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Appliance Repair reviews in Cantonment

  • F
    Emerald Coast Appliance Repair
    ALERT.... Please beware this company, they do not honor their 100% satisfaction guarantee!! They came to our home 8 times between March to July 2019 to work on our refrigerator and said it was fixed every time but a few days later the same issue again. The temperature reading outside the door did not match the temperature inside. Was told by owner the fridge was in working condition and a temperature of 49 degrees is industry standards. I always thought around 38 was normal!! They replaced a few parts but nothing fixed the problem. Finally, I was told I had an old refrigerator and the manufacturer did not make the parts anymore, so I am just out the $337.56. I ask for a partial refund but the owner Don said he would refund only if he could pick up my fridge for parts and sign a WAVIER OF RELEASE stating I would not post a negative remark about his company. I would not sign the form. No place on the website does it mention these things! I am 68 years old and feel I need to let others seniors not make the same mistake that I did. When I received a call from the owner regarding the refund he was rude and disrespectful. He would not let me talk, yelling at me, very proud of himself how smart he thought he was about the business. He needs some people skills on how to communicate and LISTEN! to the customer. I will never call this company for any service repair and I just want other people to be aware. Purchased a new fridge, don���t use this company for a repair.
    - Donna H.
  • A
    Needed new pump. Had to be ordered. When technician went to install it, he discovered a badly kinked hose. This also has to be ordered, but he tried to open the kink so the washer will function until the new hose can be installed. Appreciate his not just putting in the new pump only to gave it burn out.
    - James S.
  • A
    On The Way Appliance Repair llc
    It went well! Showed up on time, and they were very friendly. Let me know the issue quickly, and referred someone who could help clean out the vents. Definitely recommend reaching out to these guys if you are having any issues!
    - Lauren W.
  • A
    Davis Appliance Repair LLC
    Awesome. Scheduled appointment was on time and convenient for me. Mr. Davis was willing to show and explain problem to me. He was honest and reasonable with the cost and I would definitely use him again. I would refer him to my family and friends without hesitation.
    - Kathy B.
  • B
    They did not arrive during the scheduled window, so I called the owner and he answered, called the tech and gave me a call back to let me know he was running behind but would be there, so that was good. Diagnosed the problem as the DW needed a new sump pump and motor, which was almost $300 including. I went ahead and scheduled for the work for the next day tentatively depending on the tech's availability, but at the latest, the day after. After no call and well past normal hours the 2nd day, I called to check in and he was running late again. He did show up the second day, but later at night (7 PM or later). The washer worked for one cycle and then i noticed my carpet near the kitchen was all wet. The washer leaked after the repair which it did not prior to the fix. I called ALC on a Friday afternoon several times and left messages with no return call. I did get an apologetic call Monday from the owner and scheduled a return visit with the technician. The tech diagnosed the leak as blown gaskets as the result of the new pump putting out higher pressure and worn seals. The gaskets (O rings) were price at nearly $50. They did not charge for the service call on the 2nd visit and once the O rings were replaced, the DW has worked fine. Overall, I think they do quality work but are temporarily understaffed and busy which led to the late arrivals and not calling back in timely fashion. Bottom line is I would hire them again.
    - Jeremy Z.
  • B
    Nelson's Appliance Repair
    It was okay.  It ended up being kind of a waste of money because I ended up getting a new appliance instead.  He didn't really look at it he just told me what's wrong based on, you know, the things I said were happening.  I think there responsiveness was good from what I can remember.  I guess the quality was fine.  The reason I was giving an overall B is he didn't even look at the dishwasher he just said this is what's wrong.  I think he should have looked at it. 
    - Sandy B.
  • A
    Budget Appliance Repair Of Pensacola Inc
    On the first visit the repair person recommend that my vent be cleaned to help the dryer's heating problem.  However, the dryer still didn't get as hot as I thought after the vent was cleaned.  I called  Budget  back.  They came back and found the problem.  There was no additional charge.  The repair person was very nice and  helpful.
    Company fixed the problem.  I'm glad because I thought a new dryer might have to be purchased.
    - Denise S.
  • A
    Ace Appliance
    Friendly receptionist answered the phone. Very helpful and she asked good questions. Got set up for an appointment window the following day. Serviceman called with a 30 min notice, as requested. He completed the repairs quickly and efficiently.
    - Amy C.
  • A
    I have called on Lynda several times over the past 20 years or so. She has always been great. Prompt, friendly, fixes the problem at a fair price and lets you know if it makes more sense to replace rather than repair. This service call was for my washing machine. This was the first time John provided service rather than Lynda and he was great. Called me to let me know that he'd had a cancelled appointment and could make it a day early. Problem was fixed quickly and I was relieved to be able to tame the laundry pile again.
    - Julia K.
  • A
    John worked on my dishwasher. He did a great job. It was not an easy fix. He stuck with it until he got to the bottom of the problem. I have already called him back to work on my washing machine. Will always use this company for my appliance needs.
    - Devin S.
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Appliance Repair Services in Cantonment

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