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Home Security System reviews in Coral Gables

  • A
    Excellent. I sent an email to Jeffrey setting out my problem and what fixes I had attempted. He came by that afternoon and fixed the problem. As it turned out, I had knocked down a component on a sliding door. I have been very satisfied over the years with the service that his firm and the alarm monitoring service have provided. They installed an alarm system pre-Andrew and reinstalled an alarm system post-Andrew. Over the years, they have been very responsive. I highly recommend them.
    - Marilyn S.
  • A
    The CCTV Guys Professional Services
    Phenomenal. We purchased our security camera system at a local store but they were charging way more than the quote I received from CCTV. I called to set up an appointment and Yasser was able to accomodate me within the week. Yasser and his assistant were great. Very thorough. We went over where they recommended camera placement as well as to where to place the DVR inside the house. In the end I think our house was somewhat more challenging for them as our attic space was very narrow. However I heard no complaints despite them being there until almost 7pm. They were excellent! All the cameras placed properly. The placement of the DVR with its cable attachments was meticulous and very well done. I would definitely recommend this company and would use again!!!
    - Julian M.
  • A
    Moon Security Systems Inc
    What an excellent experienced. Our alarm system all of a sudden lost power so I called Moon Security Systems based on the good reviews here on angies list. The office lady was very friendly and said I would get a call from the technician Ram to set up an appointment. I got called back within an hour, and we set up an appointment for the very next day at 10am. Ram was at 9:55am at my front door and it was an excellent customer experience. He figured out that the transmitter & battery were broken so thats why we had the power loss. He explained everything in detail, gave me some tips and tricks to handle a new panel, which I decided to replace. Ah, and it turned out that he is the owner, which made this experience even more valuable, as he really took care about his new clients in person. I would definitely call him again and highly recommend this company for all alarm system purposes.
    - Aida S.
  • A
    Used their coupon on Angie's List--it was a fantastic deal. I've been happy overall with the product. If your house is large, sometimes the wireless things won't work well and you have to change to a larger one--my only complaint.
    - James B.
  • F
    It went terrible. After they came for the initial installation they want money to come back for any type of repair. For example, the keypad in my bedroom is not working. They told me that "someone" broke the cable that goes to that keypad and that in order to have it restored I have to pay them $240. Mind you, this cable runs in my attic! In addition, now they also want me to pay a change in my alarm system since the one they installed uses 2G cell phone technology and ATT is phasing it out. So I have to dish out another $200+. I also need to install a sensor in my bedroom since I put a doggy door and they also want to nickel and dime me for this. Due to all of this, I wanted to cancel my contract and I got the old "you signed a three year contract and we're not going to release you until it's over���. I've dealt with many home security companies in my life and this is by far is the worst one I've ever dealt with. Stay away from them.
    - ALEX M.
  • A
    Alpha One Security Solutions LLC
    Jorge showed up right on time and examined the whole house before providing his recommendation on the best fit for our needs without having to spend additional money. He sat down with us to explain in detail all the features of our new state of the art security system and even called us 2 weeks later to make sure we didn't have any questions. Forget about the big companies, Alpha One provides top notch personalised customer service at a great price. Thanks Jorge!
    - Cristina A.
  • A
    Moon Security Systems Inc
    I hired Moon Security based on the reviews in Angie's List. Owner Ram Schratter came personally to review and discuss what was required as I had installed impact windows and needed to transition from my old system. Ram is highly knowledgeable about the systems that he sells, is very patient to go over every detail and answer every question. The installation was made in a very timely manner and in a very professional way. His price was very competitive and no long-term contract was required. I recommend Moon Security very highly. *3/27/17 update: since the installation of the system in 2015, I have had a couple of very minor hardware issues, due in part to some parts of my old system that were retained for the non-impact windows. The response time was always excellent, and his technicians are highly-qualified. All service charges have been reasonable, and the monitoring system continues to work as designed. I could not be happier with my home security system.
    - john h.
  • A

    Jeff Pearce is smart, honest, and capable, and knows his business very well. My husband, who is often frustrated with service providers, is extremely happy with him because Jeff always takes time to explain the pros and cons of different solutions, how various technology options work, and does his best to keep costs reasonable. Whenever I have asked him anything he has always been very responsive and taken care to make sure I have gotten all of my questions or issues resolved.

    For this most recent visit, he did a number of things for us. He told us how to make custom passwords and codes for different people, for when we are out of town, so we know who is entering/exiting and when; he provided advice on a new monitoring system for security cameras; he provided paperwork for insurance purposes; and he removed outdated motion sensors, etc.

    My husband says that the only negative thing he can think to say about Jeff is that sometimes he is hard to pin down about hours, but I have not had this problem and anyway this does not really impact us as we have very flexible schedules.

    - Nadejda M.
  • A
    Frontpoint was fantastic with their customer service. They were very accessible and quickly addressed any questions that I had. The alarm system itself was very easy to set up and they will walk you through any questions you have. The alarm system itself is top of the line and I like having the ability to give different people different access codes and also to be able to remotely control the alarm from my phone.
    - Benjamin M.
  • A
    Home Security Concepts - ADT Authorized Dealer
    The installation was completed as planned. A few of the transponders fell out from window frames where installed because the adhesive tape used did not hold the transponder weight after a few days from installation. This happened three times and set off the alarm and police came to the house twice. The supplier was responsive in coming to the house and re-installing the transponders that fell to the floor with screws to the window frames instead of adhesive tape. After the third event I required from the supplier to secure all 22 transponders with screws to prevent the problem. The supplier technician did so and I have not had any problems since. I reported these events to ADT central office also so they consider changing the installation process for future clients.
    - Jose Manuel M.
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Home Security Companies in Coral Gables

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