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Garage Door Repair And Installation reviews in Stanton

  • F
    Precision Garage Door of Delaware
    I had scheduled an appointment for Saturday, April 19th at 12pm with Precision Door and even received an email confirming my 12pm-2pm appointment with the technician, John Wise. At 12:15pm, there was no John and no phone call either. I decided to call Precision Door to find out what was going on. I spoke with Tina and she said that my appointment was actually a "window" and that John will be at my home anywhere BETWEEN 12pm-2pm. I told her that is not how I understood it when I made the appointment and that when I have called other companies, the time they give me is the actual time they will be arriving. I told her my time is valuable and I have a lot of other things I need to get done today but had made sure I would be home at 12pm for John Wise. She said he should be arriving at my home very shortly and I said, "Unless he can get here in the next 15 minutes, I want to cancel the appointment since I cannot continue to wait due to other things I had to get done and that I would just contact the Overhead Door Company instead." Which Tina replied in a VERY snotty tone, "OK, thank you and have a nice day." Then at 1:25pm, John Wise called me and said he just got finished with a client and could be at my home in 20 minutes (that would make it appointment was a 12pm). I told him what I already told Tina. John said that all clients are given a window and he spends as much time as needed with each client. He said the client he just finished with was supposed to be from 10am-12pm (so this client he makes sure he was on time for but not me....hmmmmm) but it went over that time and asked if I still wanted him to come by. I told  him no because I'm now going to be contacting the Overhead Door Company instead. I told him I now understand that they have a "window" time frame but at the same time it is not fair to me to keep me waiting. I said that clients should be made aware of the time frame so they do not go over and have it affect the next client. However, before I could finish, John hung up on me!!!!! Are you kidding me?!?!?!? Just based on the lack of respect and rudeness I experienced by John Wise and Tina, I don't care if Precision Door is the last company on earth, I will NEVER EVER do business with them and I will make DARN SURE that I will let EVERYONE know the customer service experience I have had. Hope that client was worth it, John because you now made your company lose a sale.

    Well, it's been just about 3 weeks and still no call ever received from the owner, Dean Wilkinson, as he promised. Guess he really wasn't as concerned as he would like other possible future customers to believe. Now I understand why the Precision Door employees I dealt with gave such horrible customer service.....clearly they are allowed to! Again, I will make sure I put the word out to anyone and everyone not to do business with Precision Doors.
    - Nicole V.
  • C
    Top Notch Home Improvement
    First visit I had a toilet and a pedestal sink installed. This took a while and he had to go, he had an emergency call. He needed to come back to caulk the base of the toilet. This was $450.00.   The second visit was 250.00. I had ceiling fan put in my son's room and a new shower dial put on. This was actually put on backwards..  the hot is now on the right and the cold is on the left. He suggested a call to schedule another visit to work on the rest of my list.. and he would finish up the toilet ring and he could batch the hole in the ceiling...  The rest of my list wasn't done. The guy was very nice but I don't think I would use him again.
    - Debbie W.
  • A
    - Maryellen L.
  • A
    John Tanzilli Overhead Garage Doors
    - karla h.
  • A
    The guys showed up on time and were very professional.  They answered any questions that I had.
    - Sue R.
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Garage Door Repairs in Stanton

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