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Flooring reviews in Alva

  • B
    Direct Flooring
    Was a great experience at the store.
    Wife and i looked all the color options, decided, carpet was in stock, salesman said carpet installer would contact us, paid, and left.
    Carpet installer called that afternoon and said guys would be by in the AM. Installers showed up later that afternoon approx 6 hrs late, no problem, we were home.  installation did not end till 6:45pm that evening, I handed guy a $100.00 tip, thank you & happy holidays, and on their merry way they left. Approx 5 minutes later, doorbell rang, guys said, something must be wrong, i said, about what, he said, your short on cash, i said, how can i be short on cash, its a tip. Guy said, i am supposed to pay installation. My wife and i hit the ceiling but kept it together as it was christmas eve. I said how much, he said look at your bill, its states in fine print how much. I dug out receipt and it DID  NOT say any dollar amount to be paid to installer.
    It did say installation extra. So, what they did was calculate sq ft of rug and told me i still owed 350.00 buck installation. thankfully i just stopped at chase bank and withdraw 500.00. In the end, i got screwed but hey, if that company did not have the decency to contact me and apologize for any miscommunication then, sorry charlie, you lost my business and any further business from our family and friends.
    its been approx 3 wks and installers have been back once due to seam raising.  Lesson learned, always, always ask what you are getting.
    - Joe Z.
  • A
    H2O 911 Restoration
    We hired H2O 911 Restoration to steam clean all the carpets in our new home before we moved in. The crew of 2 people were on time, they worked fast, and the carpets looked better than I had expected they would look. I was so pleased with their work that I hired them to clean the carpets in my rental home. I would not hesitate to hire them again.
    - Keith J.
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Flooring Installers in Alva

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