time to ensure their team had the necessary time set aside to complete the services requested. When I arrived for appointment first person I met was "John" who was sitting behind a desk inside the door behind the counter I will say from his greeting and demeanor it went down hill, He must be a graduate and top of his class with respect to the skills taught in the poor customer service hand book, 'no smile' and then treat the customer with the attitude of ' we are more important than you and be happy we are talking to you at all today," After looking at my service writeup his next words were Oil change is a yes but everything else is "Not going to happen", I shared I made the appointment so it could happen and after a minute he said, we will let you know in an hour and half if it can happen, may even be longer and again the other items will most likely not happen (never made one positive remark but filled with all the negative words of no and not going' happen and will not happen...... Never said we will try, we can do whatever we can or give me any hope for a positive outcome. He did say it was a long day and they were open a long time. But he also said, will not happen today. No reason why, and did not provide any explanation as to sorry or even seemed to try to seeing what he was saying from how it impacts what the customer side would be, despite my mentioning I had specifically arranged to have the work done. I felt that i was on the take it and be appreciative of what you get attitude, I went to the service waiting room and saw another customer. Asking them if they had service done here before and after exchanging a few words I learned the attitude of the 'we are the only game in town' is prevalent at this shop and the service team expects you to be happy with a wait till we get to you attitude. After seeing no action on my car for the next 30 minutest I went back up front, got my keys from John 'who seemed glad to give them to me' and told him I would be forgoing service with them, no questions asked as I left. Lord help them if this is the owners guy in charge as it is what future business failures are all about, it surely will impact money they could be making but are seem to be happy getting by on what they are now getting with poor attitudes and service. They may be the only game in town but it will catch up to them, I will drive a longer way to find another garage who may be worth paying your hard earned dollars for service with a smile verses paying for service with 'attitude'. I will also share to every neighbor or coworker the same message, It was a shame the owner was in marathon or I would have spoken to them as their absence may be impacting their service today. Lack of local options or competition does not mean anyone deserves this level of service, or should the owner hire employees who hate their jobs. No matter the drive distance I will go elsewhere rather than stand for service from an arrogant service advisor with a bad attitude, today's message is they clearly they don't need or do they want my business.
    - chuck m.
  • A
    Meineke Car Care Center
    I came down with the car and they diagnosed the problem within 15 minutes. I was very pleased with the service and the low costs to fix the problem. Will definitely be back if I ever need more assistance and will always refer people to the establishment.
    - Mike M.
  • F
    Key Largo Auto & Tire
    I explained to the mechanic in charge of the garage about changing the oil seals and the gasket in the engine as they were changing the car engine and he promised to do so. First of all they took forever, since christmas, I only got the car last month and because I knew it was too much work, I never pressurized them. When I stopped by to check if they were done,  I asked the mechanic who was working on the car just before he put in the engine, whether he had changed the engine seals too? He said nobody told him about it. He goes to the guy in charge whom I had talked to when I brought the car and I realized they didn't change the seals. He told me the engine wouldn't leak but when I took the car, it started to leak. This means I have to pull another extra $1,500. The seals should have been changed before the engine was put up. Personally I think he is a good mechanic however he could have gotten overloaded with a lot of work and he didn't see what he should have. I think he I didn't get what I wanted but my experience with him, he knows mechanic. Overall he was lousy because he didn't do what he was supposed to do. I will not be using him again in the future.
    - jeff f.
  • A
    I contacted the company and they said they had relocated these yard sheds before and could handle the job.
    A driver with a small rollback truck arrived as scheduled.  He used the on-board winch to manipulate the shed between the trees and house until it could be pulled onto the rollback.  The driver then tried to position the truck to place the shed where I wanted it placed.  After several attempts he called back to his office and requested a larger rollback.  The 2nd truck and driver arrived within 15 minutes.  The shed was moved to the larger truck which has a longer rollback bed.  This truck was positioned in such a way that the longer rollback bed could be extended to the location where the shed would be placed on the corner of a 24" high cement wall.  The smaller truck was then positioned to allow its winch to pull the shed off of the bed of the larger truck.  The task was accomplished with no damage to the trees and only a minor tear in the aluminum skin of the shed.  Total time was 3 hours.

    - Carroll M.
  • F
    Stay away from Charlie's garage. If I could rate them minus one star I would. When I was out of town my daughter was driving my GMC pickup. It stopped on her.I had it towed to Charlie's garage. They diagnosed it as a bad fuel pump and said the estimated cost would be $900. $450for parts $450 for labor. From my phone I refused their services. They said before I could remove the truck from their premises I would have to pay them $150 for their diagnosing the problem. They called me the next day and ask if I wanted to sell the truck. I refuse that offer. The next day they called and said if I didn't get off their premises, they want to charge me $25 a day. I paid them and had it towed to Benny's Truck and Auto Repair in Homestead where they diagnose the problem in minutes and fixed it $157 labor.
    - John L.
  • C
    Meineke Car Care
    Angel is a great guy, very personable. He promptly took my car without appointment for an oil change. All my cars were cared for in Michigan by a great shop and this was the first oil change I needed. It was raining on the way over (note to self). 30 minutes later we were done. He said my car was in great shape, and inquired about my wiper blade function. I told him they were fine (I just used them). The next day it rained again, and guess what? They rubbed so h****** my windshield that it left marks and I ended up replacing them at a local store. 
    I will not be going back.
    - Laurie K.
  • A
    Fraser Automotive Repair
    I have been going to these guys for years, and they have taken excellent care of my cars. They are a little pricier than competitors, but I have never had problems with my cars when they have been in their care. They have never pressured me to have work done, but have given me information that I need to make a good decision. They are on time, friendly, and do a great job. I think they are overpriced, and have looked around for better rates, for example, I did have my tires changed at a local chain store - with great results - because the price was so high at Fraser. 
    Overall, totally worth it. They do a great job and won't solicit unnecessary work.
    - Laurie K.
  • A
    Key Largo Auto & Tire
    Bob is reliable, punctual, professional and really knows what he is doing. Every time we have problem with one of our cars we go there. He will go out of his way to find good deals on used parts to save you money, and still gets it all done in a very timely manner.
    - Anya E.
  • F
    stopped at dealership to have a light bulb changed in my NEW mercedes..or a the least just buy a new bulb.
    Left without being able to do either one.
    Service dept was dim and slow
    - Helene B.
  • B
    Huge shop with super small check in area. People were nice, promised car would be done after lunch - wasn't ready until just before closing (I guess technically that is after lunch). Price was a little high for a simple service on small car (Acura Integra). When we went to pick up car we stood and waited for approximately 10 minutes without acknowledgement, but when we did talk with them they were very nice and pleasant. Services provided were great, as expected. Maybe it was just a super-busy day there
    - Laurie K.
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Auto Services in Cross Key

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