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Car Dealership reviews in Cooper City

Real People ~ Real Reviews ~ Real Results

  • So this was a great experience with Richard Kelly, My Sales person. I have purchased two new cars from this Toyota of Hollywood Sales Consultant.  Now to clarify, All dealerships including Toyota of Hollywood are full of wolves waiting to pounce on you to get every last $$ they can ( in my opinion). The dealership exists to make money and the sales people have to feed their families.  The key to a successful transaction is to know as much as you can ahead of time. There are on line resources as well as car buying services that can educate you on how much the car REALLY costs the dealership, and how much they will REALLY be willing to offer you on your trade.  What works for me is to know these numbers before you even begin to think about making a deal. If you have a trade look up the most similar model at car max and have that available to you when salesman tries to low-ball the amount of money your trade is worth.  If you are not sure what you want, go in and look around and let the sales person know right up front you are not buying a car today. Give yourself the time to do the research to find out all the real numbers.  Also, join a credit Union.  If your credit is shaky and you think you have to rely on the good will of the dealership to get financed you will get boned.  Be a member of a credit union in good standing and give them a chance at financing your car  Do not negotiate the price you will pay for your new car until they have returned your trade in car's key and your Driver's license or other paperwork you may have provided them for your used car appraisal. The Manager will try and hold on to those things to keep you in the chair to negotiate. And any verbal promise is useless, get it in writing.  If things are going to fast, slow them down, read every little thing, twice if you want. Speed is in the dealership's favor when signing paperwork. You can add something on the purchase order before you sign it. Don't be shy about putting it in writing. This is what worked for me when purchasing my new vehicle. I do recommend Richard Kelly for a new or used car purchase.
    - kathy w.
  • I have absolutely no problem with the 10,000 service. It went flawless, fast as promised, it was covered by the warranty.
    What I have problem with is the general manner how the sales team and their support team communicates with the customer. I ordered a vehicle in January, it was delivered in July. That's fine, I was prepared for that long wait. I however don't understand why I have to make gazillions of phone calls, leave messages, leave emails, all unanswered, in just such easy matters like: has my car arrived yet? Or: what is the estimated time I can pick it up? It's not that they didn't know the answer (they didn't) but its how they passed over the responsibility and the phone line again and again until I got tired and just hung up. Not once, but for one month, about two calls a week.
    Similarly, when I had a question about a warranty issue: does my pre-purchased warranty cover a tire replacement for side wall injury, I expected a simple yes or no answer on this simple question. Yet I received a small lecture from a higher level sales person, who actually signed my sales contract, about my negligence of not purchasing a tire and rim protection plan " see, I told you, next time you will listen to me and buy all crap protection plans I just want to sell you".
    I didn't intend to publish my bad experience with this company, but I am getting these pushy phone calls and emails to write about my excellent experience with them, so here it is.
    My previous car was an Infiniti. Although they were not angels either, I did not feel such a negligence and mistreatment with them.
    And sorry about the service guys, they really did a great job so far, it's not their fault.
    - Laszlo M.
  • I leased a car through this dealership in 2011. Per the recommendaiton of the finance person I worked with, I purchased Excess Wear and Tear coverage that should have covered things like tires, dents, scratches,etc. when it came time to turn in my lease. Over the last year I received an exorbitant amount of calls from different (RUDE) salespeople and marketing companies from Gunther asking me to turn my car in early and get a new one. I asked several times for them to remove me from this list and stop calling me. They didnt stop. I was so fed up, that I ended up turning the car in a few months early to Rick Case VW in Weston. A few weeks later I receive my excess wear and tear bill and submitted the claim to the company that handled that additional coverage. A week later I get a notice in the mail that they are denying paying for the wear and tear because I turned my lease in 98 days earlier than it was up and there is some fine print that says they dont have to pay if it is over 90. The finance guy who sold me this coverage never mentioned anything like this and I CERTAINLY would have waited an extra week to turn my car in had I been properly informed. I called and complained and had to go back into this place to and quot;cancel for a pro-rated refundand quot;. Well after the $50 fee that is charged for cancelling, I am not getting anything back and am now stuck with this $600 bill. The finance person's (who was the same one who sold this to me) response was that he was and quot;sorry this happenedand quot; and said if i would have brought the car back to them, this wouldn't have happened. Even after explaining about the harrassing sales calls and the rudeness of the salespeople making me not want to do further business with them, he said there was nothing he could do. I will NEVER purchase another vehicle here and advise anyone else who is considering it to be wary of the shadiness of this business. They are a perfect example of what gives car salesmen a bad rep.
