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Basement & Foundation reviews in Townsend

  • F
    AWFUL! The owner, Alonzo Waters, took a $14,000 deposit then it took him weeks to start the work. He was barely started and wanted another $47,000. He did a little more work then received a $20,000 payment. Once he received the second payment, he had a roofer do the work then refused to finish anything else. His work was shotty and incomplete. He owes us $20,000 back for the incomplete work to date. He claims to be a 'Pastor' but is more like Satan... STAY AWAY!!!
    - Brian M.
  • A
    We hired John Lee (Big Bad Wolf) to finish our basement, and what we got in return was a beautifully customized addition to our living space that we will be able to use and enjoy for many years to come. When we first hired John, it was, of course, after many appointments and estimates from several different remodeling companies. Ultimately, it was John’s knowledge, professionalism, honesty, and flexibility that influenced us in this very important decision. Before the project began, he came out to our house without hesitation several times to answer additional questions and concerns we had. He listened to our customizing ideas, discussed floor plan options, and scrupulously reviewed the materials to be utilized during the process. Once the job finally started, we were excited, but at the same time, we were very anxious about what was to come. With a basement-finishing project, there are so many things that could go unplanned. However, working with John eased our concerns because of his ability to effectively communicate the timeline, and discuss each step in the process before it actually began. His crew and contractors were also great to work with. They were friendly, professional, and respectful of our property. All persons involved in the process consistently ensured that we were satisfied with the work that was being accomplished. At the finish of the project, we now have a movie area with a 120 inch screen, LCD projector, a superb surround sound system, as well as customized built-ins and lighting. We also have a wet bar, surrounded by wood tile, a fully carpeted area for games, an additionally installed TV, more surround sound and customized lighting throughout. Lastly, we have a beautifully installed, tiled, full bathroom. Notably, John could be trusted to professionally install the costly AV equipment that we would be hesitant to trust some contractors with. Most importantly, John’s knowledge of his craft, and the fact that he is a perfectionist when it comes to his work resulted in a beautifully finished and remodeled space. Anyone that comes to our home comments that it feels as if the space is a part of the home, rather than just a basement. This project was much more than a “job” to John, as he truly took pride in making sure that the space was exactly what we had hoped for, and much more. The only aspect of the experience that was a bit frustrating was the amount of time it took for the entire project to be completed from start to finish. Even after taking into consideration the various facets of a basement-finishing project, such as inspections, multiple contractors, and the changes in customization we decided to make, we found that on some days, work would get started later than we anticipated or some days, no work was being done at all, because he was trying to provide the same amount of care and attention to his other simultaneous projects. In the end, the estimated finish date for the project was a few weeks overdue. This was something we hadn’t anticipated, and would recommend that no matter what company or contractor you hire, you have a clear and agreed upon plan that will be followed regarding the timeline and work schedule. In closing, we highly recommend John Lee (BBW) for any contracting work that you’d like for your home, based on the positive experience we had. We definitely look forward to working with him in the future!
    - Mark B.
  • A
    On every job they have done for us (totaling 4)?every one of the employees have been professional and courteous the work went in an efficient and timely manner. I can attest as a retired building inspector all the work done was of the highest quality and we would and?DO recommend them for any home improvement job you need to have done. Also their integrity is beyond reproach. Pricing was fair and honest..They treat your home as if it was their own.
    - annette s.
  • A
    On every job they have done for us (totaling 4) every one of the employees have been professional and courteous the work went in an efficient and timely manner. I can attest as a retired building inspector all the work done was of the highest quality and we would and DO recommend them for any home improvement job you need to have done. Also their integrity is beyond reproach. Pricing was fair and honest..They treat your home as if it was their own.
    - annette s.
  • A
    we had a dream kitchen designed with Nab in coordination with our custom home. He was always available to answer questions and helped with every aspect of kitchen design. He has great ideas and offers suggestions in order to maximize your results. The kitchen was approximately 50k with 2 huge islands 10x3.5feet seating for 10+ ...blue star 8 burner stove, stainless steel hood and appliances, microwave drawer , 2 huge custom pantries, and endless cabinet space, and endless granite counters.
    Nab also designed another basement kitchen for less than 10k. We were extremely happy with both kitchens and we would use Nab and design solutions again without a doubt. His work is exceptional!
    - Alex M.
  • A
    Called Andrew for an estimate for a basement remodel. He answered my call on Sunday and advised us that Delaware was to far to perform service. He recommend another contractor to do the job. Andrew call me the following day and told me the contractor was not licensed in Del. I thank him for the good follow up. Just taking to this guy you can tell he know what he is doing.
    - Mark B.
  • A
    We had a flood in our finished basement coming from where our sewer pipe exits through the foundation out of the house. (Note: Some carpet was removed and the remaining basement in general was dried using another company initially after the flood). We found Value Dry on Angie's List and called. Brian Costello of Value Dry came to our house the next day to inspect the issue and to provide information along with a written estimate for repairs. Brian was excellent in all manner and professionalism. (We even fed him dinner because he was at our house late on a weekday evening, an hour from home!) He provided a very detailed estimate with line item costs shown. He described all the processes they would use to solve our problem while keeping our family safe during any mold remediation and repairs. After obtaining two other estimates, we decided to proceed with Value Dry based on meeting Brian and also Value Dry's estimate.
    Value Dry came about a week later after the utilities had been called and marked. They excavated by hand outside along the foundation and discovered the drilling through the foundation for the sewer pipe had never been properly resealed after the pipe had been installed and the foundation backfilled. Rainwater was coming directly through the foundation into our basement. They completely sealed and waterproofed the outside area and backfilled the hole very carefully. Inside, they removed all of the affected drywall and insulation, installed new insulation and drywall, and removed a portion of the carpet that was no longer viable. While working inside they sealed the area and used air filtration to clean the air and then send it outside. We also had to reinstall a sump pump and add a backup waterflow system.
    The work was performed over two days and all of the crew was very respectful and professional. We also had a follow-up with Brian to make sure the work was completed to our utmost satisfaction. All in all, we would highly recommend Value Dry.
    - David M.
  • F
    unknown
    - Rebecca T.
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Foundation & Basement Contractors in Townsend

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