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Septic Tank Cleaning reviews in Alva

  • C
    Crews Septic Solutions
    OK, but I do feel after I did more research that the two men sent could have offered more advice on what to examine and to make sure all parts of the tank were working. I researched myself and discovered that I should make certain both in and out flows were working properly. I discovered the outflow was disconnected and all drainage did not go to the drain field. I fixed it myself as I would not trust Crews to be thorough.
    - Robert R.
  • F
    Miller Septic Service Inc.

    At the beginning, he promised a multitude of things he would do to get the job..all to enhance his posture in the bidding. 

    Once the contract was signed, he demanded fifty percent down, then we did not see him for over a month. Once he did make it to the jobsite, it was hit and miss...he continually complained when contacted that he had business issues and couldn't make it out.  Finally, he subcontracted with a different firm to complete the house pad and driveway at the last possible moment--not even completing the driveway contract.  He then used promises with a subtotal invoice that the project was all but paid, if we paid it.  We paid, and then it took another month for him to complete the drainfield.  He DID NOT complete the drainage ditches, swales, or other additions he promised, and then hit us with ANOTHER 7500 dollar invoice at the end, claiming he had to add 14 additional loads of sand, which were never informed about, at 400 dollars per load.  Tom Katz of Miller Septic claimed the contract allowed them to add whatever they felt was neccssary  to complete the job...with no revision of the contract or explanation to the customer prior to execution.

    Be VERY wary of this contractor!  He will pull you in with a hoard of promises, and then stick you at the end with not fulfilling half of them, while utilizing sneaky contract loopholes to overcharge for services.  he includes clauses that allow him to add numerous charges for materials that only he feels are necessary.  But in addition, his customer service is the lowest.  We had to revert to threaten him to come out and finish the job, or we would contract with someone else to finish it.  He was to install a simple septic tank and drain field, and it took him 5 months to complete!

    - Wes R.
  • A
    Moon Site & Septic Inc
    John responded personally to my first phone call about our septic pump, and came out later that day to look over our system. As suspected, we needed a new pump, but we found out from John's inspection that we also needed new electrical service to the pump. John clearly explained how he would address each step of the problem all the way from the breaker box to the pump. Ours is an old system, but he didn't try to sell us anything we didn't need ~ it was clear that bad wiring had ruined the pump. He made two valuable suggestions ~ that we install a warning light with the new pump and that we have the system pumped. John quoted our price and after a friendly discussion about the 2 year warranty, the 24 hour service, and the concept of "YGWYPF" (you get what you pay for) we shook hands and made a plan.
    Although there was some initial confusion over scheduling, Moon was quick to respond. Once they arrived, Jason was the lead technician on the job; he and his assistant were very pleasant to work with, and Jason was quite knowledgeable and patient with our questions and comments. For much of the time they needed access to a part of our home that contains some delicate equipment and sentimental valuables. Both were respectful of the space and the equipment.
    In addition to inside access to our home, they obviously needed to dig up our yard and cut back some bushes. We were pleasantly surprised at how careful they were when trenching the power and finding the septic lid, leaving as little damage as possible. We are very happy with the work John, Jason and the Moon crew did for us, and we will continue to use them in the future (I'm guessing that with this old system of ours, we'll become pretty good customers!!).

    - Jaclyn B.
  • A
    AAA Lehigh Septic Tank Svc
    • They arrived that afternoon around 3:00 PM, pumped the 1,000 gal. tank in about 30 minutes. I asked about a new cover and the size of the tank and his opinion on the effeciency of the system. He answered my questions and advised on what to get for a new cover and they were gone within an hour. Nice guy, friendly service, prompt. Couldn't ask for more.

    - Carol A.
  • A
    Moon Site & Septic Inc
    - Lucy H.
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Septic Tank Services in Alva

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