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Find Top-Rated Boynton Beach Driveway Gate Installers

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Driveway Gate Installation reviews in Boynton Beach

  • C
    Initially, my experience with Ross Services was a very good one. The salesman did a nice job explaining the product and assured us that our satisfaction would be guaranteed ��� something I was glad to hear for a $22,000 project. The work included a new travertine patio to replace the old Chattahoochee, a refinishing of the in-ground pool and spa, and a new metal fence with two gates on each side of the house leading into the back yard. The patio work was done mostly in one day in March with multiple workers on site. The fence took a couple days but the work wasn���t done���due to permitting issues���until over a month later. It was after this initial installation that the problems began. There were issues with some of the travertine not being placed evenly, and even more seriously, one section almost immediately began getting moldy. I called our sales rep and after some back-and-forth some of the tiles were replaced; but the problem remained. When we set up the project we were repeatedly assured that there would be no drainage problem but it is apparent that this was not addressed in the quick work that was done. Nor was the repositioning of the electrical box and the air vent for the pool. (These last two issues were quickly fixable and so were actually addressed over the next few days.) No attempt was made to determine the cause of the drainage problem or why the tiles in one area became moldy right after installation. The feeling I got was that once the initial work was done Ross really wasn���t that interested in fulfilling the rest of their satisfaction guaranteed claim, especially if it meant having to re-do some of the initial work. Also, some of the pool tiles were also not level and so the waterfall between the spa and the pool slants and only works on one side. In addition, the salesman told us he would extend the patio on one side an additional foot or so with any leftover pavers free of charge. We noticed that instead of doing this, the company actually removed the extra boxes of pavers that were leftover and wouldn���t make good on this offer. As to the extension of the patio that we did contract and pay for, in the work crew���s haste, it forgot to put down a lining between the ground and the new pavers, and so there is a constant problem now of plants growing between the tiles. Ross���s response was to tell us to just use Round Up on the on the patio once a week! We soon realized that this kind of inattention to detail in order to get a particular part of the job done in a rush proved to be Ross��� calling card. They were on to another project... The fence construction also proved difficult and frustrating. The subcontractor was not very cooperative or willing to address flaws in workmanship. The gate and surrounding fencing on one side of the yard was not measured properly and so was not level, which was obvious to anyone looking at the fence. That meant that screws were sticking out when they should have been fully screwed in. This may have contributed to the top rail there being loose and not fully secured. As such, it now comes apart rather easily. Every time we contacted our sales rep at Ross we got the runaround. While he was a nice guy, he would repeatedly assure us that he would take care of our issues and someone from the work crew or the fencing company would call us and fix whatever the problem was. This rarely happened, and after another couple of weeks we had to call again. We���d be told the same thing but nothing ever happened. I must have been told 6 or 7 times that the ���fence guy��� would take care of the installation problem at the one gate but only once did someone come out and then he just looked at me incredulously and said to fix it meant having to redo it, which he seemed to think was just asking too much; i.e. he just wanted to make a simple cosmetic fix rather than fixing the structural problem. This is similar to the response I got regarding the moldy pavers. Due to this continued unwillingness to complete the project satisfactorily, we have just thrown up our hands now since whatever Ross says it will do doesn���t end up happening ��� including a promise that the finished patio would be pressure-cleaned before a final walk-through -- a walk-through we ask for but which was never scheduled. My final impression is that Ross wanted to get the main job done quickly and rely on quick fixes when there were any problems in their workmanship. They offered a same-as-cash deal through Wells Fargo, and once that contract was signed and they got their money from Wells Fargo, they seemed to lose interest entirely in fulfilling their customer satisfaction guarantee. I had high hopes for this company and their initial service appeared promising; but when you get down to it, they relied on short cuts and took the path of least resistance in the hope that this would be enough (or maybe that the customer would just give up). In short, when it came to providing a satisfactory conclusion to a very expensive project, they weren���t willing to go the distance.
    - Ben L.
  • A
    I actually had 8 fence contractors visit my property and provide estimates. I went with SFG, because Kevin turned out to be the most honest, fair priced, knowledgeable contractor of them all. Boy did I make the right decision! When the day finally came for the fence installation. Kevin and his team showed up bright and early to walk me through everything they planned to do and make sure they took into account my opinions and feedback. They answered all of my questions, provided well experienced guidance and made sure I understood all the pros/cons of each of my decisions before setting out to work. The fence did not take very long to put up since Kevin's team spent full day after full day, making sure everything was built to exact specification. I had a last minute design change that Kevin and team were happily able to accommodate and came back as many times as necessary to get everything just right, no matter the issue. These guys most definitely know their craft inside and out and the final product clearly shows to anyone whether they are a lay person or professional. In the end, my permits passed with no issues and I ended up with a beautiful pool code fence for my kids that increases my property value, adds to the beauty of my home and most importantly, makes my wife very happy!
    This review would not be complete without a note on Faith and her office staff. It took me more than 6 months to get the necessary approvals from my HOA and Palm Beach County. Six very aggravating and disappointing long months that I do not wish on anybody. The only silver lining through the whole process was Faith and her team. She walked me through every step, helped me work through every obstacle and setback and remained in constant communication with me and the County, throughout the project from Day 1 to day 180+. Without their help, I would have never ended up with exactly what I wanted so a big thank you to Faith, Kevin, Jesse and the rest of the gang at SFG!
    - Maria A.
  • A
    Murph was very professional and easy to work with. He showed up when he said he would and kept me updated throughout the process. The fence looks great and I would highly recommend him to anyone looking to install a new fence.
    - Jennifer K.
  • A
    They were responsive and on time.  The part that pulls the gate open and shut, completely came off.  They took care of it quickly and he walked me through how to manually open and close the gate. Very respectful, professional and the price was reasonable.  Will do business again.
    - Desiree A.
  • A
    I purchased one of Angie's Deals:  $299 of fence work for $99.  

    Because it was such a popular deal, it took a few days to get an appointment.  Once they came out to inspect the problem and provide a quote, the work was scheduled for a week or so later.  As promised, they showed up and completed the job.  

    I found the company responsive, competent, and professional.  

    - Jeff G.
  • A
    I was very satisfy with the service. The best service ever I recommend it to everyone!!!
    - Yelitza M.
  • A
    - Kathy F.
  • A
    Great. Everything was done as quotes and was all cleaned up as if they were never there.
    - Dale F.
  • A
    - Bill V.
  • A
    Worked around issues with existing doors and fence to accomplish the job
    - Laurence L.
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Driveway Gate Installers in Boynton Beach

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