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Find Top-Rated Ocean View Water Heater Installers

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Water Heater Repair And Installation reviews in Ocean View

  • F
    Terrible from start to finish.  Would not recommend this company.  I had previously used this company and thought quite highly of them.  When my water heater began leaking, I contacted Charles Moon over the weekend -- I did not get the answering service but rather voice mail.  So I turned off the water to the house.  I called back twice on Monday morning and eventually talked with "Jaime" who indicated they had had a problem with their answering service. 
    I asked that the plumber who had previously serviced my home be sent out -- was told he no longer worked there.  Jamie explained that they would make a visit to assess the situation and then call with a full cost and discuss options.  This was set for Tuesday monring, first call.  On Tuesday, I called at 1130am to ask about the results.  Jaime was surprised the plumber had not called as it was "on his sheet".  I had a 1pm meeting to attend and told her so.  Jamie called back and said she had left a message with the plumber.  I asked if I could call and she said NO - he was using his personal cell phone because they did not have their company phones yet.  AHA!  Confirmation that this was not the same people I had previously used but new onwers.  Eventually the plumber did call with an estimate of $1749 which I thought was extremely high.   I thanked him and said I would need to think about it.  He told me he had drained the water tank to prevent any flooding.
    I called another plumber -- got and verified he was the owner.  He gave me an estimate over the phone for the replacement - $750 for the same manufactuerer - Rheem.
    A follow-up call was received 1-day later from Charles Moon.  I indicated that I would not be using them due to pricing and frankly poor service.  I was offered $300 off the price quote.  I said no thank you. Jaime was overly insistent on why I wasn't using them and how they had not met my expectations.  One word -- communications.  I wasn't just the timing or non-timing of the calls but the underlying attitude that went with our interchanges.  Having previously worked with Charles Moon, I was expecting the same level of service and respect.  They have changed owners -- I wish them luck but I doubt I will use them.
      
    I asked how much for the "no-charge" esitmate as the plumber had drained the tank and will pay for that $125 (again high for a short service call).

    - Melissa D.
  • A
    This Custom Mechanical has provided service on several occasions in the past.   We were able to set up appointments quickly.  They have serviced our air conditioning units and our previous hot water heater.  
    One of the things we appreciated with working with them was that they were honest about the repairs they made were only short term prevention and that we would have to consider replacing our water heater.  The unit we had was only 5 years old and installed by the builder.  Custom Mechanical explained that the manufacturer produced a good product at one time but had the quality of their products had declined and the company had gone out of business.  I was able to verify this information on line.  
    We would definitely use them again for our heating and AC and any plumbing needs that we would need.  Their fees are higher than providers in our area.
    - JoAnna K.
  • A
    Problems with the water heater supplier resulted in a month delay of delivery. However everyone was gracious and professional. Installation excellent. Also installed new frost free bib for hose.
    - Linda S.
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Water Heater Installers in Ocean View

Companies below are listed in alphabetical order.

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    W
  • Warmzone

    12637 S 265 W Suite 100
    Draper, UT