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Septic Tank Cleaning reviews in Carrollwood

  • A
    Mark was excellent. He contacted me via phone in the morning to give me an approximate time in the late afternoon that he would be at my house, he assured me no matter what he would be out today to pump the tank and test the lift station pump and float. Mark then called again in the afternoon to let me know he was on his way to my house. He and his helper pumped the tank and tested the pump which was not working. It was raining which they worked right through to install a new pump. We were back up and running before my teenage kids were back home that evening. Cote's has my septic business from here on out.
    - chris g.
  • F
    The Clean Plumbers - Phillip Maurici
    He quoted me a price of $179 to replace 2 flappers and a float arm. This was on top of the $119 I paid Angie's List for the equivalent of $200 of plumping service from this company. In total I would have paid over $300. Two flappers and a float arm cost less than $15 in parts and you don't even need to tank the tank off to replace them. Total "value" I supposedly would have received would have been $379. I paid his service fee of $29 and said no thanks. Angie's List refunded my $119. This outfit also goes by the name of Maurici Plumbing. Buyer Beware!
    - Brennt S.
  • A
    Tampa Bay Plumbers LLC
    I was contacted almost immediately after purchasing a deal through Angie's List to schedule and they were able to come out just two days later. They arrived right on time the morning of service, and even though I only had a vague idea where the septic tank was located they found it immediately. The two man crew had it opened and drained in no time. They even took the time to explain my system, the condition of the tank, and give me pointers on safely using it since this is my first home on septic. They even recommended removing a couple of trees because the roots may end up impacting the tank and leech field. They were extremely professional and courteous. The deal I purchased included a bottle of bacteria for the tank, but they were currently out of stock, but they promised to drop it off when they received it. Based on my interactions I have no doubt I'll have it as soon as they do.
    - Ryan D.
  • A
    Southern Water and Soil, Inc.
    This company was a pleasure to deal with during the initial process and in follow-up. Greg answers all E-mails within 12 hours and usually within an hour. I would highly recommend both the work and the professionalism of this company.
    - Catherine L.
  • F
    Southern Water and Soil, Inc.
    Pre 3/20/2015 (putting the story into context):
    I discovered a hole forming in my backyard over my septic tank in early March, 2015.  After excavating the top of the septic tank and the outlet line from the septic tank to the distribution box, I discovered that my tank had been damage at the point the outlet line leaves the septic tank and that my septic tank outlet tee had been removed.  These two issues allowed sand and the scum layer of the septic tank content to flow into my distribution box and drain field (a.k.a., leach field).  The end result of these problems was that my drain field pipes were 100% clogged.
    I received quotes for a new drain field from 3 septic companies but did not feel comfortable with the company representatives.  I also called a fourth company, Southern Water and Soil, Inc. ("SWS"), after spending some time at their website.  I did not make an appointment, however, because I was told there was a six week waiting period because of the amount of business the company had.
    Because I could not find a company that I was comfortable with to do the job, I took on the project myself.  I printed out the Florida code, researched the materials, diagrammed the system, and assessed my septic tank damage.  This took some time.  After reaching a point were I felt my plan was close enough to order the materials and start the work, I decided to find a septic company that would be willing to provide me with two hours of consulting and I would pay them $200 per hour (a bargain if you consider all that could go wrong installing a septic system yourself).
    3/20/2015 through 5/4/2015:
    I recalled being very impressed with SWS's website (by the way, the website stated that Greg Mayfield formerly worked at the Hillsborough County Department of Health inspecting septic systems for compliance with Florida code), so on 3/20/2015 I sent an email to SWS, offering to pay $200 per hour (2 hour minimum) to assess my property, plans and the materials I had selected.  SWS accepted my offer and Mr. Mayfield came by my property later that day.  After assessing the current state of my septic system, Mr. Mayfield informed me that my existing septic tank should be replaced but that it could be repaired enough to pass an inspection.  If I chose to take Mr. Mayfield's advice and replace the septic tank, I would not be able to complete the project myself.  Mr. Mayfield then provided me with a ballpark quote for his company to complete the entire project, with the stipulation that I had to wait until April 29, 2015 before he could begin the project.
    At that point, my drain field was completely non-operational, which meant I was pumping out my septic tank every six days at $225 per pump.  That meant that I would have to pay approximate $1,300 in septic tank pumps just to do business with SWS.  I was very impressed with Mr. Mayfield and drew comfort from knowing that he previously worked as a code enforcer.  So on 3/20/2015 I decided to contract with SWS to install a new septic tank and drain field and gave Mr. Mayfield a check for $1,000 check, as a deposit, to secure a spot on SWS's calendar.  On the same day Mr. Mayfield provided me with a option sheet that contained three different septic system configurations for my property and the associated price for each system.
