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Professional Work reviews in Ocean View

  • A
    The provider's sales rep gave us very detailed information about several products, including more expensive models (and less expensive ones) in their showroom. He explained details such as longevity, quality of motors and other installation hardware, as well as information about styles of awning materials. He also gave us a very accurate estimate of the cost of our installation, even before measuring.
    He later visited our home to take specific measurements, and was exceptionally careful about alerting us to limitations of our installation location, including limited sizes which could be installed in our situation. He illustrated well the differences between different grades of product offered. He answered very specific and detailed questions about the warranty coverage on the Eclipse product, including specifically pointing to East Coast Shutters' written pledge to go beyond the limitations of the Eclipse manufacturer's warranty (dealing with geographic location within 1 mile of salt water). Again at this time, he did not attempt to steer us to purchase "more" than we needed or wanted in our situation. He promised installation within about 4 weeks.
    Our order arrived for installation at least one week earlier than we expected, and it was installed very professionally by the provider's install team. I personally observed every step of the installation, and was impressed with the team's attention to detail. The electrical installation was performed exactly to our specifications, and exceptionally neatly. And the awning was placed exactly where we wanted it.
    The install crew was extremely neat, and cleaned up thoroughly after the installation. Before leaving our home, the team answered several questions about operation, safety and maintenance, and demonstrated such details as battery changes in the remote operator and the wind sensor.
    The price of our order was exactly as we expected - no surprises. It's too soon to evaluate the quality and longevity of the awning itself, of course, but initial impressions are very positive.
    I would definitely recommend this provider to others, and would definitely return to them for future business, if any.
    - Ralph B.
  • A
    - Christine S.
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Professional Services in Ocean View

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