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Hiring the Right Tow Truck After a Car Accident or Breakdown

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Have a Plan Before You Have a Car Accident

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Towing reviews in Coral Springs

Real People ~ Real Reviews ~ Real Results

  • If you have a choice in selecting this company RUN the other way.  This is the most unprofessional company I have ever encountered.  The driver took over an hour to transport my car only  20 minutes away.  They lied to AAA and told them they we're delayed due to weather AND traffic while they we're only traveling one city over. When I googled and contacted them they immediately became defensive and lied that their driver had to re-fuel. When I pointed out their inconsistent stories they had their driver return my car from were it was picked up, told me to call Obama and slew racist slurs at me. This place reeks fraud and crooked business. When you call for roadside service make sure that the tow company is not All-ways Towing in Hollywood, Florida.
    This company is also know as: AWTS or Allways Towing.
    - Debbie C.
  • I called my roadsides assistance insurance for a flat tire and they set me up with this company. After several calls back and forth and four hours (4 HOURS!!) later they nevr showed up. Very unreliable and undepandable.
    - Francesco O.
  • I recently moved from Fernley, NV to Coral Springs, Florida and opted to fly and have my car shipped.  Direct Connect Auto Transport was located in Fort Lauderdale, offered door to door service, and seemed like the logical choice, so we decided to give them a shot.  
    I booked my reservation approximately 20 days in advance ( 3-7 days notice was required according to the customer service representative).  Once the delivery date was scheduled, I was told that the company would contact me to give me a window of time when my car would be picked up on my requested date, which was the morning of the day I was getting on a plane (red-eye flight).
    Several weeks passed with no word, I called the day prior to my departure to check on the status of my pick-up, but the person I needed to speak to was not available and was told someone would call back.  I did receive a call back and was told that the pick-up would occur as schedule on the morning of our departure day.  The scheduled pick-up window came and went, no one ever showed up.  I then called again to follow up on the status of the pick-up. I was told that the pick-up truck was en route from either Sacramento or Las Vegas.  A few hours later, I was then told that our pick-up truck would be unable to pick-up our vehicle as scheduled due to maintenance issues and that our vehicle could not be picked up until the following day.  Our case manager or Consultant apologized for the inconvinience and offered to compensate us with $200.00 off of the shipment costs.  At this point it was late afternoon and I had to worry about making it to the airport to catch my flight.  I had no choice but to leave my vehicle with a trusted neighbor.  Direct Connect Auto Transport finally picked up my car the following day.  We were told that our vehicle would take approximately 5 days to arrive to Florida and that the only truck available to pick it up would be a truck which was encased.  She then had the nerve to charge up for this upgrade, we refused to pay for the upgrade and insisted that we have already been severely inconvenienced.  On the 4th day we called the company to follow up, we find out that our vehicle has been sitting at a Tow Yard in Las Vegas Nevada the entire time.  Since no one contacted me, I assumed everything was running smoothly and without further delay.  I've never been more mistaken in my life.  I immediately demanded to speak with management, I was transferred and was placed on hold for approximately 20 minutes.  I never got through.  My wife and I decided to speak to management in person at their Fort Lauderdale Office and let them know that their poor level of service and professionalism was unacceptable.  Management was apparently unavailable.  We did however, personally confront our "Consultant" who is responsible for this nightmare.  She was not helpful whatsoever, she had no idea where our vehicle was and appeared clueless.  At that point, we were actually assisted by another Consultant that was not even assigned to our case.  She made inquiries and placed several phone calls to track down our vehicle on the spot, basically did our consultants job for her.  She confirmed that our vehicle was indeed just sitting at a Tow Yard in Las Vegas and would not be picked up for another couple of days.        
    I told Direct Connect I was very upset and that I needed my car in order to get to work in find a residence.  They told me they understood and apologized and told me they were doing everything they could.  Direct Connect recently contacted us to seek further financial compensation because apparently our vehicle is too heavy, we refuse and reminded them of the inconvenience we've undergone.  It's been approximately 13 days and our vehicle has yet to arrive. 
    - Carlos C.
  • Very good..
    - MAURICE T.
  • we are members of the automobile club.this was the provider they sent out. they did not come prepared with the proper equipment   so aaa had to come to recharge the battery
    - Gerald and Patricia B.
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Towing Services in Coral Springs

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