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Are Extended Warranties on Appliances Worth It?

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Refrigerator is Not Cooling But Freezer is Cold?

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Should I Buy a Used or New Washing Machine?

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Appliance Repair reviews in Belle Isle

  • A
    Josh came out on the same day that I called in order to diagnose the problem with my washing machine. He obtained the part and came out the next day to install it. The machine is now working fine and the price was quite reasonable. Highly recommend.
    - David W.
  • F
    Vic's Appliances Repair
    Terrible! Called Vic's on a Sunday an left a message, expecting a call back on Monday. No one called so I called back again on Monday left a message. They called me back and asked me to text them the model number of the refrigerator. They said they would get to it later in the week. I called them back on Thursday and left a message. No return call. I called back on Friday and spoke to them they said they were currently working at someone's house and asked if they could call me back. No one called back. I sent a text and asked if they could please give me an update, no reply.
    - CINDY U.
  • A
    Vic's Appliances Repair
    Vic called me back and I explained the problem and added that I had done an extra large load of wash the previous week. He told me to try washing another, smaller load to see if the leak reappeared. I did that, and saw no additional water. His advice was great, and there was no charge. He could have scheduled a service call, but he didn't. He's my hero! He even called me back to find out if the washer had leaked again.
    - Barbara E.
  • F
    A Thru Z Appliance Service LLC
    This provider was paid $309.23 for refrigerator repairs that were not successful. He provided us with a written warranty on his repair work. He returned to our residence once, admitted that he had not repaired the refrigerator, but said he did not know what else to do to fix the appliance.
    We have spent the past month manually defrosting the refrigerator every 2-3 days when the freezer ices. We have lost over $125 of food due to a warm food-storage compartment. We have spent an additional $250 on parts and invested countless hours of time researching and working on the refrigerator.
    Mr. Velilla (owner/technician d/b/a A Thru Z Appliance) has refused to honor his warranty. We have filed a BBB complaint against him, and will pursue legal action if necessary. It is deceptive, dishonest and not right for a business to charge for full repair when the work is not successful or effective and, in fact, makes the original problem worse, particularly when the business guarantees the work in writing and on its website. I assume that this is a common practice for Mr. Velilla, so hopefully, this feedback will protect others from hiring this business in the future.

    UPDATE ON January 6, 2016:

    We have mailed multiple copies of letters dated December 8, 2015, December 20, 2015, and January 5, 2016, to Mr. Gabriel Velilla at both his business and home addresses. All letters have been mailed by both First Class U.S. Mail and Certified U.S. Mail. Mr. Velilla refused to sign for correspondence mailed to him by Certified Mail, Return Receipt Requested.

    As of Jan. 6, 2016, we have received no communication of any nature from Mr. Velilla or his business (or any representative of Mr. Velilla or his business) in response to our correspondence or in response to complaints filed against Mr. Velilla and his business with the Better Business Bureau and AngiesList on December 22, 2015 and December 27, 2015, respectively.

    UPDATE ON January 7, 2016:

    Due to Mr. Velilla's continued avoidance of this issue and his failure to respond to us in any fashion, our foreseeable damages are escalating over time. He has been so informed multiple times in our letters, to which he refuses to respond. Consequently, we can no longer settle this matter for $309.23 (refund of money paid for his failed service). In addition to that money paid, our damages include the value of lost food items resulting from his failed work (approx. $125), the additional costs to finally repair our refrigerator after Mr. Velilla's failed attempts (approx. $250), and legal fees and costs (TBD), and any settlement of this matter will require Mr. Velilla's payment of those amounts. Any of our prior statements or suggestions implying that this matter can be settled solely by Mr. Velilla's refunding the $309.23 paid, are hereby withdrawn.
    - James M.
  • A

    Refrigerator/freezer stopped cooling completely, on a Friday night.   Harvey & Son were here first thing on Monday. (I had put in a couple of frantic calls over weekend and got a call-back on a Sunday!)   Determined that motherboard (or equivalent) element went bad; ordered a new one and had it installed within 24 hours.  An attentive, knowledgeable, and wise team!

    A few weeks after that, I called them when it was determined by a vent cleaning company that my dryer was not venting properly. 

    Harvey determined that the debris was collecting at the back of the dryer rather than filtering through the venting system.   They removed the dryer back and saw all debris; then completely cleaned debris from machine (big mess inside), and the problem was completely solved.   Not a spec of lint or dust remained at the worksite!

    - Sara S.
  • A
    Vic's Appliances Repair
    After removing the Drum, Vic removed and cleaned burnt Lint from the back of the Drum.  Vic showed me how to remove the drum to clean for the future.  Vic cleaned lent vent with LintEater.
    - Scott H.
  • A
    Thank you, Angie's List, for saving the day yet again! I heard a clicking noise coming from my Kenmore refrigerator at about 1:00am this morning and immediately consulted Google to see what this meant (a relay or motherboard issue). I then read through your list of appliance-repair providers and all of their reviews. I called Conway Appliance this morning and spoke with Darlene, who was so pleasant and professional. I was given a one-hour window in the SAME day, which I also appreciate, not the four-hour window most businesses provide. Mark, the owner of Conway Appliance, came out on time, was pleasant, knowledgeable, and troubleshot and replaced the relay. I used to call Sears for repairs but never again. I am so happy and relieved!
    - Carolyn W.
  • B
    Sanz Services
    He asked what was wrong with it. He removed the top panel, looked at it. He then worked with some wires behind the panel and made the machine work. He made sure it was running fine before he left.
    - Edna G.
  • A
    The Appliance Doctor of Central Florida Inc
    I called one day and scheduled the appointment for the next.  The receptionist told me that the tech would come between 1 and 4 pm the following day, and would call me 1/2-hour before arrival.  That is exactly what happened.  Mike Vitale was able to immediately diagnose the problem, which turned out to be a very simple and inexpensive problem to fix.  He was very cordial and professional and competent.  Excellent.  Excellent.  Excellent.
    - Craig H.
  • A
    Aggressive Appliances
    The advice in selecting the proper appliances was always on the mark. Their selection is fantastic and prices are always fair. The delivery service is so good that I give the installers the run of the house. The products are superior. I have recommended them to many friends and they have always been pleased. You will be pleased, too.
    - Richard F.
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Appliance Repair Services in Belle Isle

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