    - Lindsay E.
  • All of this company's employees are excellent, and it is why I buy vehicles from them and not a different company.  This company is so great that I have recommended them to friends, and in the last 3 months 6 of my friends have also purchased new vehicles from Lehman.
    - MARTIN G.
  • Very Well the representative was professional and helpful. My first claim ever through my insurance. There was a little mixup with how payment was to be made, which took about a day to resolve. Otherwise great service. I dont get off until late, but they were willing to wait for me and arrange for me to pick up my car after hours.
    - Ashle M.
  • I got their estimate from them by using an Internet-based service. Generally, dealers will change the story and will apply sales pressure and start adding features you do not want. It was straight talk from the beginning to the end. No surprises. I would buy from the dealer again if I needed another Toyota.
    - Dinesh B.
  • When I arrived at 3:15pm to finalize the purchase of the car another salesman explained that the mechanic at University Car Care refused to complete the inspection. Although the salesman spoke to me perfectly well in English, when he made a show of calling the mechanic he spoke only in spanish, and requested to speak to a spanish-speaker at the mechanic's; when one was unavailable he hung up and told me the mechanic wasn't there. A few minutes later I called the mechanic and it was then that he told me about the poor autobody repair and advised me not to purchase the car based on what he had seen. The General Manger refused to allow me to have the car inspected outside the dealership, and when I said I would need to call my attorney to get his recommendation on how to proceed, the General Manager said "go ahead and call him, and I will refuse to sell the vehicle to you." I asked to speak to his manager, and he said "I'm it -- I'm in charge here." I was completely exhausted from the ordeal, as well as my disability and the 2 1/2 hour trip by 2 trains and a cab, and knew I could not go home the way I had come. I told the General Manager that I did not have a way to get home and he said "that's your problem." The original salesman, Sean Pierson, was consipicuously absent throughout this entire ordeal. My husband didn't get off work for 2 more hours and was at least an hour away, and my daughter was 3 hours away. My daughter works for an attorney, and when she called the dealership she spoke to the Director, who apparently had just returned from an auction, and when she explained the problem he arranged for the courtesy van to take my granddaughter and I home. All in all, I am grateful that we found out how poor the customer service at Gus Machado Ford Kendall (aka World Ford Kendall) was BEFORE I made a purchase, and before I bought a problem car. The Director was very helpful and respecful, as was Sean Pierson, when he was present. I hope this helps someone else.
    - Laurel M.
  • We kept feeling a vibration under the gas pedal. We took the car back to the dealership and the repairman said that Ford had not developed anything to take care of the problem. Two months later, we took the car in again and they put a bracket on the vehicle. This helped the vibration under the gas pedal, but the steering wheel shook so much that I didn't think I would make it home. They didn't bother aligning the wheels after they put the bracket on. The car also had grease everywhere in it! In addition to these troubles, they didn't register our trade-in vehicle at the dealership and the person that bought the car didn't register it so we ended up getting many situations for traffic violations that were not our fault! This was just a miserable company to work with. We have also seen many articles written about how bad they are.
    - Robert S.
  • Everyone knows car salesmen are, for the most part, less than honorable individuals. However, the Sales Managers at World Ford are without a doubt the lowest of the low. Their "word" is useless and they would steal from their own mothers. After being a "loyal" customer and buying five (5) new vehicles in 5 years, these low lifer's really stuck me this time. Did not honor promises to make things right. The worst part was being complimented for being a combat veteran then using this to tactic to suck me in. These jerks will stoop as low as you can go to rip you off. STAY AWAY from these dirt bags!
    - MARK E.
  • I love it so far. It wasn't too bad it could have been worst. The pricing I am sure it could have worked a little better.
    - Shannon S.
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Car Dealerships in Cooper City

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