    On 3/26/15, I signed a contract with SWS for a drip irrigation septic system for $15,200.  However, after doing additional research and discussing drip irrigation systems with the Department of Health, on 4/17/2015 I contacted SWS and asked if I could change my selection to the "all-in-one" 1,500 gallon septic tank with an infiltrator chamber leach field for $9,900.  SWS approved this change and it was memorialized with a new contract.
    On Monday, May 4, 2015, Greg Mayfield and crew installed the new infiltrator septic tank on my property.
    The Problem:
    The septic tank was installed in the wrong location, which prevents me from completing two other projects.  The importance of the septic tank location was communicated multiple times:
    - 3/20/2015 - Mr. Mayfield and I stood on the agreed upon location of the new septic tank and I explained (in detail) how I planned on expanding the current footprint of my carport / laundry room south and that I planned on enclosing the carport and building a workshop inside the garage.  This required the septic tank to be installed running north / south.  Mr. Mayfield said that would not be a problem.
    - 3/26/2015 - At my request, Mr. Mayfield provided me with a sketch (on a copy of a professional survey of my property) the exact location of the septic tank.  Mr. Mayfield sketched it running north / south, as I requested, in the location I requested.  In other words, Mr. Mayfield drew the sketch exactly where I wanted the septic tank to be.
    - 3/27/2015 - In an email I sent to SWS, I included a sketch, prepared by me, showing how I wanted the sewage line to be installed from the location of the existing septic tank to the location of the new septic tank.  The sketch, which was also prepared on a copy of a professional survey of my land, showed the new septic tank installed in a north / south configuration in the exact location I wanted it in and we agreed to.  Further, the email reiterated the importance of location due to my planned project to expand the carport to accommodate a workshop.
    - 5/4/2015 - I sent an email to SWS before construction started to ask several questions related to the installation and as an additional reminder about the septic tank location and the need for the adjacent land for my other project.
    On 5/4/2015 I received an email from Mr. Mayfield stating that the septic tank had to be installed on the south border of my property (running east / west instead of north / south) because it would not fit in the location we previously discussed.
    The location that SWS installed the tank in, which is where it sits today, prevents me from proceeding with both my short term and long term projects.
    The Facts:
    (1) Mr. Mayfield and I discussed, put in writing and each drew a sketch (on a professional survey of my property) the required location of the new septic tank.  There were at least 4 instances of communication. (EDITED ON 9/14/2015 - During Mr. Mayfield's 3/20/15 consultation, Mr. Mayfield and I had a very detailed discussion covering all aspects of my septic drain field project.  After Mr. Mayfield advised that my existing septic tank was a hazard, I decided replace it. Florida code prevented using the existing tank location for the new septic tank, so Mr. Mayfield and I spent the remainder of the consultation discussing system configuration options.  They were: (1) gravity system using same leach field location and new tank location ($9,900), (2) pump vault unit with new leach field and septic tank locations ($9,900) and (3) drip irrigation system with new tank and drip line locations ($15,200).  It was not until 3/26/2015 (six days after our meeting), that I seriously considered the drip irrigation system. To ensure I understood the system footprint on my property, I asked Mr. Mayfield (via email) to draw a sketch of the drip irrigation system configuration on a survey of my property. Mr. Mayfield provided me with the requested sketch of the drip irrigation system on 3/26/15 showing he septic tank in the location as discussed on 3/20/15. Mr. Mayfield claims he never received my 3/27/15 email with my sketch of the "pump vault unit" system configuration, including septic tank location. My gmail account shows the 3/27/15 email having been sent.)
    (2) The information Mr. Mayfield submitted with the application for permit with the Hillsborough County Department of Health included an additional sketch, signed by Greg Mayfield and dated 4/24/2015 showing the new septic tank installed in an east / west configuration (i.e., the way Mr. Mayfield actually installed the new septic tank).  So on 4/24/2015 Mr. Mayfield knew he would not be installing the new septic tank in the location we agreed to. (Edit 9/14/15- Mr. Mayfield claims he never agreed that the septic tank would or could be installed in any other location.)
    (3) Mr. Mayfield stated that the reason he could not install the new septic system in the north / south configuration along the hedge line is because there was not enough linear footage between my driveway and my southern property line.  Mr. Mayfield stated that Florida code required a 5' setback from my driveway (on the north border on the desired installation location) and 5' setback from my property line (on the southern border of the desired installation location).
