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Internet Provider reviews in Newark

Real People ~ Real Reviews ~ Real Results

  • had issues with business line - attempted to get resolution via phone help line - when that didn't work service tech appointment made. 2 different tech's arrived, neither could resolve issue. Dropped service and went with Verizon
    - Daniel W.
  • I absolutely love Verizon Fios. I have been with them since 2005. Everything is faster and I unlimited everything. I am sure that the price is comparable to everybody else. I was having problems on Christmas Day and they came out the next day and changed the box out and I have not had a problem since. Their service and their response has been great. I will continue to use them.
    - Marianne C.
  • I was in contact with them a month or so ago. I went over my bill to see if I could lower my bill, and they were helpful in doing that. I also like that if I have a problem they come out and do whatever needs to be done. In this area we only have two, Fioz and Comcast, so, I guess they are reasonable.
    - Robert D.
  • My wife is not happy with them.  Our dissatisfaction is with two major things, that their pricing changes all the time and that their realignment of the channels that we get within the level of pricing that we purchased changes.  We get used to able to see a certain channel and all of a sudden price changes so we can’t afford the channel that we used to see.  We can’t afford the packages.  About every nine months, we get a notice in the mail of their new channel alignment and in our package, all of sudden it would not have something we have been watching and they would have added some channels that we do not have any interest in what so ever.  The first time when this happened, I called them and inquired about this, I got no satisfaction, and the young girl on the line said that the company changed the structure.  The only way one can get anything out of them is by threatening to cancel.  When they installed the phone, I didn’t get my instruction manual, so I don’t know how to get my messages.  I have to go online to my Comcast internet account, access my messages, and call list.  I can go online and download a manual but it has like ninety-three pages, it didn’t seem worth that effort since we have other phones.  The main reason I got the phone was that it had free calling anywhere in the US and Canada, 24X7, and getting the phone in the package gave us a discount.  There is no call waiting service but there may be a caller id because when we call out, people have identified us, so I guess it shows who we are but we don’t know who they are, because we don’t have caller id.  Their infrastructure is so arcane and cumbersome and they are trained to avoid giving their customer what they really want until they complain enough to put me to the supervisor to help, I don’t see why I have to go through that.  They tell us that they would get somebody out here within this and this time-frame and then we end up waiting for that whole window of time.  All the service people that have come out have been very good.  I would continue to use them because I have no choice and I fear the effort of trying to switch over all my internet addresses from Comcast to something else, which is heck of an effort.
    - Frank G.
  • Our favorite Verizon store is on Churchman’s Rd.  We pay $220 for the phone service and $11.99 for the internet service.  The internet service has really been great and it has coverage practically everywhere.  The cell phone service is great too.  It is pricey but it is very good in its service.  We love going into their store because it is so good.  Their service representatives are highly knowledgeable, expert, understand the problem right away, and fix it with the least time possible.  When we go in now, we has to register at their kiosk and then they call us up and greeting occurs.
    - Frank G.
  • unknown
    - Maureen M.
  • The quality of the service that Verizon provides is good.
    - Justin T.
  • They are fine. I like that there is no discontinuation of service. The customer service is very helpful.
    - Gladys S.
  • They have been good. I am happy with their services.
    - Onur L.
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Internet Service Providers in Newark

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