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Repair & Maintenance reviews in Bartow

  • C
    I have a sapphire ringe and one of my stones fell out, so I asked them to get me an estimate. It was my understandig they were going to send it off and then call me with the estimate before doing anything. Instead, they ordered the stone and never called me. I called them 2 weeks later to check on the status and learned they had the stone waiting on me. She gave me the price of the stone and then gave me another charge for setting the stone. When I told her it was platinum she wanted to begin the work and then call me if there were any other charges. On my initial visit I also dropped off my wedding set for clening and to check the settings. She gave us 2 prices and was not clear on the total. We left thinking one thing and she had another idea. When I picked up the ring it was not what I asked for at all. She had not even heard my request and proceeded on wiht what she thougth was best. We did not realize beforehand that her numbers were two different numbers and we needed to add them together. I was very disappointed when I picked up my wedding set and only half of what I asked for was done. She never called me to let me know the ring was done. I do not like their level of service. I think they lack professionalism. The store is cluttered and not neat. It looks dirty and I heard a customer comment they were in a new looked like they had been there for awhile and needed to tidy it up a bit. I will not do business with them again in the future. I found another jeweler closer to my home with better prices and will use them from this point forwar
    - Melissa P.
  • A
    - Sandra F.
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Repairmen in Bartow

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