    (4) Before initially calling Mr. Mayfield, I obtained a hard copy of Chapter 64E-6, of the Florida Administrative Code (related to septic systems).  When Mr. Mayfield referenced a 5' setback from my driveway I did not recall having read of such a requirement.  So on 5/4/2015 I called the Hillsborough County Department of Health and they confirmed that Mr. Mayfield's statement about the requirement of a 5' setback from the driveway was not accurate.  No such requirement exist.
    (5) Based on the facts above in items "3" and "4", there never was a problem with the desired location of the new septic tank and this whole matter could have been avoided.
    (6) I will be required to move the current location of my septic tank (the location SWS installed it) in order to proceed with my planned projects.  The cost will be around $5,000.
    (7) The cost of the new septic tank SWS installed (i.e., 1,500 gallon Infiltrator) is $1,400.
    (8) I paid SWS $5,250 directly and paid $225 for a septic tank pump on SWS's behalf.  Total paid to SWS $5,475.
    Mr. Mayfield tried to negotiated a solution on 5/4/2015, but the solution interfered with my other projects and was not what I contracted for.  The septic system could have been installed exactly as agreed had Mr. Mayfield known that there was not a requirement for a 5' setback from my driveway.
    - JAMES A.
  • A
    Brandon and Brad performed the work. They?re very friendly; very courteous and professional. Their office called to notify me when they?d arrive and were also very professional. This is the best septic company I?ve used in Tampa.
    - Bryan I.
  • A
    The 2 men were very professional and arrived as scheduled. They located my septic tank and dug the cap open so they could remove the concrete cap. They pumped out the septic tank and cleaned it with water and then recovered the cap and there was hardly no notice of where they did their work. I would recomend them anytime. They did a very good job and the price was what was quoted on the phone. Was able to find them and have the work done within 5 hours. Others I called was going to be at least 3 days before they could do the job without charging an overtime fee. Was very grateful because it was a holiday.
    - Debbie M.
  • A
    Ace Septic Tank Svc
    The two men were very prompt, extremely nice and attentive, and very efficient. They were there and done in an hour! They are hard workers, but still pay attention to the client. I would highly advise their service to anyone!
    - Laura M.
  • A
    Quality Septic Inc
    In July, the Old Carrollwood area of Tampa, FL received an unusually high rain fall totaling more than 22 inches. Suddenly, our showers would not drain nor would the commodes flush. I contacted Kevin Johnson, the owner of Quality Septic, who immediately sent a colleague of his, John with Ace Septic to pump the tank. With 2 days the tank refilled. Kevin sent out a crew to disconnect the drain field from the tank. Two days later the tank refilled. He sent the crew back and, at no expense, re-pumped the tank, and again thoroughly sealed the drain field from the tank. One of the crew members indicated the tank might be compromised. In 72 hours, the tank refilled. A plumber confirmed nothing from inside the house was leaking in to the tank. Kevin and the plumber took soil measurements. The water table was up to 18 inched below surface. Our drain field was down about 4 feet. Both felt the pressure from the saturated soil compromised the tank. They stated ground water was flooding the tank. There was nothing to be done but wait until the water table dropped. To determine the type of drain field he would design for our property, Kevin walked around the neighborhood asking other homeowners about any septic problems they might be experiencing. Although neighbors reported problems, our situation was unique. While waiting for the water table to drop, Kevin contacted the Health Department and submitted his corrective plan so that he would be ready to move as soon as possible. In the meantime, we were forced to lease a Portalette which sat the end of our drive way. We took showers at the gym and washed dishes in the back yard under the hose. Kevin checked in with me at least three times a week to keep my up to date on the water table. He came out to the property frequently to take soil measurements. Finally, after 6 weeks of urban camping, I received a call one morning. The crew was on the way. The job took three to four days: they sank the new tank and collapsed the old one.They installed a pump to move the effluent from the tank, through pipework they installed on the side yard to the a new drain field in the back yard. To build the new drain field the crew excavated a significant amount of soil from the yard and refilled the cavity they created with sandy soil. The new pipes were laid to provide a 375 sqft drain field. Kevin and his crew removed all the debris created by the construction. With the job completed, the crew raked the ground smooth. Kevin called once a week for the next two weeks to ensure that the job was well done, that we were problem free. Kevin could not have been more professional, or more considerate of our plight. He has my highest possible recommendation.
    - JULIA J.
  • A
    Tampa Bay Plumbers LLC
    I spoke with David one day and set up an appointment for the next afternoon.  Tim and Bill called that they were running early.  That worked perfectly with my schedule.  They came and emptied the septic tank.  They replaced the sod a best they could.  They were most pleasant and professional.  I would definitely use this company again.
    - Randie S.
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Septic Tank Services in Carrollwood

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