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Door Installation reviews in Carrollwood

  • D
    Morgan Exteriors Inc
    I cannot recall a more disappointing consumer experience, albeit expensive experience, than the one we are currently having with Morgan Exteriors. A project to install all new hurricane impact windows and doors in our home began in March 2019 and remains unfinished in mid-July. Morgan has either too much work to handle, or the front office is incompetent. We suspect both. Installation work in March was professional and done correctly. Morgan dropped the ball in the finishing work: exterior slider stucco bands and door painting. Morgan also did not follow through on our door lock order. The south side of our home has an unfinished look and every day is a reminder of what bad customer service looks like. We cannot recommend Morgan Exteriors at this time for any home improvement project.
    - Susan G.
  • F
    A1 Windows & Doors
    I hesitated to write this review, because my first few dealings with Jim went well, and I thought we had built a friendly rapport...however, I rely on reviews to decide whether or not to do business with someone, and I feel like it is only fair to others that I share my strange experience with Jim, who is the owner of A1. I called Jim and several other window companies at the beginning of April to give me estimates to replace all of my window and doors with hurricane resistant ones. Although Jim's estimate was higher than the others, he did a good job on selling me on the quality of his products and expertise on the installation. In early May I told him that I wanted to have him come out to finalize the order. He came out a second time toward the end of May and we spent several hours confirming all the details. There was some uncertainty about the best option to replace the front door and he was going to get back to me on that. This is when the problem started. Although he said he would get back to me the following day, it took 3-4 days and several follow up emails from me before he responded. I told him that I was anxious to get my order in because it takes 8-12 weeks before everything can be installed. He assured me the order could be completed that week. And then he stopped responding. I emailed him multiple times over the next week, and he did not respond at all. At this point we had been communicating via email for approximately two months, and he had been very prompt and responsive up until then. I could not understand why, when I was ready to submit a very large order, that we both had invested a lot of time in, he would completely stop communicating. I sent him one last email and and left a voicemail for him asking him to please contact me or I would assume he did not want our business. When I still did not hear from him, I called his office to be sure he was okay, because up until this point all of our interactions had been pleasant and friendly and I could not understand what would cause this sudden change. I spoke with his office staff who assured me that he was fine. When I explained what happened, she asked if I would like for him to call me. I said I would like to hear from him as to what happened...several minutes later she called me back, but Jim was unwilling to call me and offer any kind of explanation. I have no idea what happened; his extraordinary lack of professionalism is baffling. If he felt the job was too big, or for some other reason he did not want our business, it would have been nice to know that earlier on, rather than him needlessly wasting two months of my time. Fortunately I was able to find a very good alternative, who is able to provide the same product and level of expertise at a significantly lower price than what Jim quoted, and they are able to install my doors and windows in 5 weeks instead of 8-12 weeks. I am thankful I found out how Jim conducts business before I had given him a very large deposit. I would caution anyone that is considering using A1 to think twice. There are companies out there with a much better price for the exact same product, that do want your business.
    - Susan M.
  • A
    It went well and was completed in one day despite the need for the workmen to stay after 5 PM. I appreciated the attention to details , even saving a small cross from the front door area where they also installed a hurricane shutter. Preparing the work area , clearing away furniture, plants, loose rugs we had done prior to the work. That will help them and is recommended. This company is great and in high demand. It is worth the wait. Patricia Mickler
  • A
    NewSouth Window Solutions, LLC
    It went GREAT! The sales rep was very professional and personable. The company handled our order perfectly. The team that installed our merchandise was punctual, professional, respectful, and amazing all around. Our windows, glass sliding doors, and front door are absolutely AMAZING! They look fantastic! They are of very high quality! They open and close very easy and our house seems like it is sound proof now. We would recommend this company and their product to anyone. Thank you New South Windows!
    - Shannon J.
  • A
    NewSouth Window Solutions, LLC
    They were a little late on their projected date because of the new Factory opening and sent an awesome little gift box apologizing for the delay which really wasn't very long. The inspections went great and there are only a few minor cosmetic things that they are working on right now. I would definitely use them again but I don't need to but I can recommend them.
    - Jennifer C.
  • A
    Paul's Home Pro Service LLC
    As our bathroom is now completed we couldn���t be happier with Paul���s hard work & dedication to this job. He was extremely detailed & he really did an amazing job. He was realistic with us about what to expect when quoting us, as my husband & I have not lived through a major renovation to this magnitude prior to this. Paul was very professional; his experience was very helpful (only when asked) in suggesting ideas if we weren���t certain of different designs, etc. Paul is very passionate about his craft & very proud of his work-with good reason! We can���t honestly imagine our spa-like master bath having come out any better. It oozes such serenity & luxury that by far exceeded our expectations. Thank you again, Paul!
    - Cynthia A.
  • A
    CCI Windows & Doors
    Went 3 windows free through a special promotion. Initially spoke to Thomas who scheduled the free estimate he was very professional and friendly and then Aaron showed up the next day promptly at the time set. Aaron explained all the different options showed us what was available and then we agreed to move forward after a thorough consultation. I have recommended CCI windows and doors to a few of my friends they are also getting estimates.
    - Thomas M.
  • D
    FAS Windows & Doors LLC
    Fter several missed calls and reschedules, salesman agreed to meet me at FAS show room on a Saturday after I go done with work. He was a no-show. Calls went unanswered to the Saleman, even though 2 hours earlier, the central scheduling person said he would be there. I lost time waiting for this irresponsible salesman; he lost a $3500 sale
    - Paul R.
  • A
    Mr. Pro (Jim) did an outstanding job of repairing and adjusting my sliding glass doors. Where other companies did not want to go the extent he did - he went far beyond what others would do and made the doors like new. It used to take two hands to open one of them and today it slides with barely the touch of one finger. I am keeping his phone number for any future needs. Thank you Jim - job well done!
    - Roy H.
  • A
    After some work to figure out how to remove the door behind some iron bars, he completed the work.  Door is good as new again!  Very professional and pleasant to work with.  Would not hesitate to have them out to do more work on the house.
    - Lisa C.
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Door Installers in Carrollwood

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