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Auto Repair reviews in Cooper City

  • F
    I took my Hyundai car in because my warning light for an electrical issue came on. It was my belief that I possibly needed a new battery. I was told that my alternator was bad and needed to be replaced. I gave the go ahead. The total charge was approximately $430 including $240 for the alternator. Prior to receiving a bill I did not know that they installed a rebuilt alternator. Two days later my wife was driving the car and the AC stopped working. Later that day, while she was driving, the electrical system of the car shut down and the brakes would not work. She could only get the car to stop by placing the moving car in park. Fortunately there was a police officer that she knew who was able to assist her with the traffic and in moving the car out of traffic. We waited three hours for the tow truck to arrive and had the car towed to the local Hyundai dealership. They informed us that whoever installed the alternator damaged a hose for the AC which also resulted in the coolant system having to be flushed. This cost approximately $200. In addition they informed us that the alternator was bad. This was the same alternator that had been installed by Meineke two days earlier. Hyundai installed a brand new alternator which they charged us $300 for. In other words for another $60 or less I could have gotten a brand new alternator but was never given this choice by Meineke. Of course when we towed the car into Hyundai we had no way of knowing that the brake problem and the AC problem were both the fault of Meineke. Today I brought the faulty alternator into Meineke. I was seekinga refund of my $430 repair bill. I was told by both the manager and owner that the best they would do for me is get me a "new" rebuilt alternator. Of course since I already had a brand new alternator installed by Hyundai this was not acceptable. In addition, I need the bad alternator for the court case I will be bringing against Meineke. I only wanted my money back for the repair they performed negligently. I did not ask for any towing cost, for lost time without the car or for the AC repair costs. Their response was that they did not make the part. Since they make no parts of any kind there this means that they refuse to stand by any part that they install. They even refused to refund the labor cost or the profit that they made in selling me a defective alternator. They charged me $240 for the alternator but I am sure they paid far less. Steer clear of this repair repair shop which is not at all a respectable establishment who stands behind their work.
    - Daniel O.
  • A
    They were prompt, honest and very reasonable. They could have easily replaced the whole system and charged us for it and we wouldn't have know any better. My daughter is off at college and knows little about automotive repair so they did a great thing not taking advantage of her. I would give an A+ if I could.
    - Kevin C.
  • A
    I believe I left my cabin light in my car while I was shopping. And I came out to a dead battery. I called county wide and Richard was very polite and professional over the phone. I knew he would take care of my situation. And that he did! He came out promptly and took care of business. He accepts credit cards but I fortunately I had cash on me. Thanks guys
    - Lauren M.
  • A
    Recently Davie Garage performed our basic maintenance for 2 of our 3 family vehicles. As always Davie Garage keeps great records on our services and makes sure we are up to date for our maintenance requirements.
    - Steven G.
  • A
    So this was a great experience with Richard Kelly, My Sales person. I have purchased two new cars from this Toyota of Hollywood Sales Consultant.  Now to clarify, All dealerships including Toyota of Hollywood are full of wolves waiting to pounce on you to get every last $$ they can ( in my opinion). The dealership exists to make money and the sales people have to feed their families.  The key to a successful transaction is to know as much as you can ahead of time. There are on line resources as well as car buying services that can educate you on how much the car REALLY costs the dealership, and how much they will REALLY be willing to offer you on your trade.  What works for me is to know these numbers before you even begin to think about making a deal. If you have a trade look up the most similar model at car max and have that available to you when salesman tries to low-ball the amount of money your trade is worth.  If you are not sure what you want, go in and look around and let the sales person know right up front you are not buying a car today. Give yourself the time to do the research to find out all the real numbers.  Also, join a credit Union.  If your credit is shaky and you think you have to rely on the good will of the dealership to get financed you will get boned.  Be a member of a credit union in good standing and give them a chance at financing your car  Do not negotiate the price you will pay for your new car until they have returned your trade in car's key and your Driver's license or other paperwork you may have provided them for your used car appraisal. The Manager will try and hold on to those things to keep you in the chair to negotiate. And any verbal promise is useless, get it in writing.  If things are going to fast, slow them down, read every little thing, twice if you want. Speed is in the dealership's favor when signing paperwork. You can add something on the purchase order before you sign it. Don't be shy about putting it in writing. This is what worked for me when purchasing my new vehicle. I do recommend Richard Kelly for a new or used car purchase.
    - kathy w.
  • D
    I have absolutely no problem with the 10,000 service. It went flawless, fast as promised, it was covered by the warranty.
    What I have problem with is the general manner how the sales team and their support team communicates with the customer. I ordered a vehicle in January, it was delivered in July. That's fine, I was prepared for that long wait. I however don't understand why I have to make gazillions of phone calls, leave messages, leave emails, all unanswered, in just such easy matters like: has my car arrived yet? Or: what is the estimated time I can pick it up? It's not that they didn't know the answer (they didn't) but its how they passed over the responsibility and the phone line again and again until I got tired and just hung up. Not once, but for one month, about two calls a week.
    Similarly, when I had a question about a warranty issue: does my pre-purchased warranty cover a tire replacement for side wall injury, I expected a simple yes or no answer on this simple question. Yet I received a small lecture from a higher level sales person, who actually signed my sales contract, about my negligence of not purchasing a tire and rim protection plan " see, I told you, next time you will listen to me and buy all crap protection plans I just want to sell you".
    I didn't intend to publish my bad experience with this company, but I am getting these pushy phone calls and emails to write about my excellent experience with them, so here it is.
    My previous car was an Infiniti. Although they were not angels either, I did not feel such a negligence and mistreatment with them.
    And sorry about the service guys, they really did a great job so far, it's not their fault.
    - Laszlo M.
  • A
    Davie did an excellent job doing only the work that was necessary to solve the problem and not the extra work that was being pushed by the dealership.  They explained the problem to me that they found and upon my agreement to proceed they did the work promptly.  I was able to get my van back the same day.  Very professional group.
    - William C.
  • A
    All of this company's employees are excellent, and it is why I buy vehicles from them and not a different company.  This company is so great that I have recommended them to friends, and in the last 3 months 6 of my friends have also purchased new vehicles from Lehman.
    - MARTIN G.
  • A
    I had my 13 year old truck towed into the shop. Called Cynthia and made all the arrangements by phone. They had to order the part, so it took a few days to receive the part.  They got the part ( gear shift cable) and installed it the day they received it so I could get the truck back as soon as possible. Robert told me exactly what was wrong and how they had to fix it.  He is honest and not trying to sell you more "fixes".  While it was there I had asked him to do a few more things ( listed above), which he conveniently obliged.   Now hopefully, the truck will run another decade or so.
    - kathy w.
  • A
    Paul was GREAT!  He was very friendly, knowledgeable, and attentive.  He was diligent about finding out the cause of the issue. The car was made usable and he is sending us an estimate on a part that we can optionally replace.  I'm confident that if this was diagnosed by someone else it would not have been explained and it would have just been "You need to have X done."
    He provided extensive documentation of the work that he did, including the printout from the computer scan - something I have never received from another mechanic.  He took the time to explain what it all meant.  He made it easy to understand but at the same time didn't talk down to me.
    I can't say enough good things about my experience with Paul.
    - Jen and Rob H.
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Auto Repair Shops in Cooper City

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