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General Contracting reviews in Stanton

  • D
    Howard's Home Repair
    UPDATE 3/21/16: Virtually service we hired Howard to complete has fallen apart. The attic stairs that he "repaired" are broken again. The weather stripping on the front door is worse than what he replaced AND I've since found out from another provider that he could've replaced it with stripping that would've gone in the same location instead of leaving nails/holes in my door. The kitchen caulking has cracked even worse and the caulking he did on the bathroom sink has completely come apart - the sink isn't even connected to the base any more. What's worse is that I have since discovered his prices are super inflated and have gotten much superior work from another provider for about 1/3 of the cost. I regret ever using Howard's Home Repair. 

    ------------

    First, let me say this: Working with Howard was wonderful. He's smart, he's capable, and he's pleasant to be around. The problem seems to be his wife, Jackie, who handles all of the scheduling, estimates, and reminder calls. She has zero customer service skills and made the whole process difficult and painful.
    Howard did the work listed above at the end of July. One problem was that the caulk in the kitchen cracked the day Howard was working on it. He recaulked it again and it cracked again after he left. The other problem is that when he replaced the weather stripping on the front door he left little nails from where the old weather stripping was, which is very unattractive. Everything else he did was satisfactory and we liked working with him enough to try to hire him again.
    From our initial request for more work, it took a month to get Howard out to our house to even give us an estimate. He came, looked at everything we wanted, discussed some options. He looked at the caulk and told us he would replace it with a different kind of caulk that should hold better. We have a baby on the way and I asked Howard if he could break the job into chunks in case the price tag was too high. He said, "It's not going to be a lot. Your biggest cost is going to be paint."
    Jackie sent the estimate a few days later, for almost $1,500. I don't know about you, but when you're expecting a new baby, $1,500 is most certainly a lot of money to drop in one chunk. I asked Jackie about splitting the job. She said Howard doesn't do that. I told her what he said about the job not costing a lot but that the price tag felt hefty to us. She reiterated that Howard wouldn't split the job due to it being near the end of the season and us requesting outdoor work. I acquiesced and told her to book it. She asked me to send the 50% deposit and a printout of the "agreement." I tried to download two attachments to her email and they came up as gray lines. I told her this and asked her what to print out. This was her response:
    Since we have had difficult communication with each other, Howard and I feel you might be better off by seeking another handyman for the work you need done in your home.
    Um, okay, lady. I'm so sorry I dared to ask you a couple of questions. 
    She's left us in kind of a pickle - it IS rather late in the season to find someone to do exterior work. I will also need to pay someone new to fix work that Howard was going to fix for us. And I will pay extra to make the front door pretty after the removal of the old weather stripping.
    However, my husband and I agree that NOT having to deal with Jackie anymore is a blessing. Howard, we liked. My grades for communication and professionalism aren't for him - they're all for Jackie. I'm sure she's cost him a good deal of business, and it's a shame. He's a good guy.
    This is an excerpt from what I sent Jackie in response:
    Joe and I discussed this and decided you're right - we should be working with someone else. Howard is great and we really liked working with him. You, on the other hand, are the difficult one. I don't understand why either. Customers should be able to ask questions without fear of retribution.
    So, book Howard at your own risk. If you don't mind poor customer service from the person who will be sending you estimates, collecting your money, and corresponding with  you 90% of the time, you might be okay. Otherwise, I highly recommend you to seek another handyman for your work.

    - Lara Z.
  • A
    Ferris Home Improvements

    Spencer, Mark and Jimmy worked very well together as a team.  Spencer was in charge of Quality Assurance, Mark built the portico and Jimmy installed new interior steel doors, storm doors and new door frames.  There was some delay in the doors coming in,  and some minor miscommunication about the storm doors and hardware, but everyone was very responsive and stood by their promises to deliver.  We have also had several compliments from the neighbors about how good everything looks.  We would absolutely use them again and recommend them without hesitation.


    - WILLIAM S.
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General Contractors in Stanton

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